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关于多伦多机场希尔顿大使套房酒店的点评

3.5 out of 5
多伦多机场希尔顿大使套房酒店
262 Carlingview Dr, Toronto, ON

点评

9.0

非常棒

10 分 - 超赞。1502 条好评,共有 2261 条点评" "
8 分 - 还可以。490 条好评,共有 2261 条点评" "
6 分 - 一般。135 条好评,共有 2261 条点评" "
4 分 - 很差。59 条好评,共有 2261 条点评" "
2 分 - 糟糕。75 条好评,共有 2261 条点评" "

9.4/10

清洁度

9.0/10

员工和服务

8.8/10

服务设施

9.4/10

住宿条件和设施

9.0/10

环保

点评

8/10 还可以

CHIEN

商务旅客
满意:客房舒适度,清洁度
2023 年 10 月入住 1 晚
Prathamesh Walzade 于 2023年10月27日 的回复
Dear Chien. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.Best regards Hotel Management

10/10 超赞

Su Mei

2023 年 8 月入住 1 晚
Samad S 于 2023年08月28日 的回复
Dear Su Mei,Thank you for your recent stay and 10 star rating. We are delighted you enjoyed your stay. Hopefully we do see you again soon. Best Wishes,

10/10 超赞

MING WEI

与家人出行
满意:客房舒适度,清洁度
2023 年 8 月入住 1 晚
Prathamesh Walzade 于 2023年08月12日 的回复
Dear Wei, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best RegardHotel Management

10/10 超赞

Yen wen

与家人出行
满意:客房舒适度,清洁度
服務人員非常體貼親切!
2023 年 7 月入住 1 晚
Zorica - General Manager 于 2023年08月1日 的回复
Dear Yen Wen,Thank you for choosing Embassy Suites by Hilton Toronto Airport. We are so delighted you enjoyed your stay. We hope to see you again in the near future.

10/10 超赞

MING WEI

与家人出行
满意:客房舒适度,清洁度
2023 年 7 月入住 1 晚

8/10 还可以

wen xin

商务旅客
满意:客房舒适度,清洁度
停车场收费28,感觉在机场过夜的住店客人应该不收费。又不是市中心。
2022 年 12 月入住 1 晚
Zorica 于 2022年12月16日 的回复
Dear Wen Xin,Thank you for staying with us and sharing your feedback. Parking charge is a standard practice in Toronto, in all areas.

8/10 还可以

真实旅客

满意:客房舒适度,清洁度
Recommend
房間與照片相符,乾淨又舒適,床很大,早餐很好吃,雖然附近沒有什麼景點,但是推薦給有需求的人
2022 年 9 月入住 1 晚
Deep Bhattacharjee 于 2022年09月5日 的回复
Dear guest,Thank you for taking a moment to share your experience. At Embassy Suites Toronto Airport we always strive to provide the best in terms of product and service to our valued guests. We are always looking for feedback to ensure that we can better meet your expectations in the future.

10/10 超赞

Wai Keung

与家人出行
满意:客房舒适度,清洁度
机场短停住宿好选择
由于乘夜机,所以在机场酒店住一晚。房间整洁空间大。很安静.听不到噪音。早餐很好,机场摆渡30分钟一班,颇方便。
2022 年 8 月入住 1 晚
Deep Bhattacharjee 于 2022年09月5日 的回复
Dear guest,Thank you for taking a moment to share your experience. At Embassy Suites Toronto Airport we always strive to provide the best in terms of product and service to our valued guests. We are always looking for feedback to ensure that we can better meet your expectations in the future.

10/10 超赞

Ching Huei,Taipei

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Grace surfaces
2022 年 6 月入住 1 晚
Deep Bhattacharjee 于 2022年07月24日 的回复
Dear guest, Thank you for taking a moment to share your experience. I am pleased that we exceeded your expectations. At Embassy Suites Toronto Airport we always strive to provide the best in terms of product and service to our valued guests. We are always looking for feedback to ensure that we can better meet your expectations in the future.

2/10 糟糕

Nick

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Windows and Window screens are very dusty, can’t be opened, no fresh air. service is lousy , I won’t stay in this hotel again
2020 年 6 月入住 14 晚
Asif 于 2020年06月23日 的回复
Please accept our apologies for your experience with the dusty windows. I'm not sure what were the service issues that you faced, it is always a good idea to ask for the manager if you have any complaints.

10/10 超赞

YI-Ting

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel
The service is very good. When we asked the front desk if it’s easier to get the taxi, hotel just checked our destination and said they they are pleased to take us there.
2019 年 10 月入住 2 晚
Tin Nguyen 于 2019年10月8日 的回复
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear that you enjoyed your stay. We look forward to welcoming you to the hotel soon.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
很乾淨 很舒服 非常好的環境。適合過境短暫停留
2019 年 9 月入住 1 晚
Tin Nguyen 于 2019年09月23日 的回复
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear that you enjoyed your stay. We look forward to welcoming you to the hotel soon.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
很舒服的住宿,服務人員很親切,延後退房也同意,但需付停車費$27
2019 年 9 月入住 2 晚
Tin Nguyen 于 2019年09月23日 的回复
Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear that you enjoyed your stay. We look forward to welcoming you to the hotel soon.

10/10 超赞

CONGWUN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 2 晚
Asif 于 2019年07月17日 的回复
We are thrilled to see that you enjoyed your stay with us. Thank you for the 10/10 ratings!

10/10 超赞

Nathan

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Staff is very friendly
2024 年 5 月入住 1 晚

10/10 超赞

Bayolet

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Como hotel de estancia está muy bien
2024 年 5 月入住 1 晚

10/10 超赞

Rodain

满意:住宿条件和设施,清洁度
Cleanliness. Professionalism. Scrumptious breakfast.
2024 年 5 月入住 1 晚

10/10 超赞

Lyndon

满意:住宿条件和设施,清洁度
Very clean and quiet. Great breakfast
2024 年 5 月入住 3 晚

10/10 超赞

Regina

团体旅客
满意:住宿条件和设施,服务设施
Great shuttle service
2024 年 5 月入住 1 晚

8/10 还可以

Jerline Karen

满意:住宿条件和设施,清洁度
2024 年 5 月入住 3 晚

10/10 超赞

Mark

满意:住宿条件和设施,清洁度
2024 年 5 月入住 1 晚

10/10 超赞

Aniliyah

满意:住宿条件和设施,清洁度
lovely
2024 年 5 月入住 1 晚
Prathamesh Walzade 于 2024年05月20日 的回复
Hello Aniliyah, Thank you for taking time out of your day to provide a review regarding your recent stay at the Embassy Suites.I am glad to see that you had an overall positive experience during your stay.We hope to see you again with us soon.Best Regards,Hotel Management

10/10 超赞

George

满意:住宿条件和设施,清洁度
2024 年 5 月入住 1 晚
Prathamesh Walzade 于 2024年05月20日 的回复
Hello George, Thank you for taking time out of your day to provide a review regarding your recent stay at the Embassy Suites.I am glad to see that you had an overall positive experience during your stay.We hope to see you again with us soon.Best Regards,Hotel Management

10/10 超赞

allison M

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Nice place to stay at for a quick overnight to get our next flight in the morning
2024 年 5 月入住 1 晚
Prathamesh Walzade 于 2024年05月18日 的回复
Dear Allison,Thank you for taking the time to share your feedback as we continue to provide exceptional service to our guests. Your feedback is invaluable and helps us keep our standards high. It is our hope that you will give us the opportunity to better serve you in the future. Best wishes, Management

10/10 超赞

Wendy

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
Good hotel service and great breakfast
2024 年 5 月入住 1 晚
Prathamesh Walzade 于 2024年05月17日 的回复
Hello Wendy,Thank you for taking time out of your day to provide a review regarding your recent stay at the Embassy Suites. I am glad to see that you had an overall positive experience during your stay.We hope to see you back again with us soon!Best Regards,Hotel Management

10/10 超赞

Loren Gene

满意:住宿条件和设施,清洁度
2024 年 5 月入住 1 晚
Prathamesh Walzade 于 2024年05月18日 的回复
Hello Loren,Thank you for taking time out of your day to provide a review regarding your recent stay at the Embassy Suites. I am glad to see that you had an overall positive experience during your stay We hope to see you again with us soon .Thanks!Hotel Management

8/10 还可以

Ashley

与家人及幼儿出行
满意:住宿条件和设施,服务设施
Easy check in and parking!
2024 年 5 月入住 2 晚
Leo 于 2024年05月15日 的回复
Hello Ashley,Thank you for providing us with a review from your recent stay at the Embassy Suites.We truly appreciate all feedback from our guests.I am glad to hear you had an easy, hassle free check in experience. Our front desk team are dedicated in assuring a smooth, informative check in process without taking too much time away from our guest.Thank you for your feed back and for choosing the Embassy Suites. We look forward to hosting you again in the near future.Sincerely,Hotel Management

10/10 超赞

Amanda

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Very short stay, but check-in was quick, room was very nice, and hotel is close to the airport, which they provided a regular shuttle service to.
2024 年 5 月入住 1 晚
Leo 于 2024年05月15日 的回复
Hello Amanda,Thank you for your kind review. I am glad to see you have enjoyed your stay and had an overall great experience. I am happy you were content with the condition of your suite and with the service of our shuttle bus.Your are correct. Our shuttle is a quick service and being close to the airport is very convenient.We truly appreciate your feedback as it is only through your comments that we are able to improve our service for the future.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future. Sincerely,Hotel Management

8/10 还可以

Leif

与家人及幼儿出行, 商务旅客
满意:住宿条件和设施,清洁度
Nice place. Good for a longer stay with their suites. Delicious breakfast. Helpful staff.
2024 年 5 月入住 4 晚
Leo 于 2024年05月14日 的回复
Hello Leif,Thank you for taking the time to share with us your thoughts from you recent stay at the Embassy Suites.I am glad to see you had an overall great experience.I am happy to see you were content with the size of your suite and with the many food options provided during our breakfast area.The kitchen team is always look for new and creative ways of improving our breakfast for all out guest. I hope you were able to try an omelet from our famous omelet station. We truly value your comments, as it is only by your thoughts and reviews that we are able to improve our service.Thank you for choosing the Embassy Suites. WE look forward to hosting you again in the near future.Sincerely,Hotel Management

10/10 超赞

Shelley

商务旅客
满意:清洁度、服务设施、住宿条件和设施
Hotel was clean, rooms were spacious. Breakfast in the morning was excellent, best I have had for buffet. Staff very friendly. I would highly recommended this hotel
2024 年 5 月入住 3 晚
Leo 于 2024年05月14日 的回复
Hello Shelley,Thank you for taking the time out of your day to share you kind reviews with us.I am happy to see you enjoyed your accommodations and that everything was to your liking.I am glad you were able to enjoy breakfast in our dining area. Our kitchen team is always looking for new and innovative ways to improve our morning breakfast and it pleases me to see that the variety provided left a positive mark with you.Thank you for your comments. Its is through your feedback that we are able to improve our service for all our guests. Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future.Sincerely,Hotel Management

8/10 还可以

Tolu

满意:住宿条件和设施,清洁度
Wifi speed could be better
2024 年 5 月入住 2 晚
Leo 于 2024年05月13日 的回复
Hello,Thank you for your feedback.I am glad to see you had an overall positive stay.I appreciate your feedback regarding the wifi speed. I will bring you comments to the attention of our maintenance team so they can investigate what could be interrupting our wifi speed.We truly appreciate your reviews as it is only through your feed back that we are able to improve our service.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future.Sincerely,Hotel Management

10/10 超赞

Todd

满意:住宿条件和设施,清洁度
2024 年 5 月入住 1 晚
Leo 于 2024年05月14日 的回复
Hello Todd,Thank you for taking the time to share you generous review with us.I am delighted to see you enjoyed your stay and that you had an overall positive experience.Please let us know what was the most memorable moment of your stay. Breakfast? Evening reception?We value your feed back as it is the only way we continue to grow and continue providing great service for all our guests.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future.Sincerely,Hotel Management

10/10 超赞

tomo

clean, comfortable suite. very friendly and polite staff.
2024 年 5 月入住 3 晚
Leo 于 2024年05月9日 的回复
Hello Tomo,Thank you for your generous review.I am glad to see you enjoyed your stay and that you had a positive, memorable interactions with our staff.Our team truly believes in going above and beyond to make sure our guest feel at home and have a comfortable, hassle free stay.I appreciate your comments, as it is only through your feedback that we are able to improve our hospitality.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future.Sincerely,Hotel Management

10/10 超赞

Greg

商务旅客
满意:清洁度、服务设施、住宿条件和设施
Very clean and friendly staff. Also the complementary breakfast in the morning was delicious with a great variety of fresh fruit and hot meals. Would definitely stay again.
2024 年 4 月入住 6 晚
Samad S 于 2024年05月7日 的回复
Dear Greg,Thank you for your feedback on your recent stay with us. We are delighted to hear that you enjoyed your stay and found the breakfast to be fresh and delicious. We can't wait to have you back with us again soon.Best Wishes,

10/10 超赞

Kelley

与配偶出行
满意:住宿条件和设施,清洁度
Quick check in. Friendly staff. Room was spacious and clean.
2024 年 5 月入住 1 晚
Prathamesh Walzade 于 2024年05月6日 的回复
Dear Kelley,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay and just around the corner. Call us if there is anything we can help you with.Best RegardsHotel Management

10/10 超赞

Chris

与家人出行
满意:清洁度、服务设施、住宿条件和设施
We were greated with a smile. All employees were very kind
2024 年 5 月入住 2 晚
Prathamesh Walzade 于 2024年05月6日 的回复
Dear Chris,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Best RegardsHotel Management

10/10 超赞

ifey,Houston

团体旅客
满意:清洁度、服务设施、住宿条件和设施
Very good rooms and quite close to the airport. Excellent option for an overnight stay if traveling out of Pearson airport
2024 年 5 月入住 1 晚
Prathamesh Walzade 于 2024年05月6日 的回复
Dear Ifey,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your experience with us and I’m looking forward to having you again as a guest in our hotel.Best RegardsHotel Management

10/10 超赞

Rob

满意:住宿条件和设施,清洁度
2024 年 5 月入住 1 晚
Leo 于 2024年05月6日 的回复
Hello Rob,Thank you for providing us with your generous feedback from your recent stay. We always value the reviews of our guest. I am glad to see you enjoyed your stay and that everything was to your liking, but I would appreciate if you could elaborate on your stay as your comments only help us improve our hospitality. Let us know what was the most memorable part of your stay. Was it your suite, morning breakfast at the restaurant, or our evening reception.We look forward to your reply.Thank you for choosing to stay with us at Embassy Suites and we look forward to hosting you in the near future.

8/10 还可以

ANTON

2024 年 5 月入住 1 晚
Prathamesh Walzade 于 2024年05月6日 的回复
Dear Anton,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Best Regards,Hotel Management

8/10 还可以

Cara

Great communication from the staff at check in and afterwards even though they had to manage through a fire alarm.
2024 年 5 月入住 1 晚
Prathamesh Walzade 于 2024年05月4日 的回复
Dear Cara, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best RegardsHotel Management

8/10 还可以

Elena

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Muy amables, habitación amplia y limpia. Muy agradable
2024 年 5 月入住 1 晚
Prathamesh Walzade 于 2024年05月4日 的回复
Dear Elena,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Hotel Management

8/10 还可以

Renee

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
This was our second stay. The rooms were terrific. I do feel front desk staff could be friendlier. I wrongly paid for our parking when it was already charged to the room. The staff at the front desk appeared annoyed with my error. In addition to strong non-verbal communication, I felt scolded when being told I shouldn’t have paid. On the second visit I had to run out to get our license plate number and although there was no one else in line for reception, staff appeared impatient with us. Yes, I inconvenienced them twice but felt weird that this made me feel so awkward. Restaurant staff were terrific.
2024 年 5 月入住 1 晚
Prathamesh Walzade 于 2024年05月4日 的回复
Dear Renee,Thank you for sharing your generous feedback with us We are disappointed to hear that you found our check in service to be un-friendly. This is not the standard we hold ourselves to.We will use your feedback to coach our team and ensure that same service is not repeated the next time. I hope this experience doesn't deter you from visiting us in near future. Best Regards,Hotel Management

8/10 还可以

Terri

满意:住宿条件和设施,清洁度
Close to the airport. Excellent shuttle serve and drivers friendliness.
2024 年 4 月入住 1 晚
Prathamesh Walzade 于 2024年05月4日 的回复
Hello Terri,Thank you for taking time out of your day to share your reviews from your recent stay at the Embassy Suites.We really appreciate your feedback and will share this with our shuttle team.We hope to see you soon again with us in the near futureThanks!Best RegardsHotel Management

8/10 还可以

Keiko

与家人出行
满意:清洁度
Breakfast is so nice.
2024 年 5 月入住 1 晚
Prathamesh Walzade 于 2024年05月4日 的回复
Dear Keiko, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are glad you did like our hot buffet breakfast. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Best RegardsHotel Management Take care!

10/10 超赞

Opriya

2024 年 4 月入住 1 晚
Prathamesh Walzade 于 2024年05月18日 的回复
Hello Opriya,Thank you for taking time out of your day to provide a review regarding your recent stay at the Embassy Suites. I am glad to see that you had an overall positive experience during your stay.We hope to see you back again soonBest RegardsHotel Management

8/10 还可以

Lori

满意:住宿条件和设施,清洁度
Very nice property, very noisy during hockey team with little kids. Should put other guest in different floors.
2024 年 4 月入住 1 晚
Prathamesh Walzade 于 2024年04月28日 的回复
Dear Lori, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We will surely take your review into consideration. Hoping to see you soon.Take care!Best Regards,Hotel Management

8/10 还可以

Michelle

商务旅客
满意:清洁度、服务设施、住宿条件和设施
The restaurant was amazing. Looks old from the outside but beautiful inside. Only down side is I could hear everything in my room from the hallways.
2024 年 4 月入住 1 晚
Prathamesh Walzade 于 2024年04月28日 的回复
Dear Michelle, Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Best Regards,Hotel Management

10/10 超赞

Terri

团体旅客
满意:服务设施
Overall very good! Hour hour food offerings very basic, mediocre. But appreciated. Breakfast is excellent! Really nice
2024 年 4 月入住 1 晚
Prathamesh Walzade 于 2024年04月25日 的回复
Dear Terri, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Best RegardsHotel Management

10/10 超赞

Alain

商务旅客
满意:清洁度、服务设施、住宿条件和设施
x
2024 年 4 月入住 4 晚
Prathamesh Walzade 于 2024年04月25日 的回复
Dear Alain, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 超赞

Yiwen

满意:清洁度
2024 年 4 月入住 1 晚
Prathamesh Walzade 于 2024年04月24日 的回复
Dear Yiwen, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Best Regards Hotel Management