6/10
This is our 2nd time staying in this building. Both times we found the reception/check in staff to be extremely unorganized and chaotic upon arrival. However this time our air conditioning unit stopped working and if you are in Toronto right now you know how WARM it is. I contacted the property through whatsapp and was told that the issue would be resolved by 9pm that night as the building was having maintenance done. Fair enough. Unfortunately that was not the case. They sent a maintenence person to check again the next day and he simply removed the filter, said it was jammed and he would inform the building. Nothing was resolved. We spent our 3 night stay in the heat and barely slept. On Monday, I decided to go up to the pool to try and cool off a little but the pool was also closed for the day. It was a disappointing stay. I wish we had just chosen a hotel nearby instead especially for the cost. Also, be prepared for 15+ minutes waittime just for an elevator when its busy time throughout the day!
Erika
2025 年 7 月入住 3 晚