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"Strict policies on cancellation even after calling 5 min after my error was a total let down. Was booking Toyoko Inn Nara Oji-eki Minami-guchi, but by error booked Toyoko Inn Higashi Osaka. Called 5 min after noticing error and requested to cancel or adjust to the preferred one. Only to be told I have to pay ¥9,537 for cancellation. Poor listening and customer service. Nonetheless the rest was ok. "

"Host was very welcoming and great communication amenities was also fantastic and easy to use"

"Front staffbwas very friendly and the people who bring you breakfast were wonderful 😊 "

"The owner was very nice and accommodating "