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"Clean and quiet. Hot spring was also nuce to use it."

"The hotel is in excellent location to the train station and Hikone castle. On route there are plenty of good restaurants to have excellent meal."

"The hotel is extremely dirty, the rooms are not in a bad condition they were renovated, but the lobby and the hallways are horrible dirty, bad smells at every corner. The stuff was very mean and unfair, I travel with my 17 y old daughter and at this reservation I made some mistake and checked only one person, I offered to pay for her as well, but they treat me like I was trying to eat and stay "

"Close to the station so huge luggage is semi easy to cart to and from The staff were friendly, the town knew limited English so learning some Japanese is a must"

"Clean room, courteous staff, great location"

"clean good breakfast nearly seven eleven and Aeon"

"The staff are the only thing here worth anything. The hotel is located past a toll bridge making this place hard to get to and expensive for those using a car or taxi, the room we booked was supposed to be a non smoking room, we were then told that there was no non smoking room available for us so the staff switched us between 2 or 3 hotels doing their best to accomidate us, they rushed a clean for us and it was very touching, even after all was said and done when we made the decision not to stay the staff was more concerned with us than anything else even going as far as offering to drive us to wherever we were going to stay for the night. This we declined as we didnt have a solid plan in mind but that level of care and dedication i wasnt expecting from really anyone. So thank you guys for trying your best."

"The room was not what I expected from this chain of hotels. The room was larger than expected. Fortunately I had the non-smoking floor. I had another room room on the smoking floor and it was a pretty strong odor. Just be careful of what you're booking when making your reservations. It was also within walking distance from many restaurants and provided ample parking."

"My main memory will be about the dinner and breakfast. Both were phenomenal. A real experience. The only downsides were that the room felt a bit tired and the bathroom smelled of stagnant water and had some little bugs in the shower. The staff was super helpful and responsive. "