Tonto Verde hotels in Phoenix

"Ran out of milk and took ages to fetch a refill. "

"This was not nice or worth the cost! The building inside looks 39 years ol. Cracked tiles and baseboard everywhere. Mold in bathroom ceiling. Dirty walls and doors. Just looked and felt very dingy. Worse hotel I have stayed in awhile. "

"Amazing"

"The staff was excellent. Wendell was especially helpful and courteous. The lakeside-view room was great. We will definitely return there. Only suggestion we would have is for you to provide complimentary coffee and tea in the lobby area for guests."

"If you just need a place to bathe and sleep, this will do. The whole facility is run down and appears to not have seen a coat of paint or good scrubbing for years. I didn’t visit the pool but from a quick glance, it appeared to be the most well-kept part of the hotel. The staff are pleasant and helpful. The lampshades in my room were ripped and torn. The mini fridge quit working on the 2nd or 3rd day and the staff asked if I had used the hairdryer as that would trip the fridge outlet. The hairdryer was falling apart. Enough said?"

"Check-in: Was disappointed that we didn’t receive an upgrade or at least a king bed during our 6-night stay. The front desk claimed that they didn’t have a king for the whole duration of our stay. I had asked for a king bed 2.5 months ahead of our stay. Why we chose the hotel was because it honored VIP status. Disappointing start to our stay. Room: A good size. Beds were not comfortable. They were too soft and had some sunken areas in the mattresses. They stock Keurig regular, decaf and teas with cream and sugar. Odd they don’t have wine glasses or opener in the room. Not a lot of channel selection…mostly basic and they are not smart TVs. Wished they used black out curtains instead of shutters for the windows…doesn’t block out night. Smart to have front door away from hallway. Staff: Front desk seemed transactional and not warm. Housekeeping was great and friendly. Bell hop is courteous and helpful. Pool staff were nice. Gaming table staff are nice. Pools: The pools and hot tub were not clean…debris and bugs. The west pools are much nicer than the east pools. Fitness center: Nice size…has most everything you’d want. Has a nice view being located on the top floor. Parking: Valet is great…you can call down and your car will be there when you get down there. There’s also plenty of free self park. Food: We enjoyed the convenience of the cafe and their turkey wrap and pastries are solid. The cantina restaurant was ok. It was nice to have restaurants at the hotel. "

"Clean room with lots of space. Great location "

"We chose this hotel to celebrate a 40th birthday. The property is beautiful with great golf course views, and the front desk was very accommodating when we arrived early. They helped place our rooms next to each other and even accommodated a surprise gift for our birthday guest, which we appreciated. The rooms are nice and the beds are comfortable, but we arrived to find the shower shampoo and conditioner bottles empty, which wasn’t a great first impression. On the second day a strong sewer-like smell developed in the room and got worse into the evening. Maintenance attempted a fix, but it didn’t help. Later that evening the fire alarm went off and guests ended up standing in the hallway in pajamas, but there was no follow-up or communication from staff afterward. By the third day the smell was overwhelming, and while the staff did move us to another room, the process wasn’t very smooth and there was no assistance offered with moving. We did enjoy renting a pool cabana—Jordan and Delani provided great service. However, our pizza lunch was undercooked and doughy. At checkout we received a small credit after asking, though we weren’t asked how our stay was, which was surprising for a hotel of this caliber. Overall, a beautiful property but several maintenance and service issues took away from the experience."

"Beautiful property in serene location. Staff and service are wonderful. Rooms are serene and the most comfortable bedding. Highly recommend a stay here"