Twin Waters Spa

Location was good with easy walk to the valley night life

Beautiful apartments, great balconies, stayed in a level 9, 3 bed and each room had a balcony plus big living room had big balcony. 2 bedroom on level 7 was amazing for bbq and drinks on balcony if you had friends staying oj the trip or as a family or couple. group of friends as it had an enormous balcony across front and wrapping around side with decent city and river views, second one on level 3 had pretty big balcony and again had private Nice open plan designs, and building is quiet. Close to museum, library, science cenre, cultural centre, major bus line stop and train station less than five min walk away. Do not like the area late night, threatening begging, homeless people often sit along front enfrance on footpath, carpark is difficult in bigher cars/utes, Dont like how much staff harrass you at check out after calling reception. Don't like that their sister company morgan suites have a lunatic manager who got me banned from both while kicking us out 20 min post check in because our service dog barked to alert us to my daughters medical needs, and due to that they owe me over $500 but refused because our service dog was accredited while unknowingly to us- was pregnant so we had pups with us (cant leave service dog behind, but cant leave pups off mum). Whats worse is fleet lane cancelled a booking on midnight because of this experience and caused me to be almost without accommodation. Thankfully a much better hotel brand could accomodate me, but i paid max rate

Rating: 3/5 We recently stayed at Rydges Southbank and while the overall stay was great, our check-in experience left a lot to be desired. We arrived to a long line and only one staff member checking in guests. Opted for self check-in which was thankfully smooth. Unfortunately, the requested baby cot (confirmed months in advance) wasn’t in the room. When we followed up, Declan at reception dismissed it, claiming nothing was on the booking—even when we offered to show proof. He then hung up. After over 3 hours, multiple ignored calls, and no follow-up as promised, we were left with a tired 5-month-old well past bedtime and no safe sleep solution. We were even asked what we thought was a suitable solution, which felt like pressure to accept something unsafe. Eventually, after walking down to reception again, we were told a cot was on the way—finally delivered close to 9pm. No apologies, just attitude. That said, the rest of our stay was lovely. Huge thanks to Sandy in guest services who quickly brought extra towels and made the kids’ bath time a highlight. Would consider staying again, but the check-in and cot situation really needs attention.