Terrell Tanger Outlets Hotels

"We booked a room for 3 nights to watch our son graduate from college and to do some sightseeing while we were there. Day 1: the elevators were fine. A little slow but fine. Day 2: going up from the lobby, the elevator would pass you up 3-4 times before stopping at the lobby (the lobby is on the 2nd floor). Day 3: We gave up and proceeded to take the stairs. We had 2 rooms (total) booked (one was a double bed with a pull out couch in another room) with 6 adults and 1 child. We all agreed that the lobby, walking into the hotel, smelled like body odor and the elevators smelled like sewage. Guess it was a good thing we chose to take the stairs.... although, carrying baggage down the stairs was an adventure in itself. The beds were extremely hard and the pillows were horrible! All 4 pillows, stacked together, were about 2 inches thick with your head lying on them. We went to Walmart and bought 4 pillows, pillow cases and a duffle bag to carry them in for about $120 and that made a HUGE difference for us. It made it a little more tolerable. The towels and rags felt like they were heavily starched which resembled sandpaper rubbing your face and body. Breakfast was exactly what you expect a hotel "buffet" to be.....powdered eggs, frozen sausage and packaged gravy to go over the biscuits. For a so-called "free" meal, it served its purpose. We all got full. Was this the most horrible hotel we've ever stayed at? Absolutely not! Would we stay here again? Probably not."

"Needs better breakfast, the breakfast is microwaved unfortunately but the staff and cleanliness makes up for it. If they had better breakfast ill consider stay more than one week at a time."

"Great location! Bright and refreshing atmosphere. Staff was kind and helpful. Sheets did not seem to be properly laundered. Staff moved me to a different room, but encountered the same scenario in the new room. Wondering whether it is just policy to not change sheets between guests to cut costs. I asked for clean sheets from the front desk to be able to go to sleep for the night— and she accommodated immediately. Even the “clean” sheets did not smell fresh or appear clean. They were still damp when I unrolled them to place them on the bed. "

"Excellent customer service. Near by restaurants safe area."

"Nice staff. Easy check in. Enjoyed our stay"

"Our room was very clean and the bed was so comfortable, my only complaint was that they didn't offer free breakfast but other than that we love this hotel, this was our third visit and we plan to visit again"

"Great!"

"Will be nice if there is shampoo in the shower"

"Smoke and marijuana smell through out the hotel was horrible!"