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关于多伦多香格里拉的点评

5 out of 5
多伦多香格里拉
188 University Avenue, Toronto, ON

点评

9.4

绝佳

10 分 - 超赞。809 条好评，共有 1000 条点评" "
8 分 - 还可以。108 条好评，共有 1000 条点评" "
6 分 - 一般。46 条好评，共有 1000 条点评" "
4 分 - 很差。20 条好评，共有 1000 条点评" "
2 分 - 糟糕。17 条好评，共有 1000 条点评" "

9.8/10

清洁度

9.6/10

员工和服务

9.6/10

服务设施

9.6/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent!
Excellent. Nice room nice breakfast.
2019 年 5 月入住 5 晚
Ron Pellerine, General Manager 于 2019年06月10日 的回复
Dear valued guest, Thank you for your kind review of Shangri-La Hotel, Toronto! I am very happy to read that you enjoyed our guest rooms and breakfast provided in our bosk restaurant. We look forward to welcoming you back soon again. Kind regards, Ron Pellerine General Manager

2/10 糟糕

JP

商务旅客
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
After I checked in, I found out the lid of the toliet bowl was not fitted (as in the whold thing was unattached to the base). Since I came in quite late (around 10pm as I was on a work trip), I called the front desk and asked for a new room as I just wanted to get into bed straight away. Quickly enough I was offered a new room, and only when I went in I realised it was a dissability room, which of course I called the front desk and asked for a normal room. And only then the same staff, who handled my check in as well, told me my old room was ready for me to go back. I am VERY unhappy about this given 1) It is hard to beleive on a normal weekday the only room availble for me is a dissability room, which means it was all just a trick to get me out of the room and for the staff to fix it, 2) I DID NOT expect a 5-star hotel staff will trick its customer this way. Maybe the hotel management will think this is excellent work for a staff to handle its customer, but for a customer who paid for an expensive hotel room, the least he expected is being tricked by the staff
2019 年 5 月入住 1 晚
Ron Pellerine, General Manager 于 2019年06月5日 的回复
Dear JP, Thank you for taking the time to share your review with us! Kindly know that our Rooms Division Manager, Andrew has reached out to you directly to discuss your feedback in more details as well as have the opportunity to regain your loyalty. We do hope that this experience will not deter you from staying with us again in the future and we look forward to speaking with you soon. Kind regards, Ron Pellerine General Manager

10/10 超赞

Xiuming

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
舒适宁靜的住宿
唯一的遗憾是歺厅太少
2017 年 12 月入住 1 晚
Julian Darisse, Director of Operations 于 2018年01月4日 的回复
Dear Xiuming on, Thank you for your feedback. Kind regards, Julian Darisse

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店性价比很高，相较于市区的其它酒店，设施算是很新的，房间挺大，服务也非常不错，唯一不足的是房间的羽绒被偏硬一些，影响睡眠舒适感

10/10 超赞

ishtiaq

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service!
2024 年 5 月入住 1 晚
Kari Koskela 于 2024年05月21日 的回复
Dear Ishtiaq, Thank you for the great review of our hotel! We are thrilled that you enjoyed your stay and hope to see you again very soon. Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Ashley

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
So nice!
2024 年 5 月入住 3 晚
Kari Koskela 于 2024年05月21日 的回复
Dear Ashley, Thank you for your kind review of Shangri-La Toronto! We look forward to welcoming you back soon again.Best regards, Kari KoskelaGeneral Manager

10/10 超赞

tessa

满意：清洁度
Best
2024 年 5 月入住 3 晚
Kari Koskela 于 2024年05月13日 的回复
Dear Tessa, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

8/10 还可以

Jia

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Kari Koskela 于 2024年05月15日 的回复
Dear Jia, Thank you for your kind review of Shangri-La Toronto! We look forward to welcoming you back soon again. Kind regards,Kari Koskela General Manager

10/10 超赞

Sheena

A first class hotel.
2024 年 5 月入住 2 晚
Kari Koskela 于 2024年05月9日 的回复
Dear Sheena, Thank you for taking the time to rate your experience with us. We look forward to welcoming you back soon again. Best regards, Kari KoskelaGeneral Manager

10/10 超赞

Kamani

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff are very friendly. Clean room. We enjoyed our stay.
2024 年 5 月入住 2 晚
Kari Koskela 于 2024年05月7日 的回复
Dear Kamani, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Kaynan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing hotel - one of my favorite stays
2024 年 5 月入住 3 晚
Kari Koskela 于 2024年05月9日 的回复
Dear Kaynan, Thank you for taking the time to share your feedback with us. We are so happy to know you and your family enjoyed your recent experience with us!We hope to welcome you back to the hotel again soon. Best regards, Kari KoskelaGeneral Manager

10/10 超赞

Anton，Toronto

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent time spent. Room was clean, well lit, bathroom luxurious with hot water available, running faucets, and not dusty/filthy. Plethora of media/multimedia options available(Room Service, Mini Bar, Free Wifi, ability to Airplay/Cast media from your phone/device to the in room TV and local channels. Overwhelming amenities and facilities available for use. Staff very friendly and accommodating. Highly recommended and would definitely book another stay.
2024 年 5 月入住 1 晚
Kari Koskela 于 2024年05月6日 的回复
Dear Anton, Thank you for taking the time to post your review about your recent stay at the Shangri-La Toronto! I am delighted to hear that you had a wonderful experience. It was an absolute pleasure having you as our guests and we look forward to welcoming you back soon again. Best regards, Kari KoskelaGeneral Manager

10/10 超赞

Stephan

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent!
2024 年 4 月入住 7 晚
Kari Koskela 于 2024年05月2日 的回复
Dear Stephan, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Best regards,Kari KoskelaGeneral Manager

10/10 超赞

Jean

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel with highly comfortable rooms in the midst of town
2024 年 4 月入住 6 晚
Kari Koskela 于 2024年05月1日 的回复
Dear Jean, Thank you for the great review of our hotel! We are thrilled that you enjoyed your stay and hope to see you again very soon. Sincerely, Kari KoskelaGeneral Manager

10/10 超赞

Heather

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff-very accommodating.
2024 年 4 月入住 3 晚
Kari Koskela 于 2024年05月1日 的回复
Dear Heather, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral manager

10/10 超赞

Tsering

2024 年 4 月入住 1 晚
Kari Koskela 于 2024年05月21日 的回复
Dear Tsering, Thank you for your kind review of Shangri-La Toronto! We look forward to welcoming you back soon again. Warm regards,Kari KoskelaGeneral Manager

8/10 还可以

Eric

2024 年 4 月入住 1 晚
Kari Koskela 于 2024年05月21日 的回复
Dear Eric, Thank you for your kind review of Shangri-La Toronto! We look forward to welcoming you back soon again. Warm regards,Kari KoskelaGeneral Manager

10/10 超赞

Matthew

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All around lovely hotel, the restaurant food was ok considering the price, but everything else amazing.
2024 年 4 月入住 3 晚
Kari Koskela 于 2024年04月29日 的回复
Dear Matthew, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Best regards, Kari KoskelaGeneral Manager

10/10 超赞

Christina

满意：清洁度、员工和服务、服务设施、住宿条件和设施
From the moment I arrived, everyone was professional and went above and beyond to make my stay wonderful! The staff were knowledgeable and very helpful with my questions. The room was clean and bed and linens were high quad comfortable. I wish I could have stayed longer.
2024 年 4 月入住 1 晚
Kari Koskela 于 2024年04月25日 的回复
Dear Christina, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

8/10 还可以

Benjamin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel. 5 star pricing but wouldn't say it is 5 star service.
2024 年 4 月入住 1 晚
Kari Koskela 于 2024年04月22日 的回复
Dear Benjamin, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards,Kari KoskelaGeneral Manager

8/10 还可以

Sophie，Cambridge

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Lovely building. Staff on front desk not always very helpful and could be a bit sharp. Room was great however looking tired. Pool was closed for our stay, not ideal for 5* hotel.
2024 年 4 月入住 3 晚
Kari Koskela 于 2024年04月19日 的回复
Dear Sophie, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari Koskela General Manager

10/10 超赞

Maud

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing as usual
2024 年 4 月入住 2 晚
Kari Koskela 于 2024年04月15日 的回复
Dear Maud, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Kari Koskela 于 2024年04月15日 的回复
Dear Michael, Thank you for your kind review of Shangri-La Hotel, Toronto! We look forward to welcoming you back soon again. Kind regards, Kari KoskelaGeneral Manager

10/10 超赞

Catherine

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 1 晚
Kari Koskela 于 2024年04月29日 的回复
Dear Catherine, Thank you for your kind review of Shangri-La Toronto! We look forward to welcoming you back soon again. Kind regards, Kari KoskelaGeneral Manager

10/10 超赞

Lenka

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very pleased atmosphere
2024 年 4 月入住 2 晚
Kari Koskela 于 2024年04月8日 的回复
Dear Lenka, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Michelle

与家人及幼儿出行, 与家人出行
Service was excellent
2024 年 4 月入住 1 晚
Kari Koskela 于 2024年04月8日 的回复
Dear Michelle, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Marc

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very posh and refined property. The staff is particularly devoted to making sure your stay is an excellent one. I will definitely stay here again when we return to Toronto.
2024 年 3 月入住 3 晚
Kari Koskela 于 2024年04月4日 的回复
Dear Marc, Thank you for your excellent review of our hotel. We are thrilled that you had an exceptional stay with us. It is certainly our people that make the difference. We hope to welcome you back to the hotel again soon. Kind regards,Kari KoskelaGeneral Manager

10/10 超赞

Faye

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Kari Koskela 于 2024年04月3日 的回复
Dear Faye, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Alah

2024 年 3 月入住 1 晚
Kari Koskela 于 2024年04月22日 的回复
Dear Alah, Thank you for your kind review of Shangri-La Toronto!We look forward to welcoming you back soon again. Kind regards,Kari KoskelaGeneral Manager

10/10 超赞

richa

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Great location, great pool and spa! Had a wonderful weekend getaway with the family.
2024 年 1 月入住 1 晚
Kari Koskela 于 2024年04月1日 的回复
Dear Richa, Thank you for taking the time to post your review about your recent stay at the Shangri-La Toronto! I am delighted to hear that you and your family had a wonderful experience with us.We look forward to welcoming you back soon again. Kind regards,Kari KoskelaGeneral Manager

10/10 超赞

KIM WAI

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Great service. Clean room. Food & beverage was excellent.
2024 年 3 月入住 6 晚
Kari Koskela 于 2024年03月26日 的回复
Dear Kim Wai, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Francisco Javier Maya

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Increible
2024 年 3 月入住 3 晚
Kari Koskela 于 2024年03月18日 的回复
Dear Francisco, Thank you for your great review and we are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back to the hotel again soon. Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Jaspreet

2024 年 3 月入住 3 晚
Kari Koskela 于 2024年04月5日 的回复
Dear Jaspreet, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Matthew

满意：清洁度、服务设施、住宿条件和设施
Great hotel. Fantastic stay.
2024 年 3 月入住 1 晚
Kari Koskela 于 2024年03月18日 的回复
Dear Matthew, Thank you for your great review and we are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back to the hotel again soon. Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Jie

满意：清洁度、服务设施、住宿条件和设施
Good location
2024 年 3 月入住 3 晚
Kari Koskela 于 2024年03月14日 的回复
Dear Jie, Thank you for taking the time to share your rating and experience with us. We look forward to welcoming you back again soon. Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Richard

满意：清洁度、服务设施、住宿条件和设施
2024 年 3 月入住 3 晚
Kari Koskela 于 2024年04月1日 的回复
Dear Richard, Thank you for your kind review of Shangri-La Toronto! We look forward to welcoming you back soon again. Kind regards,Kari KoskelaGeneral Manager

10/10 超赞

Ethan，ST PHILIPS

满意：住宿条件和设施，清洁度
2024 年 2 月入住 3 晚
Kari Koskela 于 2024年03月5日 的回复
Dear Ethan, Thank you for your kind review of Shangri-La Toronto!We look forward to welcoming you back soon again. Warm regards,Kari KoskelaGeneral Manager

6/10 一般

Manjot

满意：住宿条件和设施
2024 年 2 月入住 1 晚
Kari Koskela 于 2024年02月28日 的回复
Dear Manjot, Thank you for taking the time to rate your experience with us. We look forward to welcoming you back soon again. Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Duvan

2024 年 2 月入住 1 晚
Kari Koskela 于 2024年03月21日 的回复
Dear Duvan, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

8/10 还可以

Chino

满意：清洁度、服务设施、住宿条件和设施
2024 年 2 月入住 2 晚
Kari Koskela 于 2024年03月21日 的回复
Dear Chino, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Nathan

满意：客房舒适度，清洁度
2024 年 2 月入住 2 晚
Kari Koskela 于 2024年02月22日 的回复
Dear Nathan, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

frederic

与配偶出行
满意：服务设施
Everything great will be back again.
2024 年 2 月入住 2 晚
Kari Koskela 于 2024年02月20日 的回复
Dear Frederic, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

jimin

满意：清洁度、服务设施、住宿条件和设施
2024 年 2 月入住 1 晚
Kari Koskela 于 2024年03月21日 的回复
Dear Jimin, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Kevin

2024 年 2 月入住 3 晚
Kari Koskela 于 2024年03月21日 的回复
Dear Kevin, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

8/10 还可以

Yoav

满意：客房舒适度，清洁度
Disappointed
Beautiful hotel, nice lobby and nice room -on the small side . . Scent in the lobby and room is overwhelming -hard to breathe and gives headaches!!! complained about it - they say they know but cannot do anything about it except open windows, if you’re Lucky to have one that opens in your room and freeze in Toronto’s winter weather . Lobby service super slow . . No coffee in the lobby in the AM 👎 No late check out 👎 Does not give you good value for the money
2024 年 2 月入住 1 晚
Kari Koskela 于 2024年02月20日 的回复
Dear Yoav, Thank you for taking the time to share your feedback and comments about your experience. We are reviewing your comments with our team to put immediate improvements into place. We appreciate and value your business and hope to welcome you back to Shangri-La Toronto again soon. Sincerely, Kari KoskelaGeneral Manager

10/10 超赞

Janice，Sarnia

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Best luxury property in Toronto! Outstanding service! Alex at the Front is beyond amazing! You will never want to stay anywhere else… THE VERY BEST!! ❤️
2024 年 2 月入住 2 晚
Kari Koskela 于 2024年02月20日 的回复
Dear Janice, Thank you for the great review of our hotel! We are thrilled that you enjoyed your stay and Alex will be thrilled to hear your praises. We hope to see you again very soon. Sincerely, Kari KoskelaGeneral Manager

10/10 超赞

Tyson

满意：清洁度、服务设施、住宿条件和设施
2024 年 2 月入住 1 晚
Kari Koskela 于 2024年03月21日 的回复
Dear Tyson, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Judy

与家人出行
满意：清洁度、服务设施、住宿条件和设施
great experience.
2024 年 2 月入住 1 晚
Kari Koskela 于 2024年02月14日 的回复
Dear Judy, Thank you for taking the time to share your feedback with us. We value your support to our business and are happy to hear you've enjoyed your experience with our team.We hope to welcome you back to the hotel again soon. Warm regards,Kari KoskelaGeneral Manager

10/10 超赞

Jeff

与家人及幼儿出行, 商务旅客
满意：清洁度、服务设施、住宿条件和设施
Overall great stay. Attentive service. Food was great. However did not receive any VIP benefits
2024 年 2 月入住 3 晚
Kari Koskela 于 2024年02月7日 的回复
Dear Jeff, Thank you for taking the time to rate your experience with us. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services. We look forward to welcoming you back soon again.Warm regards, Kari KoskelaGeneral Manager

10/10 超赞

Jing

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Comfy bed
2024 年 1 月入住 3 晚
Kari Koskela 于 2024年02月5日 的回复
Dear Jing, Thank you for taking the time to share your feedback with us. We are so happy to know you enjoyed your recent experience with us! It was our pleasure having you as our guests and we hope to welcome you back soon. Warm regards,Kari KoskelaGeneral Manager