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Quick take: Flights delayed by snow, booking chaos, hotel staff saved the night, food mostly great, New Year’s Eve service not so much.
• Booking mess: Booked through MakeMyTrip, had to cancel last minute because of snow. Hotel said they canceled without fees, MakeMyTrip tried to charge us anyway — classic “blame the app” move.
• Front desk hero: At 10 PM, after many calls, Amrutha at reception was a superstar. She tried everything to help, even phoned higher-ups. We finally rebooked on the...
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Quick take: Flights delayed by snow, booking chaos, hotel staff saved the night, food mostly great, New Year’s Eve service not so much.
• Booking mess: Booked through MakeMyTrip, had to cancel last minute because of snow. Hotel said they canceled without fees, MakeMyTrip tried to charge us anyway — classic “blame the app” move.
• Front desk hero: At 10 PM, after many calls, Amrutha at reception was a superstar. She tried everything to help, even phoned higher-ups. We finally rebooked on the...
Rithesh