「Terrible hotel. More like a 2 star not a 4 star. Had a cocky receptionist at 1 am who 1st tried to joke we are difficult people from london! Then we saw the room and it was a double not a twin! Theh had given it to someone else. Not joking we were in the store cupboard choosing blankets and duvets and then splitting the bed and putting our own sheets on middle of the night. There was no kettle we had to ask for 1. Dirty bathrooms they dont clean in our whole stay. Generally hygiene is poor...
「The hotel room is located in a residential building near to the hotel. It could be quite inconvenient and insecure. The room does not provide fridge, kettle nor bottled water despite what the descriptions stated.」
「Hotel is clean, staff are friendly and helpful, location is less than 10 mins to the city center and 20 mins from Tirana airport, and breakfast is delicious. Thank you again Desart!」
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