Upolu Spa Hotel

"Room wasn't ready at check-in time. We arrived about an hour prior to check-in, they said they'd send housekeeping to the room immediately. We left to do some shopping and returned after our actual check-in time, and still had to wait another 30mins or so for the room to be ready. Room was reasonably clean but smelled damp and musty. No body wash in the shower, had to call housekeeping to send some up. Beds were comfortable. Had some issues with what was included in the room rate with Expedia and what the hotel had in their system. I paid a higher room rate to have one-way airport transfer included for 4 guests and a WST$50 hotel credit. There was no hotel credit, and when we checked out at 4.30am ready for our transfer I was informed they only had payment for one person's transfer in their booking system. I wasn't asked to pay again there and then, but I didn't receive the friendliest of farewells... "

"The gym was quite well equiped however there was really no place to do yoga or stretch, especially when busy. The room was well sized with a good layout. There are 2 pools - both very close to the dining/bar area - suggest during meal times that one pool is for children and 1 for adults. The manager - Nathan I believe - made a point to speak to his customers and certainly knew his staff well. A great choice to stay in when in Apia. "

"Staff are amazing and so lovely. Property is tidy and clean"

"Absolutely amazing stay. Everyone made our trip so enjoyable. Gavin the owner took time to speak with us and the staff they have are a reflection of his and his wife Lou’s commitment to providing an amazing experience. The location was like a piece of paradise. Food and drinks awesome. Can’t wait to come back again. "

"Male bar staff were very rude & very unfriendly, they had an attitude issue towards us, shouldn’t be working in this area of industry, I found them to be quite annoying "

"The room I believe was nice but the first room we were givens aircon wasn't working. The breakfast menu was very limited and the room service continuosly interrupt us early and more than necessary throughout the day. "

"Average selection of food. Broken air-conditioning unit in our room otherwise beautiful views. Unsure if if book there again "