6/10 一般
Darren，Byron Bay
2017 年 10 月 24 日
不满意：员工和服务、住宿条件和设施、客房舒适度
Beautiful gardens, but let down by details
Villa Tupai has beautiful gardens and lovely traditional timber buildings, but is let down by the staff and details.
The staff have a bad habit of lingering around when they are not needed and with a huge area of gardens and living areas, choosing to wait all day until you are in an area to come and clean around you, spoiling the peace and quiet. We spent the majority of the day out of the villa, but they would choose the hours that we were there to do their work.
The beds are getting old and saggy and the loos are getting old and stained (not pretty). A little bit of time and money spend on upkeep would go a long way. Two of the aircon units were not working while we were there, I can understand one, but two?
That said, the villa can be very peaceful (when the staff go away) and the gardens and pool are amazing.
Darren
2017 年 10 月入住 3 晚