Big Bear Lake The Village Hotels

"Our family had separate rooms in two separate buildings. In mid-afternoon, we needed to give the baby a bath and there was no hot water in either of the buildings. We were told that one of the buildings had a small water heater, and that the other had huge water heaterS, but they could not explain why both were out at the same time. Despite that I am still giving this a 4 star rating. The entire staff works really hard to make things good, which can be hard with older places."

"Front office lady was good. Parking is the main issue after heavy snow."

"I had a wonderful stay @ Sessions retreat. The staff Venetia was great. She was very polite and helpful. The room was beautiful but the only change I would make would be to have central air and heat. There was a wall heater and standalone fan for use which worked for the spring season but central heat would be better. I also loved the keyless entry and text support from he staff. I would definitely recommend this retreat and have done so already."

"Enjoyed our stay. Can't beat the location. Check-in was quick and easy! "

"Truly immaculate. Spacious interior, all updated with modern aesthetic and layout. We couldn't use the parking because of our oversized vehicle but it's nice for most. "

"Clean, great location, and friendly staff!"

"I have stayed here numerous times over the last 2 years. It’s a great property, cabins are always ready when you arrive, check in and out is so simplistic. It’s amazing. I return time after time and they never disappoint. "

"The bath fan didn't work so there was mold on the ceiling and not great when somebody else used the bathroom. Toilet was so small it was uncomfortable. We got pretty bad sleep because of how noisy the neighbors were and how thin the walls were. Could hear everything. Good location and good customer service brought it up to a three star."

"Hotel has been upgraded and right on the water. Your views are of the lake. You’re just blocks away from the Village, where all the shops and restaurants are and you could walk it."