「I booked a king room but was given a twin room instead, which affected my comfort and sleep throughout my stay. When I raised the issue, there was no apology or attempt to resolve it, and I was told to contact my travel agent instead.
Management were dismissive and unhelpful when.
Calling to reception and if call was answered by senior staff, on 2 occasions I requesting simple things such as milk and water was responded to rudely & unhelpfully.
The dining experience was also disappointing,...