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"Very nice hotel with a great location!"

"Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations. Would recommend!"

"Nice place to be. Staff very nice and cordial. "

"This ryokan was one of the absolute highlights of our Japan trip. As a couple travelling with two young adult kids, it was the perfect place for all of us to slow down and recharge after Tokyo. The biggest highlight was the four private onsens — no reservations needed, yet there was always at least one (often even more) available. It made everything feel so relaxed and effortless. The ryokan itself is small, intimate, and incredibly well thought out, with beautiful attention to detail and high-quality touches like POLA amenities. If you want to experience a true traditional ryokan, this is it. There were hardly any foreigners, and the staff spoke very little English — but somehow we managed just fine, which made it feel even more authentic. The secluded setting adds to that peaceful, escape-from-it-all vibe. The food deserves a special mention — we stayed for two nights and every breakfast and dinner was completely different and absolutely exquisite. It really elevated the whole experience. We were initially concerned about having no bathroom in the room, but it turned out to be the best thing — it gave us more reason to keep going back to the onsen. Our kids loved it so much they’ve already made us promise to return on our next Japan trip. Highly recommend. ✨"

"Visited multiple hotels while in the area and would chose a different location. I am not a native of Japan and was visiting for a basketball game(which was amazing!)"

"This resort was significant to how amazing our snowboarding vacation turned out. Breakfast and dinner buffet was delicious! It’s true they don’t change items but there were so many choices that it really wasn’t necessary. We looked forward to breakfast and dinners there the entire 4 night stay. We had the junior suite which has the stone tub as our bath and it was a dream come true. Japanese style futons were so comfortable even after a long day of snowboarding. I didn’t mind that we had to set it up ourselves, it was a fun experience. The ONLY/main issue I had was that their public bath started off amazing until I noticed the insane amount of heavy black mildew/mold all over the walls and ceilings, it was like a horror movie and I couldn’t unsee it. Please please get that cleaned/disinfected, it is such a health hazard. I wish to come back and enjoy the facility again!! The saving grace was that we had our private tub as an option. The town is quaint so not much to do, so it was great that they had a game room with arcade games and ping pong table, our kids loved closing the night out there. The value we got for the experience was great and we want to return and do it all again! "

"Room is clean and looks new, and in great condition. Location is OK as you need to walk just a few minutes from the train station. Price is reasonable. "

"DO NOT STAY HERE! This hotel does not provide any cleaning service besides cleaning trash cans and giving you two bottles of water. They do not clean your bathroom or make your bed, let alone changing bedsheets. Even upon request, the management team did not provide the necessary service. Although the staff is friendly and welcoming, you can sense that the Chinese owners really do not care about the guests and just want to save money in every way possible. Horrible business!"

"Good"