Upper Hill Spa Hotel

"Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards). "

"Great service - friendly staff"

"The staff are awesome and so professional. They were all so attentive especially Catherine the bar manager on the 5th floor. She made my dining experience extra special by recommending several delicious choices from the menu. This was my second stay in three years and I would stay there again. My only criticism is the air conditioning in my room was weak (the blower output at a low CFM) and almost at room temperature. I experienced the same thing my first visit. Other than that it is a fine establishment with excellent food. They make you feel at home"

"Friendly staff, spacious room, good breakfast"

"Magnifique hôtel. Nous avons testé le service “ concierge”. Il a résolut nos problèmes de billets d avions en appelant plusieurs fois l Europe, sans frais pour nous. Nous avons demandé deux espresso en chambre, on nous à installé une machine Nespresso avec capsules à volonté. Le breakfast est TOP ! Le repas dans restaurant TOP ! Les employés ont le sourire. Le fitness est moderne avec Patrick le coach qui donne de super conseils. Service limousine pour l aéroport. Sauna, aman, piscine… literie top… rapport qualité/prix imbattable. Vous l avez compris, on vous le recommande fortement. "

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