Chino Uehara Castle Hotels

"Clean room, helpful staff excellent breakfast "

"The staff was very nice and helpful. I would stay there again."

"Close to highway and many good restaurants nearby"

"Generally alright. Our room wardrobe abit spoilt. The female staff at counter are all friendly. "

"食事も美味しく、温泉はちょうど良い湯加減で最高でした。スタッフの方々も親切でいい宿でした。"

"Really enjoyed our short stay and visiting this area. Walkable distance from the station and lake. A full Japanese-style breakfast was beautifully presented with some alternatives also on offer - fruit, eggs, bacon etc. We visited in May when the hotel and Suwa generally were very quiet so we were able to enjoy the hotel facilitie - the modern reception area and onsen. Good size room with twin beds. Go for one with a lake view if possible."

"Decent place but I would probably not stay here again. The mattress felt like a box spring and was very hard, the walls were stained and the wallpaper was ripping in some areas, the walls were thin so you can easily here rooms beside you talking, on top of the fridge and desk there was dust and it looked like that hadn’t been wiped down in a while and my rooms floor had a black spot stains. I don’t think it was worth the price and I would rather spend a little more next time to get a better...

"Room, staff and food are exceptional. "

"Average hotel with good staff but very overpriced for what it offers."

"Cabin is nice and clean, comes with well and full equipped kitchen. Easy check-in with email sent by 1500hrs sharp. As it is winter during our visit, many shops and restaurants weren’t open for business. So getting food from restaurants was almost impossible. But overall we had a good time chilling in the cabin, overlooking Lake Shirakaba. "

"コテージに泊まりましたが古いだけでなくすえたようなカビ臭いような匂いが最悪でした。 押入れの布団も臭くて古いし不潔。 掲載されている写真では、トイレ洗面などの水回りやユニットバスもリニューアルされているかのように見えますが、20年前位のかなり古いものでした。いくら夏休み期間とはいえ2泊朝食のみで16万（犬の宿泊は別）に見合うと思えません。ホスピタリティもゼロ。"

"Very easy process to self check in, room spotless, great free drinks options, excellent breakfast (would recommend getting double portion of 'toast', which is delivered to your door at specified time (you must choose order before 11pm). Great location next to lake front. Would def stay again 😎"