This condo had great potential but we were very disappointed. The location was excellent - close to the town shuttle and only a 5 minute walk to the ski lifts. But it was NOT a ski in-ski out property as advertised. And the building was a little difficult to find because the name is Vail 21 - NOT Vail Pointe. Perhaps the biggest disappointment was the hot tub. There is a hot tub on the premises, but it has been out of order for some time, and the management could not provide an alternative. We use the hot tub every day in the winter, and it is almost required for apres ski purposes. We were not informed of this when we booked the condo, even though we discovered the hot tub has not been working for quite some time. When we called the management office we were informed that they could relocate us to another condo, but it was out of town at an unreasonable distance from the ski resort. They told us they are not responsible for the hot tub and they could not provide us with information about when it would be repaired. There were several other significant problems with the condo. There are TV's in 2 bedrooms, but we could not connect to cable TV service. One was repaired while we were there, but the other was not. Streaming services like Netflix were not available. And the TV in the living room is small and outdated. Several electrical outlets were out of order, and we had problems finding enough power outlets for our devices. There were 3 humidifiers - imperative for the mountains in winter - and none of them worked. They did replace 2 of them, but they were quite small and inefficient. We had to request light bulbs - several were burned out. And there was no light by the elevator at the end of a dark hallway. There was used soap in one bathroom, and only one tissue box for the condo (already opened and used). The condo has a nice layout with the loft upstairs - but the kitchen is tiny with room for only one person at a time. The entire condo is dated and in need of refurbishing. Several of the window blinds were broken, and there had been some kind of leak on the balcony - where there is now unsightly ice formations and an old trash can sitting in the middle to presumably collect the water. This condo has good potential, but it needs a lot of work. And the management company needs to take more responsibility for the problems.