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住宅塔酒店的評價

4 out of 5
住宅塔酒店
South Gate of Government Secretariat, Press Road, Thiruvananthapuram, Kerala

評價

8.2

很好

10 分評分，優異；57 則評價中有 22 則" "
8 分評分，不錯；57 則評價中有 24 則" "
6 分評分，一般；57 則評價中有 7 則" "
4 分評分，欠佳；57 則評價中有 2 則" "
2 分評分，很差；57 則評價中有 2 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

9.4/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Eugene (Anchorage)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice and friendly place to stay.
於 2024 年 3 月住了 8 晚
Thilak 於 2024年5月19日的回應
Dear Mr. Eugene,Greetings!Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services. It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again.With Warm RegardsSiju ThilakGeneral Manager+919961061202

8/10 不錯

Vana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall comfortable, good service, good value.
於 2024 年 3 月住了 2 晚
Thilak 於 2024年3月22日的回應
Dear Vandana,Greetings!It was a pleasure having you stay with us on your recent visit. I take this opportunity to thank you for taking your time to post your valuable feedback. We are truly grateful for the wonderful things you have said about the hotel, especially services. I Your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence.We look forward to your frequent visits.With Warm RegardsSiju ThilakGeneral Manager

10/10 優異

ASWIN (Oslo)

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, excellent staff & service, good amenities and ideal property for both business travellers & personal holidays. They make guests feel welcome and valued.
於 2024 年 2 月住了 3 晚
Thilak 於 2024年3月1日的回應
Dear Mr Aswin,Greetings!Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.It is always gratifying to receive such wonderful comments. Truly, encouraging and a great source of motivation for all of us.I have shared your feedback with the entire team and we are delighted to know you have enjoyed our Service. Awaiting your return to The Residency Towers, ThiruvananthapuramWith Warm RegardsSiju ThilakGeneral Manager

10/10 優異

Suneetha

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice place to stay , staff very friendly and helpful - rooms are spacious and kept clean . There is a buffet breakfast which is a nice spread , to start the day Convenient to major shopping on MG road , railway station is not far
於 2023 年 12 月住了 4 晚

8/10 不錯

ebin

於 2023 年 12 月住了 1 晚

8/10 不錯

Dr. Alice

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room was spacious and tastefully furnished. All amenities were catered for like provision of hair dryer and ironing board.
於 2023 年 11 月住了 4 晚

8/10 不錯

Shaji

於 2023 年 11 月住了 2 晚

10/10 優異

Olga

於 2023 年 10 月住了 1 晚

10/10 優異

ASWIN (Oslo)

家人同遊, 商務旅客
讚好：職員與服務、設施服務和住宿狀況
Excellent location and great service and well kept neat property with good vibes
於 2023 年 10 月住了 2 晚
Thilak 於 2023年11月25日的回應
Dear Mr. Aswin,Thank you for taking the time to give us a 5 Star rating. I have shared your feedback with my team they all are overwhelmed with joy for their hard work being recognized.We all look forward to the opportunity to welcome you back on your next visit.Warm Regards,Siju ThilakGeneral Manager

6/10 一般

Gna

不滿：職員與服務
於 2023 年 10 月住了 1 晚
Thilak 於 2023年11月25日的回應
Dear Guest,Thank you for choosing The Residency Tower for your recent stay. We are delighted to see that you have given us a 5 star rating for your stay at our hotel my entire team thanks you from heart to appreciate our service.We all look forward to welcome you back again on your next visit soon.Warm Regards,Siju ThilakGeneral Manager

10/10 優異

Tushar

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyed stay
Overall, good 2 day stay at Residency Tower. We got free upgrade to Presidential suit which was really big and nice. Breakfast was wonderful
於 2022 年 10 月住了 2 晚
General Manager 於 2022年11月17日的回應
Dear Sir,Thank you for taking time off to pen down your review and comments. We appreciate and value the same as also look forward to having you with us again.Warm Regards

10/10 優異

Saradaamma

於 2022 年 8 月住了 2 晚
Thilak 於 2023年11月25日的回應
Dear Mr. Saradaamma,Thank you for choosing The Residency Tower for your recent stay. We are delighted to know that you had a pleasant experience with us during your stay at our hotel and appreciate your 5 Star rating for the entire team. We all look forward to welcome you back again on your next visit soon.Warm Regards,Siju ThilakGeneral Manager

10/10 優異

Yves

於 2022 年 3 月住了 1 晚
HRT 於 2022年3月22日的回應
THANK YOU SIR

2/10 很差

Amird

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worst 4 Star Hotel - This is average 3 star!!
This is definitely not a 4 star hotel will say more a 3 star. I have stayed in numerous hotels from 2 stars to 5 stars and this hotel does not deserve to be 4 star at all will recommend to have audited again to at least claim for 3 star only. Worst 4 star hotel but average 3 star. 1. Swimming pool was under maintenance but during booking was told that all OK but was like that for over 3 weeks plus making excuses on government covid restrictions when other hotels had available pool. 2. Lack of communication when I sent numerous messages but nothing replied however they promised me 10,000 Rupees compensation voucher to spend at hotel but they never stood by to their promise during checkout 3. The rooms smell like dampness with stained pillow cases and stained towels. 4. The housekeeping was never consistent on cleaning, replenishing items like water bottles, toiletries, changing towels, etc. 5. WiFi was very poor and we had to request the user & password but still was about 1 - 2 Mb/s. 5. Breakfast was very less items for continental however Indian food was very good and tasty plus the live station staff was excellent, hence why I gave 1 star otherwise this hotel only deserves 0 for claiming to be 4 star. If it claims to be 3 star I would have given 3 star.
於 2022 年 1 月住了 4 晚
HRT 於 2022年1月21日的回應
Dear Sir, Greetings From The Residency Tower,Trivandrum!!!!!!! Our sincere apology for not met your expectations during your stay with us. As per your mail we did not get any messages from you before your arrival and regarding Rs.10000/- compensation voucher the hotel did not promised you any compensation and according to expedia hotel voucher we charged your room rent Rs.14470.40 only (3 days room rent) and if you need the voucher we will send you for your reference.During your stay you did not mention any thing about the Rs.10000/- compensation voucher till check out , now only you pointed out this matter and we ,the hotel is totally blank about the compensation voucher. While your 3 days stay you did not inform us any of the house keeping complaints and our wifi connectivity limited to 2 devises usage at a time (already informed while check In). Due to this pandemic our pool was closed and sorry for the non availability of pool usage.For the past 20 years our hotel enjoyed 4 star category status and many national & international guests are staying here and choosing 0 or 1 star category is your discretion alone.Thank you, Hotel Manager.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 2 晚
Siju Thilak 於 2020年4月3日的回應
Dear valued guest, Greetings! It was a pleasure having you stay with us on your recent visit. I take this opportunity to thank you for taking your time to post your valuable feedback. I have shared your feedback with everyone at the hotel – your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. We look forward to your frequent visits. With Warm Regards Siju Thilak General Manager

10/10 優異

真實旅客

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good place to stay, staff and management treated us like totality. Food and rooms where perfect.
於 2020 年 2 月住了 1 晚
Thilak 於 2020年2月11日的回應
Dear Sir, Thanks for the appreciation. My entire tem is overwhelmed with joy on hearing your kind words of recognition. We all look forward for welcoming you again on your next visit. Warm Regards, General Manager

10/10 優異

Deepak

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A very comfortable stay
Great location in the heart of Trivandrum..with easy access to almost everywhere in the city. The hotel itself was very good..we stayed for a longish 6 nights as we spent time with family and explored Trivandrum, Kovalam and Kanyakumari. Hotel staff was very courteous and helpful. The breakfast spread was good too, and the staff picked up on our likes and dislikes on day 1, remembered them, and served us accordingly..which was commendable! Our room was nice.. comfortable and well-appointed. Only drawback - although drinking water was complimentary, for some reason, they would keep rationing it one litre a day. Even when we asked for more..which was a bit odd.
於 2020 年 1 月住了 6 晚
Thilak 於 2020年2月5日的回應
Dear Mr Deepak, Greetings! Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay.It is always gratifying to receive such wonderful comments. Truly, encouraging and a great source of motivation for all of us.I have shared your feedback with the entire team and we are delighted to know you have enjoyed our Service. Your concern on drinking water is also resolved. Awaiting your return to The Residency Towers, Thiruvanthapuram With Warm Regards Siju Thilak General Manager

10/10 優異

Jordi (Spain)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Excelente atención y servicio personalizado. Recibimos ayuda del personal para resolver necesidades en nuestro viaje.
於 2020 年 1 月住了 1 晚
Siju Thilak 於 2020年1月30日的回應
Muchas gracias . Es nuestro esfuerzo hacer que todos los huéspedes se sientan cómodos y obtener valor por el dinero gastado por su estadía con nosotros. Esperamos darle la bienvenida nuevamente en sus futuras visitas.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 4 晚
Thilak 於 2020年1月22日的回應
Dear Sir, Thanks for the rating. Warm Regards

8/10 不錯

MUNJAL

商務旅客
讚好：職員與服務
Value for money
Good location, decent rooms. Nice staff.
於 2019 年 12 月住了 3 晚
Siju Thilak 於 2020年1月15日的回應
Dear Mr. Munjal, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Siju Thilak 於 2020年1月15日的回應
Dear Valued Guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 不錯

Remi

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
it was a decent place to stay. very close to Airport, recommand to traveler who had early departure. the room is not modern styled, but wide and bed was comportable.
於 2019 年 12 月住了 2 晚
Siju Thilak 於 2020年1月15日的回應
Dear Mr. Remi, Greetings ...!!! Thanks for taking your valuable time in rating us and giving your valuable feed back. Although we are 20 Years old but refurbished and place kept well maintained. We look forward for welcoming you back. Warm Regards, Siju Thilak General Manager

6/10 一般

Saji (New York )

商務旅客
不滿：職員與服務
Food is good ,restaurant manger Mr.Tintu very professional. Property need updation ,towels are worn front end manager lady is very rude .Reception staff need more training to deal with international guests.
於 2019 年 11 月住了 8 晚
Thilak 於 2020年1月22日的回應
Dear Mr. Saji, Greetings ....!!! We shall correct as per your inputs. Thanks & Warm Regards

10/10 優異

真實旅客

商務旅客
讚好：職員與服務、設施服務和住宿狀況
great place as hotel and good locality. clean room
於 2019 年 11 月住了 3 晚
Thilak 於 2019年12月4日的回應
Dear Valued Guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

10/10 優異

真實旅客

於 2019 年 11 月住了 2 晚
Thilak 於 2019年12月4日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and rating us excellent for our services and facility. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和設施服務
This facility is located in a convenient location and easy to reach.
於 2019 年 6 月住了 1 晚
Thilak 於 2019年7月3日的回應
Dear Valued Guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services. Our location is a big convenience to all our guests as they are a stone through away from the shopping centers , eateries, etc. Similarly Airport is just 5 Km away and Railway Station & Bus terminal less tan 1 Km and helps people get connected any time. It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

10/10 優異

Ganindu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel in a very good Location!!
I'm very surprised by the services offered by the staff in this hotel. They are very friendly and helpful.Place is very nice and clan great customer service! Definitely stay again, if I visit the town.
於 2019 年 5 月住了 3 晚
Thilak 於 2019年5月28日的回應
Dear Mr. Gani Goonewardana, Greetings! It was a pleasure having you stay with us on your recent visit. I take this opportunity to thank you for taking your time to post your valuable feedback.We are truly grateful for the wonderful things you have said about the hotel, team, especially services. we are truly fortunate to have such an amazing team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. We look forward to your frequent visits. With Warm Regards Siju Thilak General Manager +919605135500

10/10 優異

Kamal (New Jersey)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice clean property in the heart of the city, with friendly and helpful staff.
於 2019 年 4 月住了 1 晚
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
不滿：整潔度
location on side street off of MG Road is great as it is central to everything.
於 2018 年 8 月住了 1 晚
Front office manager 於 2018年8月29日的回應
Dear Valued Guest, Thank you very much for being stayed with us.We have gone through your valuable comments and we are happy to know that your stay was comfortable with us. Thank you once again and assure you the best of attention at all times. Looking forward to see you again.

8/10 不錯

zao (Tokyo)

讚好：整潔度、住宿狀況和客房舒適度
屋上無料プールあり！ 設備は普通にいけてます。
於 2018 年 7 月住了 1 晚
Front office manager 於 2018年7月18日的回應
Dear Valued Guest, Greetings form The Residency Tower,Trivandrum. Thank you very much for being stayed with us.we have gone through your valuable comments and happy to know that your stay was comfortable with us. Thank you once again and assure the best attention at all times. Looking forward to see you again.

8/10 不錯

Mahmood (Oslo)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
En dag i Trivandrum; Kerala
Midt i byen. Nærhet til alt. Fine og rene rom. Hyggelig service. Bodde en natt på hotellet med familien.
於 2018 年 7 月住了 1 晚
Front office manager 於 2018年7月18日的回應
Dear Valued Guest, Greetings form The Residency Tower,Trivandrum. Thank you very much for being stayed with us.we have gone through your valuable comments and happy to know that your stay was comfortable with us. Thank you once again and assure the best attention at all times. Looking forward to see you again.

8/10 不錯

Kavina

讚好：職員與服務、住宿狀況和客房舒適度
Comfortable and reasonable stay
Me and my partner stayed at The Residency for our last night in Kerala before catching a flight back to Mumbai/London. Things that were great: - great location, right next to the big main road that goes from the airport straight up to NishaGandhi, but it's still quiet - polite, accommodating staff - beautiful reception and tasteful decor throughout - clean room and complimentary bottle of water and tea/coffee - great hot water supply in the shower (a rarity in India!) - two bars serving alcohol that were open till 11pm - good selection of TV/movie channels - added bonus of a rooftop pool, although we did not get to use it Aspects to improve: - awful smell coming from the drain in the bedroom bathroom - the basement bar had a horrible smell and the atmosphere was really shady. My partner and I decided to have a drink at the restaurant on the ground floor instead but that was deserted so felt really strange too - staff in the restaurant spoke little to no English which meant we ended up being given different beers to the ones we had ordered - card machine at check-out wasn't working which complicated the check-out process TIP: our experience of rickshaws in Trivandrum was a nightmare, with drivers either refusing to take us/quoting extortionate amounts/not knowing the location of places we wanted to go to (which were all within a 15 minute drive radius!). We mainly used Uber for our journey which I would recommend using.
於 2018 年 1 月住了 1 晚
Thilak 於 2018年2月10日的回應
Dear Valued guest, I am delighted to learn that you had a comfortable stay at “The Residency Tower” and I truly appreciate your taking the time and posting your positive feedback about it on Hotels.com reviews. I am really sorry for the inconvenience caused with the smell from the bathroom but we could have really looked into it and rectified the same as it was never reported prior. We have also added up an extra card machine at the Reception to overcome any delays during check out too. We are also training our fresher’s on board with the English language as advised. I thank you for your support and look forward to your return. Siju Thilak General Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good. But room smelled of smoke.
Good but room smelled it tobacco smoke, especially the toilet room. But guess it is not the hotel's fault.
於 2017 年 8 月住了 1 晚
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are sorry for the inconvenience caused due to smoke. We will ensure that this does not happen in future . It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

6/10 一般

真實旅客

讚好：整潔度和客房舒適度
STAYING WAS OK. WHAT ABOUT THE SNACKS AND COFFEE IN THE ROOM / IS THIS FREE FOR CUSTOMERS? ALSO I WOULD SAY THE FOOD WAS NICE. THANKS TO THE CHEF AND COOK.
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services. Mini Bar kept in rooms are chargeable. It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 不錯

SUBHENDU

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice Stay at Trivandrun
This is a very nicely located place in Trivandrum, very close to the temple. So if you want to have a morning visit to temple, this is a very good place. Apart from that, the rooms were very comfortable, stuffs were nice. Only one concern, it would have been better if the room service or restaurants serves dishes cooked without coconut oil
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services. Coconut oil is used only in authentic Kerala dishes rest all preparation refined oil is used at our Hotel. It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
TVM Residency stay
Everyone enjoyed the stay. Great food and service. Breakfast and lunch at the Orion was highly commendable, "spoilt for choice". However on the flip side, the bathroom door wouldn't lock and the shower could do with a shower curtain to contain splashing water everywhere.
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, But we are very sorry about the bathroom door. The error has been rectified. We sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

6/10 一般

M A (Mumbai)

An unplesanr stay
Stay was ok. Front office lack in finnesse. Manager a bit arrogant. Wl never ßtay or recommend this hotel.
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are very sorry for your concern of staff behavior. We have scheduled training for the front line staff how to be more courteous to guests. I am sure you will see the difference in the next visit . We sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Super clean, friendly staff
Very nice hotel, close to most sights. Autorick drivers all know where it is. Staff were super friendly.
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 不錯

Sajeev (Kollam)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Hotel
One of the better hotels in Trivandrum. Real value for money. Exemplary service and the food was good.
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

10/10 優異

Shiran (London Uk)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best
Good service and staff food was awsome best buffet u can get in kerala
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 不錯

Ann-Charlotte (Malmö, Sweden)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice Hotel
Nice Hotel, helpsam staf. Not good wi-fi, disconnected all the time.
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We have resoled all wifi issues and we sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

6/10 一般

Emilie (Göteborg)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Rent och trevligt business-hotell
Helt OK business-hotell, rent och fräscht (Sov en natt).Trevlig och tillmötesgående personal. Restaurangen på plan 7 serverade god middag, frukost\lunch-restaurangen var OK. Liten och fräsch pool på taket. Bra val av hotell om du är på genomresa.Ca 30 min från flygplatsen i Trivandrum.
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 不錯

Prakash

讚好：職員與服務
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

4/10 欠佳

Krishi (Chennai)

讚好：職員與服務
不滿：住宿狀況
Good service
Service is good, hotel is good but there are too many problems in the room like the wash basin is clogged, AC didnt work properly and had to report more than 2 times to get it fixed etc.And the freshner was more like hospital smelling rather than a pleasant one. I hope they change it and a bit more of attentive service then i am sure the hotel ll be very good.
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are very sorry that your expectations were not met. We shall improve your concerns soon.We sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

4/10 欠佳

Esben (Denmark)

讚好：整潔度和住宿狀況
不滿：職員與服務和客房舒適度
Very hard beds
Actualy we did sleep over at Residency Tower. The hotels funiture seemed 20 years old and the beds was to hard for ous to stay. The man in charge was very helpfull and wee got all our money refunded. so that was very good.
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are really sorry that our beds did not meet your expectation . We will be changing all furniture shortly too. We sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

10/10 優異

Ginger (Boston, Massachusetts, USA)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A very comfortable and friendly place to stay
The Residency Tower is centrally located in Trivandrum. We arranged an airport pick-up through them, which did seem a bit expensive but on the other hand, our very professional and courteous driver was there to meet us, and the pick-up went very smoothly. The hotel also arranged a driver to take us to the Padmanabhapuram Palace the next day and to take us on to our next destination the day after. I believe the rates were reasonable. The driver was also friendly, and the car was very clean. As for the hotel, it too was very clean--both the public areas and our room. We had a "double room king bed" and it was huge--almost like a suite. There was a whole sitting area in addition to the bedroom area. The bed itself was very firm (which we like) and everything about the room was spotless. We ate meals at both hotel restaurants, and the food was uniformly good. (Neighborhood restaurants, by comparison, seemed a bit sketchy, though we did have lunch at one of them and it was decent and quite inexpensive.) But the very best thing about the Residency Tower was the staff. They were as warm and friendly and helpful as can be imagined. We'd stay there again in a heartbeat.
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

10/10 優異

JD (Chennai)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Service
A very centrally located hotel with a good breakfast spread.Rooms were clean and well maintained.Service can improve a little.Swimming pool cleanliness was a point noticed during the trip. Otherwise a very nice hotel that is worth the cost.
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

6/10 一般

Rahul (Mumbai, Maharashtra, India)

讚好：整潔度、職員與服務和住宿狀況
Good rooms, but not much else happening
The room and the service were good. The location is a bit odd, but, not too bad. The sheets used on the bed were old and terribly uncomfortable. The Swimming pool on the rooftop did not look very inviting and the Gym is just an extremely small room with a few exercise machines thrown in. Compared to other similar hotels in the area, the food is much more expensive. Not worth the price charged for a room
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are are very sorry to know about the inconvenience caused during your visit . We guarantee you that your concern will be corrected immediately. We sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500

8/10 不錯

Alex

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Convenient and central
Great location near MG Road, with shops / ATM and restaurants close to the hotel.
Thilak 於 2019年5月9日的回應
Dear valued guest, Greetings! Thank You for taking time from your busy schedule and sharing your valuable feedback. We always strive to provide our guests a comfortable experience. We are delighted to know that you enjoyed our services, It was a pleasure to have you with us and we will sincerely look forward to welcoming you back again. With Warm Regards Siju Thilak General Manager +919605135500