The hotel and services are very solid, but the hotel is too expensive for what it offers.
真實旅客
於 2023 年 10 月住了 1 晚
10/10 優異
Risto
商務旅客
2023年9月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Risto
於 2023 年 9 月住了 1 晚
2/10 很差
Kamran
2023年8月26日
不滿:整潔度、職員與服務、設施服務和住宿狀況
One of the worst novotel hotels i hv stayed in . Rooms r small , dated , furniture chipped and dirty, horrible breakfast with flies all over the food. Staff at the bar and breakfast are not helpful. The staff are more intrested in tips. At lunch the staff and extra meal which i said i didnt order he the started saying it would be big problem for him so i paid for 1 extra dish. As i thought it may hv been an honest mistake. When we went for a walk we saw a lot of con artists one telling us he works at our hotel and needed 20 dinar to feed his family and will pay me back. At the checkout the bell boy got us a taxi and he was on the phone while he got us a taxi and when the taxi arrived i told the bell boy and taxi guy to take me and my family to airport carthge and the taxi driver drove us around 5 min kept circling the area . Luckly i had google maps on and was tracking the route then he took a turn to a different motorway so i stop him . he pretended he didnt knew we were going to airport and said i thought you were going to carthage city then he started calling someone i m pretty sure it was the bell boy . I said take me back to the hotel or airport i had to tell him to follow the google maps route. On reaching the airport he quickly turned off the meter its was either 6 or 7 dinar i payed him 10 dinar . Be really carefull when staying at this hotel or in this area i will not recommend it to anyone
Kamran
於 2023 年 8 月住了 2 晚
10/10 優異
Virginie
親子同遊
2023年8月24日
讚好:整潔度、職員與服務和住宿狀況
Un personnel très accueillant, des chambres propres, une piscine sur le toit avec une vue incroyable. Tout pour plaire!
Virginie
2/10 很差
Muammar
家人同遊
2023年7月17日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Family Terrible experience at the Novotel Tunis
I booked for the first time at Novotel Tunisia and Paid £145 around 540 Tunisia dinner for one night sent an e mail To request a room suitable for a family of 2 adults and two children.
They emailed me back and confirmed that a suitable room is booked for us and will have a spare bed for the second child.
When we arrived at the room it was terrible experience when we found that the room was so small for the price I’ve paid.
The sofa bed was so small and filthy the maters was full of stains and the fridge was not working so we couldn’t cool down the water and drinks
Also the main bedding had a bad smell
I’ve meet some other guests at the hotel and they told me they were paying 100 Tunisian money a night.
I felt we were ripped off
So I spoke to the manager in the morning and he promised to speak to the general manager regarding a discount and a refund and will call me and e mail me the next day.
One week later today I am still waiting for his e mail.
This was my first and last time at the Novotel Tunis
I wouldn’t recommend it especially at that value there are plenty of other cheaper and better accommodation in Tunis
Muammar
於 2023 年 7 月住了 1 晚
10/10 優異
Dominique
家人同遊, 伴侶同遊
2023年7月3日
讚好:整潔度、職員與服務和住宿狀況
Excellent sûr tout les ponts. Le personnel très accueillant professionnel souriant et à l'écoute.
Dominique
於 2023 年 6 月住了 8 晚
8/10 不錯
patrick
商務旅客
2023年6月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
patrick
於 2023 年 6 月住了 2 晚
6/10 一般
Andrew
商務旅客
2022年12月15日
Not what you would normally expect from Novotel. Not a great start the taxi never arrived that was booked through Novotel from the airport. Never had an explanation or feedback why ? A few issues with the room, blocked sinks and shower wasn’t easy to use. A positive the buffet was great and the food lovely.