Taicang Spa Hotel

"Everything about the hotel was great , 1 minute walk to the metro train was a bonus ."

"new building, friendly staff included the room service robots :) Recommended 100%"

"Perfect for any event at the NECC. Safe, modern, clean with all of the amenities you’d expect. Friendly staff and everything was made very simple during my stay. Can’t ask for much more."

"Beautiful, Well-Managed Hotel with Solid Service A very good experience at the Sofitel Hongqiao. The staff were kind and made a noticeable effort to be helpful, which I valued. This positive atmosphere is a clear reflection of good management and training. The hotel's design is the real standout—the spaces are beautifully decorated, from the grand entrance to the rooms. The high-quality materials give a strong sense of luxury. My stay was enjoyable and the environment definitely elevated my business trip into a more relaxing experience."

"I am a returning guest to this hotel. The hotel has spacious and clean rooms. It is convenient to access shops and a supermarket. You can reach to a bakery, a food court and more formal restaurants without walking on the street. The staff is super friendly. Especially, I would like to mention Eve, a front desk staff. After knowing that I could not order a gift item from Taobao due to lack of domestic payment methods, she gladly helped to order it for me. In the end, the gift item was timely arrived for me. BIG THANKS! "

"Room was heated to a toasty 28 deg with no means of cooling it. When I called the front desk to get help, they can’t speak English, and took 2 hours to give me a fan that cannot work. Can’t get out of there fast enough "