Dear SUSAN, We appreciate your feedback on your recent stay. Room size can vary, but we regret any inconvenience it caused. Regarding amenities, we provide ice trays in the fridge for guest convenience. We're sorry to hear about the hallway odor; our team works diligently to address such issues promptly. Your comments help us improve, and we hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management

Dear Ana, We are delighted to read you had a good night at Extended Stay America. Ensuring our guests have a comfortable and restful stay is our priority. If there's anything specific you enjoyed or if we can enhance your experience further, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Katie, We are delighted to hear about your positive experience at Extended Stay America! It is wonderful that we exceeded your expectations and provided a comfortable stay for your wedding attendance. We appreciate your kind words and look forward to welcoming you back in the future!Sincerely,Hotel Management

Dear Jesus, Thank you for your positive feedback about Extended Stay America! We're delighted to hear that you had a good experience during your stay with us. Our team works hard to ensure all guests have a comfortable and enjoyable visit. We hope to welcome you back for another pleasant stay in the future. Safe travels!Sincerely,Hotel Management

Dear Don, Thank you for sharing your recent experience with us. We're genuinely sorry about the cleanliness issue you encountered with the bathtub. Ensuring a clean and comfortable environment for our guests is a top priority, and we will address this matter promptly with our housekeeping team to prevent any recurrence. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope for the opportunity to make it right and provide you with a more enjoyable experience.Sincerely,Hotel Management

Dear Milagros, We are thrilled you had a great stay at Extended Stay America! Your comfort and relaxation are our top priorities, and we're delighted we could provide you with a restful experience. Thank you for choosing us for your accommodation needs, and we look forward to welcoming you back soon for another wonderful stay!Sincerely,Hotel Management

Dear Gerardo, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Other than this, we hope you had a comfortable time here. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Lorraine, We're sorry to hear that your experience did not meet your expectations. While we strive to provide comfortable and updated accommodations, we understand that preferences may vary. Your feedback is important to us, and we appreciate you sharing it with us. We value your input and hope to have the opportunity to better serve you in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Luis, Thank you for reviewing your recent stay and for highlighting some of the great features of our hotel. Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. We are also glad to know that you were able to take advantage of our amenities. We appreciate you letting us know your specific feedback regarding the laundromat, and we will share this appropriately with our team. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Dear Arnulfo, We're thrilled to hear you appreciated our prime location! At Extended Stay America, we strive to provide convenient accommodations for our guests to enjoy. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay at our hotel.Sincerely,Hotel Management

Dear Michael, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies for the conditions you described for the room, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We hope to welcome you back again.Sincerely,Hotel Management

Dear Guest, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. For hygiene purposes, we keep the dishware at the front desk and will gladly deliver it to the guest's suite upon request. We take your concerns seriously and will address them effectively for future improvement. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management

Dear Trevor, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to offer you our apologies for the inconvenience caused due to the water issue. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. We have shared your feedback with our team so that these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Duyet, We appreciate you taking the time to share your thoughtful feedback, and we apologize for the inconvenience you experienced during your stay. We're committed to providing a comfortable and well-maintained environment for our guests, and it's disheartening to learn that we fell short of your expectations. Rest assured, your concerns regarding the property's appearance, maintenance issues, and any unpleasant odors are taken seriously, and we'll share them with our team to enhance our guest experience. We sincerely apologize for any discomfort you encountered. We value your insights, and it serves as an opportunity for improvement. We hope you'll consider giving us another chance in the future to provide you with a more fulfilling and enjoyable experience.Sincerely,Hotel Management

Dear patricia, Thank you for being our guest and sharing your observations. We are glad we met your expectations for an overnight stay, but we are sorry you felt our facility needed updating. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management

Dear Angela, We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the cleanliness of the bed, shower pressure, and breakfast offerings is concerning. We are actively addressing these matters to ensure our guests a more comfortable and enjoyable experience. Your comments guide our improvements, and we appreciate your understanding. We hope to provide you with a much-improved stay in the future.Sincerely,Hotel Management

Dear Shawn, Thank you for sharing your review and the details surrounding your recent stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Leo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Mike, Thank you for your valuable feedback. We sincerely apologize that the amenities in your room did not meet our usual standards, and we regret any inconvenience caused by our dishware policy. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We appreciate you taking the time to bring this to our attention, and we will work diligently to ensure that we provide exceptional service for all our guests. We take your concerns seriously and will address them effectively for future improvement. We hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear Yesenia, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the bedding and cleanliness of the suite during your stay. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear sara, Thank you for sharing your thoughts on your recent stay. We apologize for the cleanliness issues and any oversight in our hotel areas. Every guest expects a clean, well-maintained property as their home away from home when traveling, and we apologize for failing to provide that for you. Furthermore, we never intend to mislead you; we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear john, Please accept our apologies for any inconvenience caused by the condition of your suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Nathaniel, Thank you for choosing Extended Stay America and taking the time to write a review. It's regrettable that your initial experience did not meet your expectations. However, we're grateful for your understanding and are pleased to read that our associate Louis was able to address and resolve the situation the next day. Your feedback is valuable to us, and we will use it to improve our services. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Michael, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality, which did not happen in your case. Once again, please accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Michael, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. We take the safety of our guests as a priority and also work with our local police for any help. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management