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天堂汽車旅館暨別墅的評價

3 out of 5
天堂汽車旅館暨別墅
Carretera Libre Tijuana-Ensenada Km 28, Next to Betuccini's Restaurant, Playas de Rosarito, BC

評價

5.6
10 分評分，優異；78 則評價中有 13 則" "
8 分評分，不錯；78 則評價中有 14 則" "
6 分評分，一般；78 則評價中有 16 則" "
4 分評分，欠佳；78 則評價中有 12 則" "
2 分評分，很差；78 則評價中有 23 則" "

6.0/10 

整潔度

6.2/10 

職員與服務

5.4/10 

設施服務

5.0/10 

住宿狀況

評價

8/10 不錯

CALDERON (Hemet)

讚好：職員與服務和設施服務
Walking distance beach. There is a little kitchen.
於 2020 年 10 月住了 1 晚

10/10 優異

Odeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
My comfy place
I just loved everything about this hotel, was super comfy and I really enjoyed every single minute right there, I can’t wait to be back
於 2020 年 9 月住了 1 晚

2/10 很差

真實旅客

不滿：住宿狀況和客房舒適度
No way Jose!
Water was drip from the ceiling, it smelled like mildew. The cold breeze would come in through the cracks
於 2020 年 3 月住了 1 晚

10/10 優異

Manuel

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚

6/10 一般

Mario

Toilet wasn’t working correctly
於 2020 年 2 月住了 3 晚

8/10 不錯

真實旅客

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
THE SHOWER HAD VERY LOW PRESSURE. IT TOOK A LONG TIME TO WASH OUT SHAMPOO AND CONDITIONER.
於 2019 年 12 月住了 3 晚

2/10 很差

Justin

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Find somewhere else
Room we were given was not what was pictured. Staff refused to move us to another room unless we paid full price for new room. The manager was not on site but employee was calling to see what he could do, she refused to speak to us and said that she would only refund half of what we paid. We left the hotel, did not stay. Hotels.com assisted in making a remedy for the situation with a certificate. Do not stay here, it is false advertising, the rooms are gross and smell like mold.
於 2019 年 10 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 8 月住了 2 晚

8/10 不錯

真實旅客

於 2019 年 9 月住了 1 晚

2/10 很差

真實旅客

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I want a my money back me n my wife didnt stay there we went and got another motel
於 2019 年 8 月住了 2 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ubicacion muy bien, restaurantes alrededor muy bien, calidad y precio. No me gusto que hay algunos muebles ya en malas condiciones (como sala y taburetes)
於 2019 年 8 月住了 1 晚

10/10 優異

Yolanda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice villa close to the beach
The villa was very nice and clean , had all the necessary amenities . Very close to the beach .
於 2019 年 7 月住了 1 晚

6/10 一般

真實旅客

於 2019 年 6 月住了 1 晚

2/10 很差

Maria

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worst experience ever
It was horrible. The pictures do not reflect what the hotel looked like. It was dirty.
於 2019 年 5 月住了 1 晚

4/10 欠佳

真實旅客

伴侶同遊
不滿：整潔度和設施服務
The room we rented was not cleaned, garbage and bed was not made, no towels, staff moved us to another room, but no hot water in that room
於 2019 年 4 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 4 月住了 1 晚
Bianca Santiago 於 2019年4月8日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relax
Water pressure in the shower not the best. Acess to the Beach outside the room was a plus. Fire pit as well. Small Casino on one side of the hotel entrance an Italian and steak house on the other.
於 2019 年 3 月住了 1 晚
Bianca Santiago 於 2019年4月8日的回應
Thanks for staying with us. We appreciate your feedback!

2/10 很差

真實旅客

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
My bf and I have stayed here before and the room was nice , perfect for a two day stay but I definitely Can’t say that this time. The room was FREEZING! The floor was concrete , we asked for a heater and said that they were all being used. It rained that day when we returned back to the room it was filled with water that leaked through. Horrible experience.
於 2018 年 12 月住了 1 晚

10/10 優異

Kevin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Honeymoon romantic getaway
It was the perfect place for me n my wife’s honeymoon
於 2018 年 10 月住了 1 晚

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度和住宿狀況
La ubicación y la vista del establecimiento es increíble. Los cuartos necesitan un poco más de atención. Se ven un pocos descuidados y sucios. Los baños estaban sucios y olían raro. Los cuartos no tiene AC y son un poco obscuros.
於 2018 年 9 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Me encantó el lugar, recomendado!! Excelente ubicación para descansar.
於 2018 年 9 月住了 1 晚

6/10 一般

Robert

only optiins for dogs in rosarito
Very decent hotel with tons of potential. Close the city center. It is Mexico and I did see bugs and do not have hot water. And for over $100 I would expect hot water. But the only option for dogs I could find
於 2018 年 8 月住了 1 晚

2/10 很差

Jes (San Diego, CA)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Honest review of the place.
The room itself is decorated nicely but it does have a lot of issues from rusty faucets, clogged shower head, non-working water pressure, Tv not working, Wifi unresponsive, and worst of all the electricity kept going out--constantly not just once or twice (their outlets would read 84 to 104 volts any any given time). Liz (lady in charge) is a nice person to talk to but doesn't really help with issues that came up in the room. When I told her about the bed bugs that had eaten up my fiance and cockroaches running around she didn't seem to interested to help. The electricity issues was brought up the whole time there but was just pushed off. We had food go bad first night there since the lights went out while we were away (Friends were staying at Real Del Mar so we'd go there for a clean pool and working Electricity). The bed linen and towels they provided were very dirty. Yellow spots and dead bugs on them. Cleaning ladies showed up once during the 4 days we were there. The parking situation is nice though as you get a spot for just yourself and access to the beach is pretty quick with quads or walking. In all honesty if you don't plan to sleep or shower in your room the place is great for safety and having a fire close but safely away from the beach.
於 2018 年 8 月住了 2 晚

4/10 欠佳

Mar (Mexicali)

不滿：客房舒適度
there was no a/c in the rooms. the pictures showed a king size bed and it was just a queen. the shower curtain fell off.
於 2018 年 8 月住了 2 晚

4/10 欠佳

Greg (LA)

不滿：整潔度、住宿狀況和客房舒適度
No ac very old the cleanliness wasn’t there I found ants and cob webs everywhere like they might have cleaned the room but like years ago
於 2018 年 8 月住了 2 晚

2/10 很差

Rob

不滿：整潔度、職員與服務和住宿狀況
Good view, dirty little beach shack
Sink was clogged and flooded No toilet paper Gross towels Roaches Tv didn’t work Room had trash still from previous party
於 2018 年 6 月住了 2 晚

6/10 一般

L (Fullerton )

讚好：職員與服務
不滿：客房舒適度
There was no room service. It was a little bit challenging after 3 days of having no clean towels or linens. Also there was no connection to the WiFi -
於 2018 年 5 月住了 3 晚

2/10 很差

Anita

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 5 月住了 2 晚

10/10 優異

Jose

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It's was awesome and very nice place to stay.

2/10 很差

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
I was supposed to get a room with a kitchen but didn’t get one! Room was horrible!!!! Mold and water spots all over and I had to call the front desk because the room had no running water most of the time we were there!!! Only positive thing is the location!
於 2018 年 3 月住了 2 晚

6/10 一般

真實旅客

讚好：職員與服務
Close to the beach
Needs to improve shower head, and cable won’t wort only one sport Chanel. Overall was ok.
於 2018 年 3 月住了 1 晚

6/10 一般

Maria Carmen

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Shabby
Very shabby small bed. Did not get queen size bed. Tiny couch very dirty. For 125.00 a night we expected better. Not so shabby on the inside. Outside is very nice by the beach.

6/10 一般

Gretchen (San Diego)

讚好：職員與服務和客房舒適度
It's not a bad place at all, just outdated and a bit bare bones for the price. The water wasn't always reliable, the fan didn't do much to keep the heat down, everything in the room was a bit beat up. Housekeeping only came by once the four days I was there so once a day I'd visit the front desk for more coffee or toilet paper ha. All that said though, the people were Incredibly friendly and helpful. It's a two minute walk to the beach. Except for one night that had a massive party, it was mostly quiet and super peaceful. Even though it was a bit older, I actually loved the character of it and how it didn't feel like a typical chain hotel. I just think it was a bit overpriced for what it was.
於 2017 年 8 月住了 3 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
There was a mouse in our room eating the food we brought!!! I will never stay here again.
於 2017 年 8 月住了 2 晚

4/10 欠佳

Brenda P (US)

不滿：整潔度、住宿狀況和客房舒適度
Great location, roaches in room
Love the location, but the motel is falling apart little by little, the hot water ran out while showering. Its somehow clean, but the bathroom smells funny. The room curtains are falling apart, paint is pealing, etc.... Run down hotel.
於 2017 年 7 月住了 2 晚

8/10 不錯

Fawn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Paraiso
I liked this place! It was close to the main town but far enough for night time quiet ! The shower and plumbing worked fine! The attendant was nice and helpful The bed was a little floppy but manageable Had a fire pit in front which we used and was nice Overall we had a great weekend!!!
於 2017 年 6 月住了 2 晚

2/10 很差

Baja Joe (Nor Cal)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible Experience
On the north side, adjacent to the hotel, there is a primitive water treatment facility that dumps its "treated water" into the ocean right in front of the property. Our room was on the extreme south west corner of the property facing the ocean, which at first seem safe from the dead animal stench produced from the facility. However, the neighboring private properties were discharging sewage through two drainage pipes within a few feet upwind in front of our room. That's right, we got hammered by extremely awful odors from the north, south and west sides of the room. To make matters worse, on the evening before we were scheduled to leave we ran out of hot water. I informed the clerk of the situation and was told that the propane tank that supplies the water heater had gone empty and would be unable to refill the tank until sometime after 8 AM. Because we wanted to leave by 6 AM, I offered the use of my own tank, which they agreed to connect within a few minutes. The next morning, we found the water ice cold. Yah, the gas was never connected. Does it sound we had fun in Paraiso (Paradise)?
於 2017 年 6 月住了 2 晚

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
STAY AWAY!!
The pictures on line are nothing like the actual room. There was NO floor, no tile, no carpet-just dirty concrete. The room stunk & there was no hot water. The shower was old, disgusting & was spraying water in all directions. You could barely sit on the toilet there was so little room. The "kitchenette" area had old boards that looked rotted. When I went to the hotel desk to tell them there was no hot water, I was told someone would come in 15 mins. About 45 mins later I decided I could not stomach staying here & was frantically looking on line to look for another place to stay. Their Wifi kept kicking me off line as I was trying to book another place. I gave back the key & left. Every time we drove by this area going back & forth between the dental clinic I was taking my husband to, there was a horrid smell-I have no idea what it was but it smelled like a combo of rotten eggs & something dead. Please--save your money & stay elsewhere! I have stayed in shady hotels but this is by far the worst place I've ever seen.
於 2017 年 5 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度
不滿：住宿狀況
Tv channels not working all day, Wi-Fi not working.

10/10 優異

david (california )

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very pleasant stay
This was a very pleasant stay for my wife and myself. We loved the location of the room and it was very peaceful. We will deffinetly be staying here again as soon as there is availability. Thank you to your staff for the very pleasant stay. We look forward to coming back soon.

2/10 很差

CEO (c)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Nightmare
The room they rented me was not the room on I ask for they gave me a room with broken door locks they had only 2-towels the bed was broken and the tv didn't work ect....

2/10 很差

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
Do not stay here
lost for words I don't know where to begin. The electricity was out every morning along with the hot water. light bulbs in room were out rooms were dirty needed to be updated thoroughly cleaned. If you needed to get ahold of somebody was near impossible to find an employee to speak with. expired charged me 45% more than they do at the office.

10/10 優異

vicky

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Close to the beach
Great stay. Clean rooms and private parking. The staff and maintenance person was alway present. Had issue with the water being cold but was fixed in minutes

10/10 優異

vicky (los angeles)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Close to the beach and felt comfortable
I was really surprised for the price it was a great room and very clean. The staff very friendly and has private parking for guest.

8/10 不錯

Maggie (San Diego)

讚好：整潔度、職員與服務和客房舒適度
Nice quiet getaway
Check in time was 1pm. Staff was very friendly. Room#24 has view and access to beach. Very quiet and peaceful. Hot water was low. Water pressure from shower was low. If you want to get away for the weekend, it's nice for locals. Not a luxury place. But very nice. I would go back!

6/10 一般

Gonzalo (Virginia, US)

Still needs some arrangements, but it is fine
They have only one person working in reception for a limited time schedule. So if you need something after 6 you will have to wait until next noon. The place is not bad, but the room devices were old. The toilet was sunk for two days. The shower had no hot water the last day.

2/10 很差

Allison

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Disgusting and cold
We came into the room with trash all over the floor. There was an carton of spaghetti spilled all over the fridge and floor. There was a broken glass mug sitting under the bed. The room was ABSOLUTELY freezing, and when we called for a space heater at the front desk, we never got a response. Oh I mean not call because there was no phone in the room, we had to physically walk to the front desk. It was late at night and we had traveled late so we didn't deal with this until the morning- when my boyfriend slashed his foot on the mug. When we took a shower they provided us, a couple, with ONE TOWEL. In the morning when we complained about this to the front desk they offered us a 50% discount. However the RUDE email I got this morning blamed the mess on us and refused the refund as promised. The mess, by the way, was me CLEANING up the spaghetti with towels and throwing it in the trash, which I thought was cleaning services job but I guess not. I didn't realize I would be paying to stay in someone's dirty room. NEVER STAY HERE. It's filthy and badly kept and the service is horrible.

8/10 不錯

Gabrielle (Redlands)

讚好：整潔度和客房舒適度
Hidden Gem
This hotel is truly a secret treasure. Although it is a very simple accommodation, it was a perfect getaway for my boyfriend and I due to its privacy. While we were there, my boyfriend and I visited plenty of taco shops / panaderias, shopped downtown, rode horses / quads right outside our hotel on the beach and most of all enjoyed the sound of the ocean while falling asleep. If you aren't looking for anything extravagant this is the perfect place to go. It has rooms facing the beach and plenty to do within walking distance. (Papas & Beer is just a mile away from the hotel) The Italian restaurant, Betuccinis, next door also has great food which is worth a try. I would say the only downfall of our stay was that the WiFi did not work in our hotel room; luckily there was a cafe downtown with free WiFi. Overall I would say plenty of bang for your buck and easy to find.
Beach view from room

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
It was way too hot in there. They should let people know that they have no AC before paying so much to stay there!!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great little place near the beach,...very plain and simple place for the weekend, nothing fancy, it's near almost walking distance to the tourists zone...