Well for starters the pull out bed wasn't habitable, we contacted the property management, as two of our guests had to sleep on the floor. Their response was it needed further maintenance and to call and email again, which we did, and no response. No apology, no offering to help fix it. The beginning of our trip, our reservation was blocked, so it took over 30 minutes to talk to someone to get it unblocked. They sent us the confirmation email on how to get in, yet when we got there no mention of the lockbox code, so we had to call a second time. The parking passes were nowhere to be found, so that was our third call to the property management. Fire extinguisher was from 1986, dishwasher and toaster didn't work, neither did the internet the first night. We will not be staying here again, or any vacasa for that matter. The fact that they just blew us off, and we paid a lot of money for this unit is unacceptable. We reached out to vrbo, who we booked it through, they apologized but told us that they couldn't do anything, as it was the property management company. They filed a complaint and told us they would reimburse us for another room. It was 6pm, we had already been on the phone with them for over an hour, 5 children in tow, and a snowstorm, it clearly wasn't an option to move anywhere. I said we could go get an air mattress, and their response was that they "might" be able to reimburse us. Will not be returning.