Hi, Christine, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We appreciate you letting us know that there is room for improvement, and we will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!

Thank you for your review, Anna Maria. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.

Thank you for providing your valuable feedback, Gilbert! While we are glad that you liked the property's location and space, we are saddened to know about your experience. Our sincerest apologies for the inconvenience caused by the bed arrangement, WiFi service, the lack of wood, and the washer/dryer. It is always our goal for guests to be able to use all the amenities our homes have to offer, and we aim to also provide our guests with seamless communication regarding their vacation homes. We are very sorry for dropping the ball for your stay and will be sure to follow up with the appropriate parties to ensure that our communication is streamlined and thorough to meet our high service standards. We hope to have the opportunity to better impress you in the future!

We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Hello Sue: We are pleased to hear you enjoyed your stay! Thank you for taking the time to share your feedback with us. We look forward to hosting you again!

We are thrilled you enjoyed your stay, Tami! We replaced the coffee maker after receiving your review and ensured the toilet is in good working order. Thank you!

Hi Diane. Thank you for your review. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We hope to have the opportunity to better impress you in the future.