"Stayed here during my trip and unfortunately had a very disappointing experience overall.
First, I was assigned a room directly facing the pool area. Late at night, groups of guests were being extremely loud around the pool, propping doors open and creating constant noise that carried directly into the room. It did not feel like the hotel was effectively managing disturbances in public areas.
The most frustrating part was the laundry room situation. I used a paid dryer, set a timer, and even returned a few minutes early before the cycle should have ended. When I came back, someone had already removed my clothes from the dryer and taken over the machine I had paid for. My clothes were left at the front desk. What disappointed me even more was the staff’s response — instead of trying to understand the situation fairly, the front desk immediately assumed I was the one improperly using the dryer.
The issue is not about the few dollars spent on the machine. It is about the lack of organization, poor handling of guest disputes, and the feeling that basic guest concerns were dismissed rather than addressed professionally.
Overall, the hotel felt poorly managed, noisy, and stressful compared to what I expected. I would not stay here again."