「there was a situation happened and feel your staff was handle it not properly . I was in your restaurant meet someone but a colleague who was check in with me together requested change the key for her to get into my room and you just did but not double check with me. you change the key for her but then I was not able enter the room. 」
「Everything was wonderful, only except that it happened that our room was right next to the gym, so there were some door and dumbbell dropping noises once a while.
However, except that, everything was great. House keeping super tidy, spotless. Food was yummy too.
If you're going to visit places on the Hibiya Line even better because the hotel is right on top of one of the stations.」
「Comfy place and convenient location. Lots of restaurants and convenient stores nearby
Staff are super nice and helpful!!! Really thanks for their help during the stay.」
「good taste, good interior design, impressive breakfast, close to subway, the only problem is sound insulation not good enough, so the noise from the road was quite annoying in the night time」
「Nice hotel with top-notch Japanese standard service. However the location is slightly off, only Mita line is closeby and JR station is quite a walk. Hotel provides lounge for all customers and thats generous gesture.」
「I have been visiting this hotel since 2012. This is my 4th visit. This is a beautiful hotel, with lovely rooms and deep plunge bathtubs nestled in the snowy forest. But what makes this the most amazing hotel is the staff and the service. As someone who travels the world for business rarely have I seen such honest hospitality and attentiveness. From laying our your warm ski boots out in the morning before you set off for the day, to welcoming you home after the day with your warm dry boots...
「Great location, great staff, great breakfast. There was some dust in the air-conditioning unit, but that's the only problem I found. If I ever stay in Shimbashi again, this will be the hotel I pick.」
"The room is well designed. All the space is fully utilised and user-friendly. Despite the size, it feels bigger than it is. Would be even better if there are some hooks to hang the towel/clothing."
