Le Saint-Aubin "Would not recommend or stay again due to the terrible communication, clutter and the terrace.
🙂 The apartment is small but fine for two people and with good amenities, everything we needed. It was great to have a separate toilet and also a washing machine. It is in an historic building with good bones lovely French doors and windows. The terrace would be great but is in need of a makeover and tidy up.
Location was on the edge of the historic central area, good and authentic, with a young, vibey feel.
🙁 The communication prior to our stay was terrible. I tried to contact Cocoonr well in advance of our visit to France from Australia, and was happy to pay a little extra to allow us to arrive early or to discuss other solutions but I had no reply from them. Several days before our arrival to Toulouse, my daughter who lives in France and speaks French fluently rang our contact person Nathalie several times, Nathalie was was rude and unhelpful. After arriving by train we waited several hours in a cafe with all our heavy luggage. After arriving at the agreed time of 2pm (confirmed by email from Nathalie) she left us waiting an extra hour on the street, she was in the building all along. I would be hesitant to stay in this apartment again or similar especially through a second partner such as Cocoonr because they are so difficult to contact and as paying customers made us feel like we were a nusciance.
The terrace needs a makeover, there were even cigarette butts in a tray and on the grass, planters all with dead flowers and fake grass wasn't good.
The decor was not quite as I imagined in the photos, too many fake flowers and knick knacks, tacky cushions, and awful couch with a hole on the seat cushion. It could be made much nicer with a de-clutter and better styling."