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"We had a pleasant stay. Rio Serrano +spa hotel has provided a very luxurious experience during our stay. Staff are friendly and nice. "

"Thank you Morrena Team, Denise and her team have given us a very warmth hospitality during our stay. The room is clean and comfortable. They provide lunch box and dinner service which is very convenient for us to do a day of Torres de Paine without hunger. We checked in late at almost 11pm due to lago grey excursion and got the tier problem. Denise gave us informative details for solving our problems next day. We had a pleasant stay in Morrena. Highly recommended for those who want to experience Patagonia national park with a warmth welcome and effortless stay."

"We booked Grey III navigation from Refugio Grey back to Hotel Lago Grey. However, the ferry was cancelled without any notice. We need to purchase an expensive WiFi package in Refugio Grey in order to WhatsApp the hotel for the information. The sudden cancellation of the ferry without any early notice made so much trouble that we needed to rush back to Refugio Paine Grande for another ferry to Pudeto then caught the shuttle of hotel. From Refugio Grey to Paine Grande, it was a 11km hike! Such trouble made us eventually arrived the hotel at 9pm instead of originally ~3-4pm. We lost much time to enjoy in this expensive hotel. The front desk staff originally agreed to give us a 1hr late check out at 1200 on the next day. However, it seemed that staff themselves didn’t have good communication about this so another staff rang the phone of our room to ask us to check out before 1200. Anyway, this check out problem is soon resolved after explanation and we checked out at 1200. Furthermore, the WiFi inside the room was terribly weak. Also, the shower couldn’t offer a hot enough water (but the temperature now is ~15 degree Celsius at night). Even hot water inside campsites of Patagonia W Trek were much better than the one in this hotel. Also, this hotel costs high price per night. It’s unacceptable and unreasonable for so much trouble and inconvenience caused. This is the WORST hotel experience we have ever had. We highly NOT recommend this hotel in term of value."