Ketut’s Place Dajane was a beautiful space with gorgeous gardens, spacious rooms. Unfortunately this particular Ketut’s location is a 25-minute walk away via an unlit winding road without sidewalks; the shuttle service only operates in the middle of the day, both later and earlier than I wanted to leave or come back; and getting cabs was difficult with both local drivers and Ketut’s asking quite high prices for a 5-minute drive. My worst experience with Ketut’s though, was on my last morning. After waking up predawn to see the sunset, I let the front desk person know that I would have breakfast upon my return instead of my usual 7AM time. This was obviously not communicated to the kitchen and upon my return the staff was a bit passive aggressive about the situation. They said they’d serve me then, at a time that was still within their breakfast timeframe. I ended up with a breakfast that sat out for three hours, uncovered, and exposed to the many insects and bacteria that breed in hot climates. I ignored the food that clearly sat around and waited for my smoothie bowl, which wasn’t sitting out with the rest of my meal. After eating half of it, I found ice cubes in it and realized that too had sat out and was served to me with added ice. Two days later I came down with food poisoning. Whether this place is the cause or not, I don’t know, but what I do know is that they need some serious training in customer service.
