外觀

唐草精選飯店東京銀座的評價

3.5 out of 5

評價

9.6

完美

10 分評分,優異;410 則評價中有 338 則" "
8 分評分,不錯;410 則評價中有 60 則" "
6 分評分,一般;410 則評價中有 8 則" "
4 分評分,欠佳;410 則評價中有 3 則" "
2 分評分,很差;410 則評價中有 1 則" "

9.8/10 

整潔度

9.6/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.2/10 

環保程度

評價

6/10 一般

RUO-YI

於 2024 年 2 月住了 2 晚
Front staff 於 2024年3月22日的回應
Dear Mr./Ms. RUO-YIWe very much appreciate your comments regarding your stay at karaksa hotel premier Tokyo GinzaIt is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours sincerely,Front Desk

10/10 優異

Tat

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good location easy to go anywhere
於 2024 年 2 月住了 1 晚
Front staff 於 2024年2月13日的回應
Dear Mr./Ms.TatWe very much appreciate your comments regarding your stay at karaksa hotel premier Tokyo GinzaIt is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours sincerely,Front Desk

8/10 不錯

Tat

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good locatiin
於 2024 年 2 月住了 1 晚
Front staff 於 2024年2月5日的回應
Dear Valued Guest/Dear Mr./Ms. Tat Warmest greetings from karaksa hotel premier Tokyo Ginza!You might have transported much and had a wonderful trip in Tokyo! How happy to have your sharing!It will be very appreciated to welcome you as our guests for your next stay.karaksa hotel premier Tokyo GinzaFront staff

10/10 優異

Daniel

於 2023 年 12 月住了 2 晚
Front staff 於 2023年12月27日的回應
Dear Mr./Ms. Daniel Thank you for staying at karaksa hotel premier Tokyo Ginza and taking the time to write a valuable review for us.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff

8/10 不錯

真實旅客

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
服務與設施都很好,清潔可以再加強
飯店離地鐵站不遠,而且有提供免費的輕食,入住的樓層也有提供額外的飲用水與飲料,房內設施也很齊全。唯一美中不足的是地毯灰塵蠻多的,退房後行李箱與地毯接觸面上有一層灰塵
於 2023 年 12 月住了 2 晚
karaksa hotel premier Tokyo Ginza Front desk 於 2023年12月25日的回應
Dear Valued GuestThank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking the time to leave nice feedback for us.We are pleased to know that you had a comfortable stay at our lounge service.Your encouraging comment is certainly really appreciated and has been passed on to our team to keep inspiring and motivating them to provide always the best support to our guests.We sincerely regret to hear your disappointments about the room cleaning.Your feedback will be under consideration as we aim to be a better hotel with the better service than ourselves yesterday.We wish to welcome you again someday in the future.

10/10 優異

Ching-Lan

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Front staff 於 2023年12月11日的回應
Dear Mr./Ms. Ching-Lan,Thank you for staying at karaksa hotel premier Tokyo Ginza and taking the time to write a valuable review for us.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
karaksa hotel premier Tokyo Ginza Front staff 於 2023年12月5日的回應
Dear Valued GuestThank you for taking the time to leave feedback for us.We are happy to know that you liked our hotel.We look forward to welcoming you again someday in the future.

10/10 優異

Chun Shek

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2023 年 11 月住了 5 晚
karaksa hotel premier Tokyo Ginza Front staff 於 2023年11月30日的回應
Dear Mr./Ms.Chun ShekThank you very much for choosing karaksa hotel premier Tokyo Ginza and giving us the full score rating regarding your recent stay with us.We would like to express our gratitude for your stay at our hotel. And we sincerely appreciate your continued support in the future.Best Regards,karaksa hotel premier Tokyo GinzaFront staff

8/10 不錯

pui wing

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
clean, new, spacious, comfortable, and convenient
酒店職員有禮有善。酒店房間的真實情況和酒店官房照片一樣,很新很大! 房間設施新,乾淨企理,雙床房空間比一般酒店大很多,十分欣賞廁所和洗澡設計,浴缸大又新!浴缸和企缸分開的,洗澡時十分舒適! 酒店地理位置不錯,樓下就是Donki和超市,你新橋站5至10分鐘路程(視乎你在哪個出口)。 全日供應的免費點心和飲品(還有酒類飲品)也不錯!
於 2023 年 10 月住了 5 晚
Front staff 於 2023年10月29日的回應
Dear Mr./Ms. pui wing,Warmest greetings from karaksa hotel premier Tokyo Ginza!Thank you for your nice reviews. We are very happy that you had a great time at our hotel.We are very glad to hear about your satisfaction with our room design. Your high evaluation of our separate bathroom and restroom is very encouraging to our hotel.Also, good location is one of our hotel's point. Thank you for enjoying Tokyo with us.Our complimentary lounge is serving up seasonal beverages and snacks. Please do not forget to enjoy it upon your next stay.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff

10/10 優異

PO-CHUN

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
服務員很仔細,有問題提出給她會立即解決,距離新橋駅220公尺,旁邊就是唐吉軻德,早餐採用零接觸方式用木箱裝起來放置房間外面,這間住宿下次會再回訪
於 2023 年 10 月住了 4 晚
Front staff 於 2023年10月10日的回應
Dear Mr./Ms. PO-CHUNWarmest greetings from karaksa hotel premier Tokyo Ginza!Thank you for your nice reviews. We are very happy that you had a great time at our hotel.It is a great pleasure to read your kind words about our staff.You might have transported much and had a wonderful trip in Tokyo! How happy to have your sharing!When you arrive in Tokyo next time, we hope to have a chance to serve you again at our hotel.karaksa hotel premier Tokyo GinzaFront staff

8/10 不錯

Wing Sze

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Front staff 於 2023年9月29日的回應
Dear Mr./Ms.Wing Sze,We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.We are very glad to have your review here.We shall look forward to welcoming you back soon.karaksa hotel premier Tokyo GinzaFront staff

6/10 一般

WALLY WAI SHING

商務旅客
讚好:整潔度和職員與服務
no worth for this price. compare to 4-5 star hotel, no service but the price comparative hight.
於 2023 年 9 月住了 2 晚
Front staff 於 2023年9月26日的回應
Dear Mr./Ms. WALLY WAI SHING,Thank you very much for taking the time and giving us a review regarding your stay with us.And we regret that our room rate was not as your expectation. We are trying our best to make our service worth the price.If there is a chance that you visit Tokyo again, we will do our best to change your impression of our hotel to a positive one, so our whole team is looking forward to greeting you again. karaksa hotel premier Tokyo GinzaFront staff

10/10 優異

YUHSIN

多人同遊
讚好:整潔度、職員與服務和客房舒適度
太棒了
乾淨舒適,還有簡單早餐可以吃,真是太棒了!
於 2023 年 9 月住了 5 晚
Front staff 於 2023年9月14日的回應
Dear Mr./Ms.YUHSIN,Warmest greetings from karaksa hotel premier Tokyo Ginza!And thank you for your nice reviews. We are very happy that you had a great time at our hotel.When you arrive in Tokyo next time, we hope to have a chance to serve you again at our hotel.karaksa hotel premier Tokyo GinzaFront staff

6/10 一般

Sau man dorathy

伴侶同遊
讚好:職員與服務和設施服務
我入住了3/ F,非常底之樓層,公路旁邊有少少嘈,必須要長期關上窗簾,如果你選擇此間酒店,請你選擇高層6樓以上吧。 此酒店只有簡單清潔,每天會給你倒垃圾及玩毛巾給簡單整理床舖,適合環保選擇的我。 10分稱讚此酒店每一位員工,酒店雖然不是五星級的大酒店反而員工服務態度非常良好,比其他有名的大酒店服務還要好多啊!
於 2023 年 9 月住了 3 晚
Front staff 於 2023年9月14日的回應
Dear Valued Guest,Thank you for staying at karaksa hotel premier Tokyo Ginza and taking the time to write a valuable review for us.It is a great pleasure to read your kind words about our staff. However,we sincerely regret to hear your disappointments about the sound protection.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff

10/10 優異

cheng

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
karaksa hotel premier Tokyo Ginza Front staff 於 2023年8月26日的回應
Dear Mr./Ms.ChenWe would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.It is a great pleasure to read your kind words about our hotel.We will try to serve the same high quality service when you come back to hotel next time.Thank you.karaksa hotel premier Tokyo GinzaFront staff

8/10 不錯

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
位置佳,服務良好,能體貼客人需要,有免費小食提供,如有洗衣機提供就更能照顧住宿時間較長的旅客
於 2023 年 7 月住了 2 晚
Front staff 於 2023年7月30日的回應
Dear our valued guests,Warmest greetings from karaksa hotel premier Tokyo Ginza!Thank you for giving us such positive feedback about our location, our lounge service. We are very glad to hear you enjoyed our snacks during the stay.Your opinion regarding the washing machine is appreciated. It will be considered to make our guests more comfortable and convenient.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.karaksa hotel premier Tokyo Ginza

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 3 晚
Front staff 於 2023年7月11日的回應
Dear our valuable guest,Thank you for staying at karaksa hotel premier Tokyo Ginza.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff

10/10 優異

Judy

於 2023 年 6 月住了 5 晚
karaksa hotel premier Tokyo Ginza Front staff 於 2023年7月15日的回應
Dear Mr./Ms.Judy ,Thank you for staying at karaksa hotel premier Tokyo Ginza.It is always a pleasure to know that you had a very enjoyable stay.When you arrive in Tokyo next time, we hope to have a chance to serve you again at our hotel.karaksa hotel premier Tokyo GinzaFront staff

10/10 優異

Yun Ju

於 2023 年 6 月住了 3 晚
karaksa hotel premier Tokyo Ginza Front staff 於 2023年6月17日的回應
Dear Mr./Ms.Yun JuThank you for staying at karaksa hotel premier Tokyo Ginza.It is our pleasure to know that you feel satisfied with our service.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.

10/10 優異

MAO HSIANG

於 2023 年 6 月住了 3 晚
Front staff 於 2023年6月13日的回應
Dear Mr./Ms.MAO HSIANGThank you for staying at karaksa hotel premier Tokyo Ginza.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Recommended
The location is pretty close to the center of Ginza and the service is very friendly .
於 2023 年 5 月住了 2 晚
Front staff 於 2023年5月13日的回應
Dear Valued GuestThank you for staying at karaksa hotel premier Tokyo Ginza and taking the time to write a valuable review for us.Good location is one of our hotel's point. Thank you for enjoying Tokyo with us.We truly appreciate your kind words about our staff and I will share with the entire team.It will be very appreciated to welcome you as our guests for your next stay.karaksa hotel premier Tokyo Ginza Front staff

10/10 優異

Ching Yee Cathy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
酒店房間清潔乾淨、舒適;2/F 設lounge 提供飲品及小食很細心;地點為銀座中心一帶,旺中帶靜
於 2023 年 4 月住了 5 晚
Front staff 於 2023年4月29日的回應
Dear Mr./Ms.Ching Yee CathyThank you for staying at karaksa hotel premier Tokyo Ginza and taking the time to write a valuable review for us.We are very pleased to hear your kind words about our services, such as the welcome drink in the lounge and the breakfast served in your room.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo Ginza

10/10 優異

CL

於 2023 年 4 月住了 1 晚
karaksa hotel premier Tokyo Ginza Front staff 於 2023年5月18日的回應
Dear Mr./Ms.CLWe would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.We are very glad to have your review here.We shall look forward to welcoming you back soon.karaksa hotel premier Tokyo GinzaFront staff

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good location. Has bath tub.
於 2023 年 4 月住了 6 晚
karaksa hotel premier Tokyo Ginza Front staff 於 2023年4月16日的回應
"Dear our valued customerWe would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.You might have transported much and had a wonderful trip in Tokyo! How happy to have your sharing!We are very pleased to hear your kind words about our facility.We look forward to welcoming you back to our hotel in the near future.Best Regards,

10/10 優異

Nga Yin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 4 晚
karaksa hotel premier Tokyo Ginza Front staff 於 2023年3月19日的回應
Dear Mr./Ms.Nga Yin,Thank you for staying at karaksa hotel premier Tokyo Gi.nza and taking time to write a valuable review for us.We hope that you will give us the opportunity to better serve you in the future.karaksa hotel premier Tokyo GinzaFront staff

10/10 優異

jui

讚好:整潔度、職員與服務和住宿狀況
I will come there
於 2023 年 3 月住了 3 晚
karaksa hotel premier Tokyo Ginza Front staff 於 2023年3月16日的回應
Dear Mr./Ms. juiWe would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.It is always a pleasure to know that you had a very enjoyable stay.Thank you very much for giving us the full score rating regarding your recent stay with us.We look forward to welcoming you back to our hotel in the near future.Best Regards,

10/10 優異

Tzu-Yuan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚
Front staff 於 2023年3月12日的回應
Dear Mr./Ms. Tzu-Yuan,We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.It is always a pleasure to know that you had a very enjoyable stay.Thank you very much for giving us the full score rating regarding your recent stay with us.We look forward to welcoming you back to our hotel in the near future.Best Regards,karaksa hotel premier Tokyo GinzaFront staff

8/10 不錯

So Kam

於 2023 年 2 月住了 2 晚
Front staff 於 2023年3月1日的回應
Dear Mr./Ms. So Kam,Thank you so much for choosing our hotel for your latest trip.It is always a pleasure to know that you had a very enjoyable stay.We hope to continue having your kind patronage and are waiting for the chance to greet you again as our guest.karaksa hotel premier Tokyo Ginza

10/10 優異

Linlin

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
My family got a great experience staying at karaksa Ginza. Perfect location, nice staff, free snack bar, bathroom is very good.
於 2023 年 1 月住了 3 晚
Front staff 於 2023年1月30日的回應
Dear Mr./Ms. Linlin Kung,Thank you for staying at karaksa hotel premier Tokyo Ginza.It is our pleasure to know that you feel satisfied with our survices.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo Ginza Front staff

10/10 優異

hon man

於 2023 年 1 月住了 3 晚
karaksa hotel premier Tokyo Ginza Front staff 於 2023年1月27日的回應
"Dear.Mr./Ms. hon manWarmest greetings from karaksa hotel premier Tokyo Ginza!It is always a pleasure to know that you had a very enjoyable stay.We hope we will have the opportunity of welcoming you back to our hotel in the future.

10/10 優異

Wing Shan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
員工服務熱情詳盡,有輕食甜點免費拿,整體都無可挑剔,唯一就是抽到底層面向公路的房間,晚上比較嘈隔音不太好
karaksa hotel premier Tokyo Ginza Front staff 於 2023年1月13日的回應
Dear Mr./Ms. Wing ShanThank you for staying at karaksa hotel premier Tokyo Ginza.It is always a pleasure to know that you had a very enjoyable stay.We are very sorry to know you had a bad experience with the noise.our sincerest regret and apology for the inconvenience.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.

10/10 優異

Joseph

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 2 晚
Front staff 於 2022年12月1日的回應
Dear Mr/Ms. Joseph,We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.It is always a pleasure to know that you had a very enjoyable stay.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff

10/10 優異

Siu Yuen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
房間整齊清潔,空間感夠,所有細節位都很貼心,連免費供應的小吃都非常好,員工態度親切,地點亦很好,就是酒店的入口比較隱瞞,比較難找,我們圍著酒店轉了一圈才找得到入口!
Front staff 於 2022年11月10日的回應
Dear Mr./Ms. Siu Yuen,We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza.Your encouraging comment is certainly really appreciated and has been passed on to our team to keep inspiring and motivating them to provide always the best support to our guests. We look forward to welcoming you to our hotel in the near future.Best Regards,karaksa hotel premier Tokyo GinzaFront staff

8/10 不錯

Yuen Shan

於 2022 年 10 月住了 1 晚
karaksa hotel premier Tokyo Ginza Front staff 於 2022年10月18日的回應
Dear Mr./ Ms.Yuen Shan ,Thank you for staying at karaksa hotel premier Tokyo Ginza and taking time to write a valuable review for us.Also, thank you for posting your review.We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future.karaksa hotel premier Tokyo GinzaFront staff

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 3 晚
からくさホテルプレミア東京銀座 フロントスタッフ 於 2022年7月18日的回應
お客様 この度はからくさホテルプレミア東京銀座へのクチコミをご投稿頂き、誠にありがとうございます。 当ホテルのサービスにご満足いただけ、私共も大変嬉しく思っております。 また東京へご旅行される機会がございましたら、当ホテルをご利用いただけますと幸いです。 お客様のまたのお越しを、スタッフ一同心よりお待ち申し上げております。 からくさホテルプレミア東京銀座 フロントスタッフ

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 7 月住了 2 晚
フロントスタッフ 於 2022年7月15日的回應
お客様 この度は東京へのご旅行に、からくさホテルプレミア東京銀座をご利用いただき、誠にありがとうございます。 ごゆっくりおくつろぎいただけたご様子で、スタッフ一同嬉しく思っております。 次回東京へお越しの際も、是非からくさホテルプレミア東京銀座にお越しくださいませ。 スタッフ一同心よりお待ちしております。 からくさホテルプレミア東京銀座 フロントスタッフ

8/10 不錯

yui

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 1 晚
フロントスタッフ 於 2021年1月4日的回應
yui様 この度は数あるホテルの中から、当ホテルをお選び頂き、誠にありがとうございます。 また、お忙しい中クチコミのご投稿を頂き誠にありがとうございます。 私共もお客様に当ホテルで快適にお過ごし頂けたことを、何より嬉しく思っております。 またのお客様のご来館をスタッフ一同心よりお待ちしております。 からくさホテルプレミア東京銀座 フロントスタッフ

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Perfect location, free lounge bar!
The free lounge bar at 2nd floor is brilliant! You can easily grab a cup of coffee, water, or cake during the day. The staff speaks good English. The location is excellent! Near by family mart, and a big pharmacy store which you can literally find everything there. Walking distant in 10 mins to subway. Highly recommend!
於 2020 年 1 月住了 5 晚
Front desk 於 2020年3月20日的回應
Dear our valued guest Warmest greetings from karaksa hotel premier Tokyo Ginza! Thank you for your nice reviews. We are very happy that you had a great time at our hotel. We are proud that our hotel location could bring you such a great satisfaction. We hope we have the chance to greet you again as our guest in the future. Have a wonderful day! karaksa hotel premier Tokyo Ginza Front staff

10/10 優異

Yvonne (HK)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
半年前剛開幕一個多月後已經住宿過一次,感覺不錯,再次帶家人一同入住,同一層兼同一個相連房間。上一次的住宿經驗,所以這次check-in時表明其中一天的日式早餐只需送一個間房,雖然西式早餐與日式早餐都有少許改變,但日式早餐還是吃不習慣。房間打掃依然很整潔,但還是和上次一樣,點亮房間的燈,就會看到很多塵埃在飛,而且並不少量,有點像下雪一樣,開了空氣清淨機也是一樣,難怪從札幌回到東京後就開始有點氣管過敏。Lobby員工很專業,很仔細介紹所有酒店與房間設施,亦非常有禮貌,check-out同樣快速有禮。若空氣中的塵埃可以再減少,下次到東京亦會繼續投宿。
於 2020 年 2 月住了 2 晚
Front desk 於 2020年3月5日的回應
尊敬的顧客 Yvonne 感謝您在眾多酒店中再次選擇karaksa hotel premier Tokyo Ginza,亦非常感謝您在百忙之中對酒店設施,早餐,服務等方面作出評價。 因爲客房灰塵給您此次的入住帶來些許遺憾,我們深表歉意。您所反饋的意見我們非常重視,我們會針對您提出的問題進一步改善客房管理。 我們全體工作人員也會盡最大的努力為每一位客人提供更好的服務和更舒適的住宿環境,並且誠摯期待再次為您服務。 karaksa hotel premier Tokyo Ginza 全體工作人員 Dear Mr./Ms. Yvonne Thank you for choosing karaksa hotel premier Tokyo Ginza and kindly giving us the high rating here. It is our pleasure to know that you feel satisfied with our facilities, breakfast and our lounge. We regret bringing your disappointment about duster. We would note and discuss to provide better service in the near future. We will continue to improve our service and become a more comfortable hotel in the future and hope we have the chance to greet you again soon. Best regards, karaksa hotel premier Tokyo Ginza All staff

10/10 優異

CHIN SHING

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
整體都很好!
酒店位置很好,離最近的新橋站只是數分鐘步程,附近一帶商店食店應有盡有十分方便。 酒店保持得很新很潔淨,大堂設在2樓,地方不算大,尚算舒適。酒店職員很有禮貌,辦理入住手續及退房手續都很快捷。房間十分寬敞舒適,潔淨明亮,衛浴分離十分好。早餐是送餐到房間進食,分別為西式及日式每天輪流轉換,雖然食品變化不大,但尚算好味道。 有兩位職員SUZUKI先生及NAGAI先生服務態度表現特別好,待客十分專業而且十分有禮貌。 酒店整體而言都很好!
於 2020 年 2 月住了 4 晚
karaksa hotel premier Tokyo Ginza 於 2020年2月27日的回應
Dear Mr/Ms. CHIN SHING, Warmest greetings from karaksa hotel premier Tokyo Ginza! We do not have enough words to thank you because of your very nice comments here, and in your kind email. You can not imagine how sincerely happy we are to read your compliments to our staff's service. We will make sure to share it not only with Nagai and Suzuki, but with our manager and the whole team. It was our pleasure to provide you with our best hospitality and we will continue finding ways to improve for the satisfaction of each guest. We are looking forward to welcoming you for your next holiday in Tokyo. Have a beautiful day. karaksa hotel premier Tokyo Ginza Front staff 尊敬的 CHIN SHING顧客 感謝您在眾多酒店中選擇了karaksa hotel premier Tokyo Ginza,亦非常感謝您在百忙之中對酒店設施,服務作出正面評價。 我們全體員工聽到您非常滿意酒店的地理位置和員工的服務, 我們都非常開心。客人的讚賞是我們進步的原動力! 非常感謝您對本酒店員工的贊譽。您的評價不僅僅是Nagai和Suzuki,對酒店全體員工都是莫大的激勵。 如果還有機會, 我們非常期待您的再次入住! karaksa hotel premier Tokyo Ginza 全體工作人員

10/10 優異

CHUN YUEH

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
值得再來住
服務人員很親切,房間設備很完善,床又大又舒服,有浴缸跟泡湯粉,房間裡還有咖啡機,早餐還是送到房間的日式定食,真的很讚~
於 2020 年 2 月住了 1 晚
前台工作人員 於 2020年2月22日的回應
尊敬的 CHUN YUEH 顧客 感謝您在眾多酒店中選擇了karaksa hotel premier Tokyo Ginza,亦非常感謝您在百忙之中對酒店設施,服務作出評價。 karaksa hotel premier Tokyo Ginza是為了可以讓遠道而來的客人可以得到充分的休息, 所以房間和床都會比較商務酒店大一點。另外, 我們每個房間都備有浴缸是希望觀光後回來的客人都可以泡浴放鬆身心, 第二天繼續在東京的遊玩。 再次感謝您對我們酒店的設施,早餐所做出的評價 我們全體工作人員會繼續盡最大的努力為顧客提供良好的服務及住宿環境,並誠摯的歡迎您再次入住本酒店。 karaksa hotel premier Tokyo Ginza 全體工作人員 Dear Mr./ Ms. YU SHAN HSU Thank you for staying at karaksa hotel premier Tokyo Ginza and taking time to write a valuable review for us. We always hope all the guests are able to take rest at our hotel after the long flight. That is why we designed the room and bed also a little bit bigger than other business hotels. All of our rooms are have bathtube since we hope our guests would relax after a day sightseeing. Thank you again for taking the time to share your experience. We keep improving the variety and quality of our breakfast and make our guests satisfied. We hope to welcome you again at any time. karaksa hotel premier Tokyo Ginza Front staff

10/10 優異

Yui Ling

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 2 晚
Front staff 於 2020年2月18日的回應
Dear Mr./ Ms. Yui Ling, Thank you for staying at karaksa hotel premier Tokyo Ginza. Your excellent score is our pride and big encouragement to our staffs. We hope we have the chance to greet you again as our guest in the future. Have a wonderful day! karaksa hotel premier Tokyo Ginza Front staff

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
So good!! Good breakfast, good location, good service! Will back next time!
於 2020 年 1 月住了 4 晚
Front desk 於 2020年1月23日的回應
Dear our valued guest, Thank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking time to review us. It is our pleasure to know that you had a comfortable time at our hotel and you liked the breakfast, location and service. We will continuously keep trying to work on satisfying our guests. Thank you again for giving us such a perfect review and we hope to serve you again someday in the future. Kindest regards, karaksa hotel premier Tokyo Ginza Front desk

10/10 優異

Pei Yi

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
整體來講很喜歡,不過新橋站沒有電梯帶行李及嬰兒車比較不方便。枕頭不好睡,早餐吃不習慣,不過女兒很喜歡2樓的早餐。飯店有提供免費暖暖包很貼心。
於 2019 年 12 月住了 1 晚
Front staff 於 2019年12月15日的回應
Dear Mr./Ms. Pei Yi Thank you for staying at karaksa hotel premier Tokyo Ginza and taking time to write a valuable review for us. There is actually an elevator in Shimbashi station nearby Shiodome exit, but it is a little far away from our hotel. We regret that our breakfast was not as you expected. Improving breakfast is always our mission. We keep improving the variety and the quality of our breakfast and try our best to make our guests satisfied. We are looking forward to welcoming you for your next holiday in Tokyo and hope we can show you our improvement. karaksa hotel premier Tokyo Ginza Front staff

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
太棒了!床非常大且舒適,衛浴空間與各種設備無與倫比! 遊東京的最佳住宿首選!
於 2019 年 12 月住了 2 晚
Front desk 於 2019年12月14日的回應
尊敬的顧客 謝謝您在眾多旅館中選擇了karaksa hotel premier Tokyo Ginza,也非常感謝您的評價。您的這篇評價對我們全體工作人員是莫大的鼓勵。 誠如您所說酒店客房備有戴森電吹風膠囊咖啡機,安卓handy電話等,務求可以以讓入住的客人能夠在觀光後得到充分休息及享受在東京的旅程。另外酒店地理位置佳,走路到銀座市區不到10分鐘,距離最近的新橋車站有四條線路可以搭乘(JR、地下鐵、都營地下鐵、海鷗線)。 作為新開業不久的酒店,我們也存在些不足之處,但是全體工作人員都將會盡最大的努力為每一位顧客提供更好的服務和更舒適的住宿環境,並且誠摯期待您的再次光臨。 karaksa hotel premier Tokyo Ginza 全體工作人員 Dear Valued guest, Thank you for staying at karaksa hotel premier Tokyo Ginza. It is always a pleasure to know that you had a very enjoyable stay. As you reviewed, our hotel has a good location where you can only walk some steps to downtown Ginza and there are four train lines which you can take from the nearest Shimbashi station. Also in all of our rooms we have dyson dryer and handy smart phone for our guests to make their Tokyo trip more convenicence and memorable. We have just opened this May as still new but we will try our best to be more better and hope we are able to serve you in the future and let you feel what we are improving. We are looking forward to welcoming you for your next holiday in Tokyo. Have a beautiful day. karaksa hotel premier Tokyo Ginza Front staff

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent. Staff is polite and helpful. Good location
於 2019 年 11 月住了 5 晚
Front desk 於 2019年12月7日的回應
Dear our valued guest, Thank you for staying at karaksa hotel premier Tokyo Ginza. It is always a pleasure to know that you had a very enjoyable stay. Thank you for your compliments to our staff. It is our pleasure to give you our best hospitality. We are looking forward to welcoming you for your next holiday in Tokyo. Have a beautiful day. karaksa hotel premier Tokyo Ginza Front staff

10/10 優異

PO-HSUN

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 4 晚
Front desk 於 2019年12月7日的回應
Dear Mr./Ms. PO-HSUN Thank you for staying at karaksa hotel premier Tokyo Ginza. It is always a pleasure to know that you had a very enjoyable stay, which we gather from the exellent score you kindly gave us here. We are waiting to serve you at your next stay to Tokyo. Have a nice day! karaksa hotel premier Tokyo Ginza Front staff

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 6 晚
Front staff 於 2019年12月2日的回應
Dear our valued guest Warmest greeting from karaksa hotel premier Tokyo Ginza! Thank you very much for kidly giving us the full rating here, it is sincerely appreciated. We are looking forward to welcoming you for your next holiday in Tokyo. Have a beautiful day. karaksa hotel premier Tokyo Ginza Front staff

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 1 晚
Front staff 於 2019年11月30日的回應
Dear our valued guest, Thank you for staying at karaksa hotel premier Tokyo Ginza at your recent trip. It is our pleasure to know that you feel totally satisfied with our service. We are so glad to receive your excellent score rating. It will be a big encouragement to us. We hope our hotel will always be first choice of accommodation in Tokyo. karaksa hotel premier Tokyo Ginza

10/10 優異

Yi-Ju

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
一切都很好
飯店位置非常方便,離新橋地鐵站5分鐘,離銀座大街大概3分鐘吧~櫃檯人員語言英文溝通流利,設備都很新,床跟房間相較於東京一般商旅大很多,浴缸也滿大的,一整天都可以在lobby取用招待的食物飲品,隔音也不錯,早餐每天早上送到門口這點真的很好,日式跟西式每天輪替,但基本都差不多。
於 2019 年 11 月住了 3 晚
Front desk 於 2019年12月2日的回應
尊敬的Yi ju顧客 您好。 謝謝您在眾多酒店中選擇了karaksa hotel premier Tokyo Ginza,也感謝您在百忙之中對酒店服務,設施等方面給予的正面評價。 非常開心可以達到您的入住期望。您對酒店的服務感到滿意, 是對我們全體員工最大的肯定和鼓舞。 誠如您所說我們的地理位置是客人選擇我們酒店的一個優先選項, 不管購物或前往所主要觀光地都很方便。 我們的前台客服都可以英文溝通, 還有會中文的員工亦長期在駐, 可以讓外國來的客人都可以免于語言障礙的困擾。 karaksa hotel premier Tokyo Ginza是在5月1日開張, 所以設備都是最近的, 另外為了可以該遠道而來的客人可以得到充分的休息, 所以床是特別做得比較寛。同時在房間享用早餐亦出於同樣原意, 可以休閒地在房間享用。 我們會繼續保持和提高服務, 期待不久的將來可以再次為您服務。 karaksa hotel premier Tokyo Ginza 全體工作人員 Dear Mr./ Ms. Yi ju, Warm greeting from karaksa hotel premier Tokyo Ginza! Thank you for choosing our hotel, and giving a positive feedback to our hotel services and facilities. We are very happy to have your satisfaction, and it is the biggest encouragement to all of us today. As you mentioned, convenient location is one of our hotel's strengths that a lot of guests have chosen us for shopping or access to main sightseeing spots. Besides, our bilingual staffs are always willing to help foreign guests away from troubles called the language barrier. We have just opened since May 1st, so our facilities is nearly in the best condition. Our authentic in-room breakfast is served in daily rotation menu which is being improved day by day. We will definitely continue to improve our service and look forward to welcoming you again. karaksa hotel premier Tokyo Ginza