I chose this hotel because they advertised a gym. There was no gym available and I asked for some compensation but they refused. Also if you cannot do stairs DO NOT choose this property especially since the stairs are uneven heights and the outside lighting nearly non-existent - very dangerous for most people unfamiliar with the property. If you fall, it will be onto stone steps. The most discouraging thing was when I expressed dissatisfaction and asked staff to address my concern, the answer was always the same - I have to call the manager and will call you on your room. I was never called and can only assume that once I walked away, staff considered the matter closed. I’m really considering disputing the charge for the room as the service was so poor and the facilities not as advertised. Another interesting fact is that no one ever apologized for the false advertising so I guess that’s how they do business. Go to Westin or somewhere more reliable IMO. P
Diana
於 2024 年 3 月住了 2 晚
8/10 不錯
Yarilis
伴侶同遊
2023年9月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice people beautiful stay . 5 min away from the center or shopping and plenty of restaurants
The staff are extremely attentive and friendly. The property is beautiful and well kept. Food at the restaurant is amazing!
Deborah
於 2022 年 9 月住了 4 晚
10/10 優異
Pollyanna (San Antonio)
伴侶同遊
2022年8月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was amazing and food was excellent
Pollyanna
於 2022 年 8 月住了 4 晚
10/10 優異
Alex
伴侶同遊
2022年8月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We felt pampered, with our every needs considered by the super helpful staff. The setting is stunning and the atmosphere is peaceful, while the center of Ubud is about a 15 minute walk away. The price for all of this is incredible reasonable. This hotel is a fantastic deal.