Dear Seth,thank you for staying with us. We appreciate the prefect rating, Thank you!We hope to see you again soon.Sincerely,
6/10 一般
Christopher
2024年4月28日
讚好:職員與服務
We booked a “suite” so we could watch some TV without having to lie on the bed. There was no TV in the sitting area. Very odd room layout.
Christopher
於 2024 年 4 月住了 1 晚
Monika, Front Desk 於 2024年4月30日的回應
Dear Christopher,thank you for staying with us! We are so sorry that your experience did not match your expectations.We hope to welcome you back again. Sincerely,
10/10 優異
Naeem
2024年4月28日
讚好:整潔度、職員與服務和住宿狀況
Naeem
於 2024 年 4 月住了 1 晚
Monika, Front Desk 於 2024年4月30日的回應
Dear Naeem, thank you for staying with us and for the awesome rating!We hope to welcome you back again soon.Sincerely,
10/10 優異
Amanda
親子同遊
2024年4月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed in for 1 night it was nice, kids enjoyed the pool.
Amanda
於 2024 年 4 月住了 1 晚
Monika, Front Desk 於 2024年4月27日的回應
Hello Amanda,thank you for choosing to stay with us! And many Thanks for your perfect rating.We hope to welcome you back again soon!Sincerely,
8/10 不錯
Cathy (Viking)
家人同遊
2024年4月22日
讚好:整潔度、職員與服務和住宿狀況
Property was excellent and would stay there again for sure. Breakfast was perfect, all we needed. The only comment was that the power went out for about 9 hours. Not the hotel’s fault as the whole town was down. No backup power in facility so dark in room and got cool.
Cathy
於 2024 年 4 月住了 1 晚
Monika, Front Desk 於 2024年4月27日的回應
Hello Cathy, Thank you for staying with us.We appreciate the great rating and we will be sure to let our breakfast attendant know how much you liked our breakfast. We are sorry to hear that there was a power outage that the town and valley experienced while you stayed at our Hotel. Although they don't happen often for that long, we are looking into options for backup power. Thank you again for staying with us and being so understanding regarding the power outage. We hope to welcome you back again soon. Sincerely,
10/10 優異
Ken
2024年4月20日
讚好:整潔度、職員與服務和住宿狀況
Very fast and easy checkin
Ken
於 2024 年 4 月住了 1 晚
Monika, Front Desk 於 2024年4月22日的回應
Hello Ken,Thank you for staying with us! And Thank you for your awesome rating.We hope to have you back again soon.Sincerely,
10/10 優異
Harold
2024年4月19日
讚好:整潔度、職員與服務和住宿狀況
Great handicap room
Harold
於 2024 年 4 月住了 1 晚
Monika, Front Desk 於 2024年4月22日的回應
Hello Harold, thank you for staying with us! We appreciate the perfect rating.We hope to have you stay with us again soon.Sincerely,
10/10 優異
David (Edmonton)
2024年4月13日
David
於 2024 年 3 月住了 2 晚
Monika, Front Desk 於 2024年4月17日的回應
Hello David, thank you for staying with us and Thank you for your great rating!We hope to see you again soon.Sincerely,
8/10 不錯
Danielle
2024年4月9日
Danielle
於 2024 年 4 月住了 1 晚
Monika, Front Desk 於 2024年4月30日的回應
Hello Daniel, thank you for choosing to stay with us.And many thanks for your great rating.We hope you will be staying with us again soon.Sincerely,
8/10 不錯
Peter
2024年4月9日
讚好:整潔度、職員與服務和住宿狀況
Peter
於 2024 年 4 月住了 1 晚
Monika, Front Desk 於 2024年4月10日的回應
Hello Peter,thank you for staying with us and thank you for your great rating. We hope to host you again soon. Sincerely,
8/10 不錯
jackie
家人同遊
2024年4月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beds were comfortable!! Rooms very clean.!!! Staff pleasant and friendly. Just a couple of things that could use attention. We had to ask for things like towels in the pool. Refills on the breakfast area. To get the lights turned on in the hot tub. The pool was very cold. Had to advise that there was no heat. Was very happy with our stay. I will stay here again!!!
jackie
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年4月2日的回應
Hello Jackie, thank you for staying with us! And thank you for your great rating and review. We are sorry to hear some things needed more attention than given. We are normally known for our exceptional attention to detail, and we regret that we missed the mark.We looking forward to having you stay with us again!Sincerely,
10/10 優異
George (Hope)
2024年4月1日
讚好:整潔度、職員與服務和住宿狀況
Front doors not operating properly. Parking area is very dirty, making it difficult to move luggage. Front desk staff was excellent in welcoming us.
George
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年4月2日的回應
Hello George, thank you for staying with us! And Thank you for your great rating. We appreciate the feedback on the parking lot. We are getting it swept asap. We look forward to welcoming you back in the future. Sincerely,
8/10 不錯
Ryan
家人同遊
2024年3月31日
讚好:整潔度、職員與服務和住宿狀況
Kids loved the pool ! And the staff was friendly
Ryan
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年3月31日的回應
Hello Ryan, thank you for staying with us! And thank you for your great rating and review. We hope to see you again next time you're in Valemount. Sincerely,
8/10 不錯
Betty
2024年3月31日
Betty
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年4月22日的回應
Hello Betty, thank you for choosing to stay with us and for your great rating. We hope you will be back.Sincerely,
10/10 優異
Katherine
2024年3月30日
Katherine
於 2024 年 3 月住了 2 晚
Monika, Front Desk 於 2024年4月22日的回應
Hello Katherine, Thank you for staying with us and Thank you for your perfect rating! We hope to have you back again soon.Sincerely,
10/10 優異
Heather
2024年3月30日
Heather
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年4月19日的回應
Hello Heather, thank you for staying with us while overnighting in Valemount. We appreciate the awesome rating!We hope to see you again soon.Sincerely,
10/10 優異
Douglas
家人同遊
2024年3月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Room was very nice and spacious
Douglas
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年3月30日的回應
Hello Douglas, thank you for staying with us while overnighting in Valemount. Thank you for your great rating and review! We are happy to hear you liked our room.We hope to welcome you back again soon. Sincerely,
8/10 不錯
Meredith
2024年3月28日
Meredith
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年4月17日的回應
Hello Meredith, thank you for choosing us for your stay in Valemount. And Thank you for your great rating. We hope to see you again soon. Sincerely,
8/10 不錯
Helen (Sherwood Park)
伴侶同遊
2024年3月27日
讚好:設施服務
Very peasant staff
Helen
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年3月28日的回應
Hello Helen, thank you for your great rating and your kind words about our staff! We hope you will be staying with us again on your next trip to Valemount.Sincerely,
10/10 優異
Anne
家人同遊, 多人同遊
2024年3月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hidden gem! Such a lovely place to stop on a long drive.
Anne
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年3月25日的回應
Dear Anne,thank you for staying with us on your stopover in Valemount. And thank you for your awesome rating and lovely comment! We hope to you will be back again soon.Sincerely,
10/10 優異
Brett
2024年3月25日
讚好:整潔度、職員與服務和住宿狀況
Awesome waterslide.
Brett
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年3月28日的回應
Hello Brett,thank you for staying with us and thank you for your great rating!We hope to see you again soon.Sincerely,
10/10 優異
Chantel (Edmonton)
家人同遊
2024年3月24日
讚好:整潔度、職員與服務和住宿狀況
High attention given to cleanliness. Friendly staff.
Chantel
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年3月25日的回應
Dear Chantel, thank you for staying with us at the Comfort Inn & Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services.We hope to welcome you back soon.Sincerely,
6/10 一般
Garret
家人同遊, 寵物同遊
2024年3月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent staff
Garret
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年4月7日的回應
Hello Garret, thank you for staying with us on your recent trip to Valemount. We are delighted to know that you appreciate the service level of our teams. Sincerely,
10/10 優異
Jen
2024年3月23日
Jen
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年4月13日的回應
Hello Jen, thank you for staying with us!And Thank you for your great rating.We hope to see you again soon.Sincerely,
10/10 優異
Amandeep
家人同遊, 親子同遊
2024年3月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were very friendly and helpful. Would definitely stay again. Helped answer questions about local eateries.
Amandeep
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年3月24日的回應
Hello Amandeep, thank you for staying with us and for leaving such an awesome rating! We are delighted to hear our staff was helpful and are happy to help whenever we can. See you next time!Sincerely,
10/10 優異
Jaime
2024年3月22日
讚好:整潔度、職員與服務和住宿狀況
It was great
Jaime
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年3月22日的回應
Dear Jaime, thank you for choosing us as your stopover in Valemount. We appreciate the awesome rating and comment. Thank you!We hope to welcome you back soon!Sincerely,
10/10 優異
Peter
2024年3月18日
讚好:整潔度、職員與服務和住宿狀況
Peter
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年3月22日的回應
Dear Peter, thank you for staying with us! And thank you for the awesome rating.We hope to see you again on your next visit to Valemount.Sincerely,
10/10 優異
Charles
2024年3月10日
讚好:整潔度、職員與服務和住宿狀況
Good place to stayy
Charles
於 2024 年 3 月住了 1 晚
Monika, Front Desk 於 2024年3月13日的回應
Hello Charles, thank you for staying with us and thank you for the great rating! We are delighted to hear you enjoyed your stay.We hope to welcome you back again soon!Sincerely
8/10 不錯
Tim
2024年2月18日
讚好:整潔度、職員與服務和住宿狀況
Tim
於 2024 年 2 月住了 1 晚
Monika, Front Desk 於 2024年2月19日的回應
Dear Tim,Thank you for staying with us, and for your great rating! We hope to host you again soon.Sincerely,
10/10 優異
Belmiro
2024年2月15日
讚好:整潔度、職員與服務和住宿狀況
Belmiro
於 2024 年 2 月住了 1 晚
Monika, Front Desk 於 2024年2月19日的回應
Dear Belmiro, Thank you for your awesome rating!We hope to see you again soon.Sincerely,
10/10 優異
Kristin
2024年2月5日
讚好:整潔度、職員與服務和住宿狀況
Very quiet, clean and friendly staff!
Kristin
於 2024 年 2 月住了 2 晚
Monika, Front Desk 於 2024年2月6日的回應
Dear Kristin, We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We hope to welcome you back soon!
10/10 優異
Jen
伴侶同遊
2024年1月28日
讚好:職員與服務和住宿狀況
A comfortable stop to/from B.C. or Alberta. Staff are very friendly, great service at check in (Thank you Michael). Breakfast provided is decent.
Jen
於 2024 年 1 月住了 1 晚
Monika, Front Desk 於 2024年2月6日的回應
Dear Jen, Thank you for taking the time to fill out our online survey with such an awesome rating! I have shared the survey result with the team, and they join me in thanking you for the great score.We hope to welcome you back again soon!
8/10 不錯
Collin
商務旅客
2024年1月26日
讚好:整潔度、職員與服務和住宿狀況
The service was great but there was a strange, irregular banging above our 2nd floor that was frustrating to hear through the night. The room was clean.
Collin
於 2024 年 1 月住了 1 晚
Monika, Front Desk 於 2024年2月5日的回應
Hello Collin,Thank you for staying with us!We are happy to hear you liked our service and clean rooms. However, we are sorry for the noise inconvenience during your stay.We had made note of the room you stayed in and had issued a maintenance order. We are happy to say the issue has been fixed.Again, we are very sorry for the disruption during your stay and thank you for your kind understanding. We would love the opportunity to provide you with a more relaxing experience in the future.
8/10 不錯
DOUGLAS
2024年1月26日
讚好:整潔度、職員與服務和住宿狀況
Easy parking. Appreciated after a long day.
DOUGLAS
於 2024 年 1 月住了 1 晚
Monika, Front Desk 於 2024年2月6日的回應
Dear Douglas,Thank you for your great rating and for choosing us for your stay in Valemount. We hope to welcome you back again soon!
10/10 優異
Ellie
親子同遊
2024年1月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Only problem wa the pool was cold. Small kids couldt swim.
Ellie
於 2024 年 1 月住了 3 晚
Monika, Front Desk 於 2024年2月6日的回應
Dear Ellie, Thank you for choosing to stay with us and your wonderful rating. We are sorry to hear that the kids were not able to enjoy the pool due to its cold temperature. The issues has since been fixed. We hope you will stay with us again so the children get to actually enjoy the pool.
10/10 優異
Royce
2024年1月22日
讚好:職員與服務和住宿狀況
Royce
於 2024 年 1 月住了 3 晚
Monika, Front Desk 於 2024年2月6日的回應
Dear Royce, Thank you for staying with us while in Valemount, and thank you for your awesome rating. We look forward to hosting you again soon for another great experience!
6/10 一般
Braden
多人同遊
2024年1月22日
讚好:整潔度、設施服務和住宿狀況
Was there for 3 nights and they never made up our room once.
Braden
於 2024 年 1 月住了 3 晚
Monika, Front Desk 於 2024年2月8日的回應
Dear Braden,It was our pleasure hosting you on your recent visit to Valemount!Our sincere apologies, it seems that the cycle of our housekeeping service was not communicated to you clearly which resulted in failing your expectations. Our guests' satisfaction is always our priority. That's why guests are always welcome to decide how often their rooms will be cleaned. Don't hesitate to approach or let any of our friendly Front Desk team know about this request, and rest assured that we will notify our housekeeping team immediately. Again, our apologies for missing the opportunity of providing you with a top-notch stay. We are hoping that you will still give us another chance to restore your trust in our hotel and especially our service. Sincerely,
8/10 不錯
Lavonne
家人同遊
2024年1月21日
讚好:職員與服務、設施服務和住宿狀況
Great big hot tub what is nice. Cold eggs every morning their food (breakfast) needs work
Lavonne
於 2024 年 1 月住了 3 晚
Monika, Front Desk 於 2024年2月6日的回應
Dear Lavonne, Thank you for choosing to stay with us and thank you for your great review. We are sorry to hear that our breakfast did not meet your expectations We appreciate your feedback as it helps us to continuously improve. We hope to welcome you back again soon.
10/10 優異
Victoria
寵物同遊, 商務旅客
2024年1月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was lovely. Very clean and the night staff was so friendly.
Victoria
於 2024 年 1 月住了 1 晚
Monika, Front Desk 於 2024年1月14日的回應
Hello Victoria, thank you for choosing to stay with us! And thank you for your kind words. I will be sure to share them with the team. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Sincerely,
8/10 不錯
Todd
2024年1月7日
Todd
於 2024 年 1 月住了 3 晚
Monika, Front Desk 於 2024年1月11日的回應
Hello Todd, Thank you for staying with us and for your great rating. We hope to see you again soon!Sincerely,
10/10 優異
Janelle
親子同遊
2024年1月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay as a family. Spacious room, comfortable beds, pool with waterslide were enjoyed by all, as well as the ping pong table. Room was clean, everything worked well, staff were friendly and helpful.
Janelle
於 2023 年 12 月住了 1 晚
Frisian Chavez, FD 於 2024年1月9日的回應
Hi Janelle,Hello JanelleWe are delighted that your family had a great time while staying with us. We are really excited to see you again soon.
10/10 優異
Sharon L
2024年1月5日
Sharon L
於 2024 年 1 月住了 1 晚
Monika, Front Desk 於 2024年1月11日的回應
Hello Sharon, thank you for choosing to stay with us and for your wonderful rating. We hope to see you back soon!Sincerely,
10/10 優異
Rae Ann
伴侶同遊, 寵物同遊
2024年1月4日
讚好:整潔度、職員與服務和設施服務
Comfort Inn is accommodating for pets and conveniently located just off the highway. The staff were pleasant and our room was nice and clean. We've stayed here three times now and this will be our chosen spot for trips between the Okanagan and Edmonton.
Rae Ann
於 2023 年 12 月住了 1 晚
Frisian Chavez, FD 於 2024年1月9日的回應
Hi Rae Ann,We truly value your kind comments, which inspire us to keep giving you excellent service.
10/10 優異
Leon
2024年1月3日
Leon
於 2023 年 12 月住了 1 晚
Monika, Front Desk 於 2024年2月6日的回應
Dear Leon, Thank you very much for staying with us and for your awesome rating. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
10/10 優異
Margaret
伴侶同遊, 寵物同遊
2024年1月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We have stayed here many times and will do so in the future. Great service, amenities,etc.
Margaret
於 2024 年 1 月住了 1 晚
Monika Springer, Front Desk 於 2024年1月4日的回應
Dear Margaret, Thank you for choosing us for your stay in Valemount once again. And thank you for your great review. It is always a pleasure to hear from our regular guests. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
10/10 優異
Shelley
2024年1月1日
Shelley
於 2023 年 12 月住了 1 晚
Monika, Front Desk 於 2024年1月25日的回應
Dear Shelley,Thank you for picking us for your stay in Valemount! And many thanks for the awesome rating.We are looking forward to having you stay with us again!
10/10 優異
Lisa
家人同遊
2023年12月31日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent value. Exceptionally clean. Super helpful staff.
Lisa
於 2023 年 12 月住了 1 晚
Monika, Front Desk 於 2024年2月6日的回應
Dear Lisa, Thank you for taking the time to fill out our online survey with such positive feedback! We look forward to your next stay with us!
8/10 不錯
Rod
多人同遊
2023年12月31日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rod
於 2023 年 12 月住了 3 晚
Monika Springer, Front Desk 於 2024年1月3日的回應
Hello Rod, Thank you for staying with us and for your great rating. We hope to have you stay with us again!
2/10 很差
kody
2023年12月30日
kody
於 2023 年 12 月住了 3 晚
Monika Springer, Front Desk 於 2024年1月2日的回應
Dear Kody,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We would appreciate it if you could share more details via email to comfortinnvalemountfdm@gmail.com so that we can investigate how these issues came up and address them accordingly.We hope for an opportunity to properly host you in the future.Sincerely,
8/10 不錯
Arlene
家人同遊
2023年12月29日
讚好:整潔度、職員與服務和住宿狀況
Continental breakfast is fantastic. Hotel itself when busy is quite noisy. If possible, request rooms at the back instead of ones that face the front.