供应早餐、午餐和晚餐,海滩景观

关于内图诺海滩和Spa酒店的点评

4 out of 5
内图诺海滩和Spa酒店
Paseo Neptuno 2, Valencia, Valencia

点评

8.6

超赞

10 分 - 超赞。366 条好评,共有 798 条点评" "
8 分 - 还可以。336 条好评,共有 798 条点评" "
6 分 - 一般。72 条好评,共有 798 条点评" "
4 分 - 很差。16 条好评,共有 798 条点评" "
2 分 - 糟糕。8 条好评,共有 798 条点评" "

9.0/10

清洁度

8.6/10

员工和服务

8.6/10

服务设施

8.6/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

真实旅客

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 8 月入住 1 晚
Marina Corbacho (Assistant Manager) 于 2021年10月5日 的回复
Muchas gracias por su comentario!

10/10 超赞

shu ling

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful stay for going to the beach
New hotel, so clean and tidy. We choose the seaview room and the view is fantastic. The room is rather small and shower place only but not bathing tub. Anyway the toilet is clean. There is lots of restaurant nearby. Walking distance to the beach. Parking lot is just 2~3mins walking distance. Nice hotel if you want to stay in the beach.
Lobby
Lobby
Seaview roo,
seaview from the window
2020 年 1 月入住 1 晚
Hotel Neptuno 于 2020年02月13日 的回复
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are very happy that you have enjoyed your stay with us. Hopefully you can repeat your experience. Kind regards,

8/10 还可以

ka lun

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good view.
Very close to beach and nice restaurant.
2018 年 6 月入住 2 晚

10/10 超赞

Mui Tam,Hong Kong

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
房間面向海景,值得推薦
酒店環境美觀,交通方便,房間面向地中海,酒店服務人員服務周到,值得推薦,我們下次會再來!

4/10 很差

Yat Hei,Hong Kong

满意:客房舒适度,清洁度
不满意:员工和服务
The hotel is perfectly located, i.e. by the sea side. Thus, we spent extra and booked a room with the sea view (of course this comes with extra cost). When we arrived at the hotel, the staff told us that the rooms with sea view are fully occupied so that we could only stay at an ordinary room on the first night! At the beginning, the hotel did not compensate for our cost until we argued with them for a few times! Travellers, do bare in mind of this!

8/10 还可以

Shawn

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice
2024 年 5 月入住 1 晚
Hotel Neptuno Team 于 2024年05月21日 的回复
Dear Shawn,Thank you very much for your kind words and positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found your experience to be very nice. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations. We look forward to welcoming you back in the near future.Warm regards,

10/10 超赞

Denise

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Located right on the beach with a sea view. Good for long excursions along the beach walk with many restaurants and an interesting city. Enjoyed the shower and clean, modern room. Thankful for the quality of the balcony doors and thick drapery, as the loud EDM music from nearby bars lasted most of the night, except on Monday. You could still feel the beat all night though. Delicious breakfast selection with view of the sea. Wished that the rooftop dipping pool was warm, but the view was sweet. Helpful and friendly staff, we really enjoyed our stay at Neptuno!
2024 年 4 月入住 3 晚
Hotel Neptuno Team 于 2024年05月21日 的回复
Dear Denise,Thank you for taking the time to share your feedback regarding your recent stay at Neptuno Hotel. We are delighted to hear that you enjoyed our prime beachfront location, with its stunning sea view, and found our facilities conducive to a comfortable and enjoyable stay.Your compliments on our modern and clean rooms, as well as our delicious breakfast selection overlooking the sea, are greatly appreciated. We are pleased that you found our staff helpful and friendly, as providing exceptional service is our top priority.We apologize for any inconvenience caused by the noise from nearby bars and are grateful for your understanding. Your feedback regarding the rooftop dipping pool is duly noted, and we will strive to improve in this aspect.Once again, thank you for choosing Neptuno Hotel. We look forward to welcoming you back for another memorable stay in the future.Warm regards,

10/10 超赞

sarah

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location right on the beach. We had a junior suite with seaview and were able to wake up and watch the sunrise from bed! Room was very comfortable and the bathroom was spacious. Decent breakfast. We had lunch in the restaurant one afternoon and it was excellent value.
2024 年 4 月入住 2 晚
Hotel Neptuno Team 于 2024年04月23日 的回复
Dear Sarah,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our excellent location on the beach, as well as the stunning sea view from your junior suite. It is wonderful to know that you found the room comfortable, the bathroom spacious, and enjoyed our decent breakfast offerings. We are also pleased that you found value in our restaurant during your lunch visit. Your feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay.Warm regards,

6/10 一般

Tara Jean

与家人出行
满意:清洁度
Property was near beach for price very good. Fridge was hot and made drinks in fridge hot and I was told by front desk that this was normal. Breakfast place had flies everywhere. Lbgtq friendly location.
Marina Corbacho 于 2024年04月6日 的回复
Dear Tara Jean, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We will take into account the services mentioned in your comment. We hope to see you soon in a near future.Regards,

8/10 还可以

Kirsten

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Hotel Neptuno Team 于 2024年04月9日 的回复
Dear Kirsten,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.Warm regards,

8/10 还可以

Kenneth

满意:清洁度、员工和服务、住宿条件和设施
There is a nightclub on the pier, unfortunately kept me up till after 2 am
2024 年 3 月入住 1 晚
Hotel Neptuno Team 于 2024年03月25日 的回复
Dear Kenneth,Thank you for bringing your experience to our attention. We sincerely apologize for any inconvenience caused by the noise from the nightclub on the pier. Please be assured that while we strive to ensure our guests' comfort, the operations of establishments outside our direct control, such as the nightclub, are beyond our jurisdiction. However, we will certainly share your feedback with the relevant parties for their attention.Once again, we appreciate your understanding and hope to have the opportunity to provide you with a more peaceful stay in the future.Warm regards,

10/10 超赞

Nicole

2024 年 3 月入住 1 晚
Marina Corbacho 于 2024年04月6日 的回复
Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to know that we were able to match your holiday expectations. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Regards,

10/10 超赞

Jennifer

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel frente al mar completamente reformado con unas instalaciones fantásticas y una atención del personal impecable. Amplia oferta gastronómica alrededor. Restaurante del hotel, muy recomendable.
2024 年 3 月入住 1 晚
Equipo de Hotel Neptuno 于 2024年03月25日 的回复
Estimada Jenifer,Agradecemos sinceramente sus amables palabras respecto a su reciente estancia en nuestro hotel frente al mar. Nos complace enormemente saber que disfrutó de nuestras instalaciones renovadas y de la atención de nuestro personal. Nos esforzamos por ofrecer una experiencia memorable a todos nuestros huéspedes, y sus comentarios positivos nos alientan a seguir por este camino. Además, nos alegra que haya disfrutado de nuestra amplia oferta gastronómica, así como de la experiencia en nuestro restaurante. Esperamos darle la bienvenida nuevamente en un futuro próximo.Atentamente,

10/10 超赞

Carolina

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Hotel Neptuno Team 于 2024年02月27日 的回复
Dear Carolina,Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating memorable experiences for our guests is always our top priority. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,

8/10 还可以

Jimmy

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 4 晚
Hotel Neptuno Team 于 2024年02月27日 的回复
Dear Jimmy,Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating memorable experiences for our guests is always our top priority. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,

10/10 超赞

Yann

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Hotel Neptuno Team 于 2024年02月1日 的回复
Dear YannThank you very much for taking the time to share your feedback with us. We truly appreciate your kind words and are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our utmost priority, and we look forward to welcoming you back in the future.Best regards,

10/10 超赞

Maria

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Top
Hôtel au top.la plage est interminable et magnifique.je recommande
2024 年 1 月入住 3 晚
Hotel Neptuno Team 于 2024年01月30日 的回复
Chère Maria,Nous vous remercions sincèrement pour vos aimables paroles à propos de notre hôtel. Nous sommes ravis d'apprendre que vous avez apprécié la plage magnifique et sans fin. Votre recommandation est grandement appréciée. Nous espérons avoir l'honneur de vous accueillir à nouveau dans le futur.Cordialement,

8/10 还可以

Paolo

满意:清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Hotel Neptuno Team 于 2024年01月30日 的回复
Dear Paolo,We sincerely appreciate your valuable feedback about our hotel. Your opinion is of great importance to us, and we are pleased to learn that your experience was satisfactory. We are committed to continuing to provide the best possible service.Thank you once again for choosing our hotel, and we hope to have the honor of welcoming you back in the future.Kind regards,

10/10 超赞

Bernd

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Hotel Neptuno Team 于 2024年01月30日 的回复
Dear Bernd,We sincerely appreciate your valuable feedback about our hotel. Your opinion is of great importance to us, and we are pleased to learn that your experience was satisfactory. We are committed to continuing to provide the best possible service.Thank you once again for choosing our hotel, and we hope to have the honor of welcoming you back in the future.Kind regards,

8/10 还可以

MR F

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 4 晚
Hotel Neptuno Team 于 2024年01月30日 的回复
Dear MRF,We sincerely appreciate your valuable feedback about our hotel. Your opinion is of great importance to us, and we are pleased to learn that your experience was satisfactory. We are committed to continuing to provide the best possible service.Thank you once again for choosing our hotel, and we hope to have the honor of welcoming you back in the future.Kind regards,

6/10 一般

真实旅客

满意:员工和服务,清洁度
Great location and staff, but very noisy
Positives - The location is great for the beach with lots of fantastic restaurants, bars and cafes close by. Beach is beautiful as is the scenery. The reception staff were extremely helpful, providing milk for tea, bowls, and a free late checkout. Answered any questions we had. Only 1.5 mile walk/run to the beautiful park. A tram station is right outside going into the city centre and airport. All ideal. Negatives - It is extremely noisy being so close to a nightclub with music and people shouting outside until 4-5am each night we stayed (Thursday-Sunday). One night the hotel glass door was even smashed. The rooms are also very small. Way too much furniture (two arm chairs, desk and coffee table) which meant zero floor space to walk around. Finally, we went out for the day and got back at 4pm to find our room still had not been cleaned so it messed up our plans. No idea why it could take so long for such a small hotel. All in all, great staff, beautiful beach and views, but very overpriced for what it is. Bring your ear plugs!
2023 年 11 月入住 3 晚
Hotel Neptuno Team 于 2023年12月5日 的回复
Dear client,Thank you for taking the time to share your detailed feedback about your recent stay at our hotel. We sincerely appreciate your positive comments regarding our prime location, helpful reception staff, and the beautiful surroundings.We also acknowledge your concerns about the noise disturbances caused by the nearby nightclub. We understand the impact this had on your overall experience, and we sincerely apologize for any inconvenience. It's important to note that, as an independent business, we have limited control over neighboring establishments. Nevertheless, we are committed to addressing your concerns appropriately.Regarding the noise issue, we regret that we are unable to directly control the operations of the nightclub. However, we will take steps to share your feedback with the relevant authorities and communicate with the nightclub management to encourage more effective measures to address noise-related issues.We also appreciate your feedback regarding room cleanliness. We apologize for any inconvenience caused and assure you that we will work to improve communication on this matter.Your satisfaction is our top priority, and we value your insights as they guide us in providing a better experience for our guests. If there is anything else you would like to share or discuss, please feel free to contact us directly.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Best regards,

10/10 超赞

David

满意:清洁度、住宿条件和设施、客房舒适度
Our little break away
The hotel was easy to find and only a short walk away from the metro line. The hotel and our room itself were very clean and the staff behind reception were friendly and accommodating. We'd certainly stop again.
2023 年 11 月入住 2 晚
Hotel Neptuno Team 于 2023年11月28日 的回复
Dear David,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel easily accessible and enjoyed the cleanliness of both the hotel and your room. It's heartening to know that our reception staff provided friendly and accommodating service.We truly appreciate your kind words and look forward to welcoming you back on your next visit.Best regards,

6/10 一般

Joanna

2023 年 11 月入住 6 晚
Hotel Neptuno Team 于 2023年11月28日 的回复
Dear Joanna. Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 超赞

Carmen

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Für meinen Kurztrip super Hotel
Ich habe nix zu meckern. Preis-Leistung völlig okay. Die Damen an der Rezeption mega freundlich und hilfsbereit. Habe mich sehr gut aufgehoben gefühlt. Die Strandnähe ist top und auch sonst ist man mit den öffentlichen Nahverkehr schnell in der Innenstadt und fußläufig ist es mit einer Stunde auch völlig okay. Der Weg dorthin ist schon sehr sehenswert.
Morgenstunden
Einfach und gut
2023 年 11 月入住 1 晚
Hotel Neptuno Team 于 2023年11月21日 的回复
Sehr geehrte Carmen,vielen Dank für Ihre positive Bewertung und die freundlichen Worte! Es freut uns sehr zu hören, dass Sie mit unserem Service zufrieden waren und sich bei uns gut aufgehoben gefühlt haben. Wir legen großen Wert auf Freundlichkeit und Hilfsbereitschaft, daher ist es besonders erfreulich zu erfahren, dass Sie die Damen an der Rezeption als mega freundlich und hilfsbereit empfunden haben.Es ist schön zu hören, dass Ihnen die Strandnähe gefallen hat und Sie auch mit den öffentlichen Verkehrsmitteln schnell die Innenstadt erreichen konnten. Wir sind stets darum bemüht, unseren Gästen einen angenehmen Aufenthalt zu ermöglichen.Vielen Dank für Ihre positive Rückmeldung und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

10/10 超赞

Yselb

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is at a convenient location, everything is clean and the staff is quite friendly.
2023 年 8 月入住 3 晚
Hotel Neptuno Team 于 2023年11月13日 的回复
Dear Yselb.Thank you for your kind feedback! We're glad you found our location excellent. We strive to provide the best experience for our guests and we're delighted that our location met your expectations. We look forward to welcoming you back soon!

10/10 超赞

José M

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Para los que les gusta la playa
2023 年 10 月入住 2 晚
Equipo de Hotel Neptuno 于 2023年11月7日 的回复
Estimado José,Agradecemos sinceramente su valoración y comentarios sobre su reciente estancia en nuestro hotel. Nos complace saber que disfrutó de su tiempo en la playa y que pudo aprovechar al máximo esta hermosa ubicación.Su satisfacción es nuestra prioridad, y esperamos tener el placer de recibirlo/a nuevamente en un futuro próximo. Gracias nuevamente por su preferencia y confianza en nuestro hotel. Estamos a su disposición para brindarle el mejor servicio en todo momento.Atentamente,

10/10 超赞

Gergana

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 4 晚
Hotel Neptuno Team 于 2023年11月8日 的回复
Dear Gergana,We sincerely appreciate your feedback and your kind words about your experience at our hotel. We are delighted to know that you enjoyed your stay and that our service met your expectations.We are committed to providing our guests with an exceptional experience, and your positive comments inspire us to continue working hard to achieve that.We hope to have the honor of welcoming you again in the near future. We are at your disposal for any needs you may have on your next visit.Thank you once again for choosing our hotel and for sharing your feedback.Sincerely,

8/10 还可以

Louise

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel right on the beach and close to transport links into the city. Thought €18 was expensive for breakfast, so we ate out. But lots of restaurants nearby that were a cheaper alternative.
2023 年 10 月入住 3 晚
Hotel Neptuno Team 于 2023年11月7日 的回复
Dear Louise,Thank you for your kind feedback. We appreciate your positive comments about our hotel's convenient location right on the beach and its proximity to transportation options into the city. We apologize for any inconvenience regarding the breakfast price, and we understand your decision to dine elsewhere. We're glad to know that you found more affordable dining options at nearby restaurants. Your feedback is valuable, and we look forward to welcoming you back in the future.Best regards,

2/10 糟糕

Julien

与家人出行
满意:住宿条件和设施,清洁度
不满意:客房舒适度,员工和服务
Passez votre chemin !
Une expérience horrible ! 1- boîte de nuit extérieure juste en face vous empêchant de fermer l’œil avant 4h du matin 2- deux chambres séparées à deux étages différents pour une famille de 2 adultes et 3 enfants (consternant) 3- le service de chambre passe et refait la chambre alors même que vous n’avez pas fait le Check out, il était 9h30, nous étions partis à la pharmacie 4- le personnel du soir est très souriant et accueillant mais non conciliant 5- le personnel du matin est top ! Heureusement qu’il est là pour finir sur une touche positive 6- facturé 488€ pour une nuit et deux chambres soit le même tarif qu’un 5 étoiles à Finestrat/Benidorm
2023 年 10 月入住 1 晚
Equipo de Hotel Neptuno 于 2023年11月7日 的回复
Cher client,Nous vous remercions pour votre évaluation et pour avoir pris le temps de partager votre expérience avec nous. Nous sommes désolés d'apprendre que votre séjour n'a pas répondu à vos attentes.En ce qui concerne le point 1, nous comprenons à quel point le bruit de la boîte de nuit extérieure peut être gênant. Malheureusement, nous n'avons aucun contrôle sur les activités des entreprises extérieures, mais nous ferons de notre mieux pour vous offrir des options de chambre plus calmes lors de votre prochaine visite.Pour ce qui est du point 2, nous comprenons que la disposition des chambres n'était pas la plus adaptée pour votre famille. Nous regrettons que cela ait affecté votre confort pendant votre séjour.En ce qui concerne le point 3, nous regrettons la confusion concernant le service en chambre. Nous travaillons à améliorer la coordination entre notre personnel de nettoyage et les clients qui n'ont pas encore effectué le check-out.Nous apprécions vos compliments envers le personnel de l'hôtel aux points 4 et 5, et nous ferons de notre mieux pour offrir un service encore meilleur à l'avenir.En ce qui concerne le point 6, nous comprenons votre préoccupation concernant le prix. Nos tarifs sont en ligne avec le marché et l'emplacement de l'hôtel. Cependant, nous tiendrons compte de vos commentaires pour évaluer d'éventuels ajustements à l'avenir.Nous vous remercions de vos commentaires, car ils nous aident à nous améliorer continuellement et à offrir une expérience plus satisfaisante à nos clients. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir un séjour plus agréable à l'avenir.Cordialement,

8/10 还可以

Roelof

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 7 晚
Hotel Neptuno Team 于 2023年10月30日 的回复
Dear Roelof,Thank you for taking the time to share your feedback with us. We greatly appreciate it and are delighted to hear that you had a pleasant stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.Warm regards,

8/10 还可以

Ernst

与配偶出行
满意:清洁度、员工和服务、服务设施
Ok
2023 年 10 月入住 3 晚
Hotel Neptuno Team 于 2023年10月20日 的回复
Dear Ernst. Thank you for your valuable feedback. We appreciate your kind words and hope to welcome you back soon.

6/10 一般

Sabine

2023 年 10 月入住 4 晚
Hotel Neptuno Team 于 2023年11月2日 的回复
Dear Sabine. Thank you very much for your feedback and taking the time to leave a review. We appreciate your input. Could you kindly share the reason behind your average rating? Your insights will help us improve our services.

10/10 超赞

robert

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great beach hotel with nice restaurant
2023 年 10 月入住 2 晚
Hotel Neptuno Team 于 2023年10月20日 的回复
Dear Robert,Thank you for your kind words about our beach hotel and restaurant. We're delighted to hear that you enjoyed your stay. We hope to welcome you back soon!Kind regards,

10/10 超赞

Krystalle

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay
2023 年 10 月入住 2 晚
Hotel Neptuno Team 于 2023年10月10日 的回复
Estamos encantados de saber que disfrutó de su estancia y que la valoración fue inmejorable. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano. ¡Hasta pronto!

10/10 超赞

Diego

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ottimo hotel sul mare, ben pulito e ordinato collegato perfettamente con il centro, sosta taxi a pochi metri, sosta bus turistici a 200 MT, ristorante della struttura buono, personale accogliente e disponibile
2023 年 10 月入住 3 晚
Hotel Neptuno Team 于 2023年10月6日 的回复
Diego,Grazie mille per la tua recensione entusiastica! Siamo felici che tu abbia apprezzato la tua permanenza presso il nostro hotel. Speriamo di darti il benvenuto di nuovo in futuro. Grazie ancora!

10/10 超赞

Livio

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was very confortable, junior suite large and well equipped. Breackfast excellent and personnel as well. Very good stay, reccomended
2023 年 9 月入住 4 晚
Hotel Neptuno Team 于 2023年09月29日 的回复
Dear Livio,Thank you very much for your kind and positive feedback. We are delighted to hear that you found our hotel comfortable, the junior suite spacious and well-equipped, and the breakfast excellent. Our staff takes great pride in ensuring a pleasant stay for our guests. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.Kind regards,

8/10 还可以

Burkhard

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Das Neptuno ist ein stilvolles Hotel am Stadtstrand von Valencia mit direkter Anbindung zu Tram/Metro und damit zum Flughafen. Das Hotel wirkt gepflegt und sehr sauber mit allenfalls kleinen Mängeln (z.B. Einbindung von Steckdosen im Badezimmer in die Wandverkleidung). Viele Bars und Restaurants und der breite Stadtstrand direkt vor der Tür. Mit den Schallschutzfenstern lässt sich auch der - auch in der Nacht - erhebliche Lärmpegel wg. der Umgebungseinrichtungen wie Diskothek und deren Besucher etc. gut ertragen; schlafen mit gekipptem Fenster ist allerdings kaum möglich. Ich habe das Hotel über Jahre bei meinen Aufenthalten in Valencia immer mal wieder für 2-3 Tage genutzt und beabsichtige, dies auch weiterhin zu tun.
2023 年 9 月入住 2 晚
Hotel Neptuno Team 于 2023年09月19日 的回复
Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Sie das Neptuno Hotel als stilvolles und sauberes Hotel am Stadtstrand von Valencia schätzen. Wir schätzen Ihre Anmerkungen zur Einbindung von Steckdosen und zum Lärmpegel. Wir werden sicherstellen, diese Aspekte weiter zu verbessern. Es ist großartig zu wissen, dass Sie planen, unser Hotel auch in Zukunft für Ihre Aufenthalte in Valencia zu nutzen. Wir freuen uns darauf, Sie wieder bei uns begrüßen zu dürfen!

8/10 还可以

Man Ho Raymond

2023 年 9 月入住 1 晚
Hotel Neptuno Team 于 2023年09月7日 的回复
Dear guest,We sincerely thank you for your rating. Your feedback is highly valuable to us. Thank you for choosing our hotel and for taking the time to share your rating. We hope to welcome you again in the near future.Sincerely,

2/10 糟糕

Peter

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Equipo de Hotel Neptuno 于 2023年09月4日 的回复
Estimado Peter,Nos gustaría conocer más detalles sobre la baja valoración que nos ha otorgado. ¿Podría proporcionarnos información adicional sobre los aspectos que le llevaron a dar esa calificación baja? Su retroalimentación es muy importante para nosotros y nos ayudará a mejorar nuestros servicios.Quedamos a su disposición para cualquier comentario que desee compartir.Atentamente,

10/10 超赞

Dominique

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Super séjour
Etablissement correct, accueil souriant et agréable, cuisine du restaurant excellente, chambre spacieuse et confortable avec vue sur le bord de mer, je recommande cet hôtel
2023 年 8 月入住 1 晚
Hotel Neptuno Team 于 2023年08月14日 的回复
Chère Dominique,Nous vous remercions sincèrement pour vos aimables paroles. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre hôtel et que vous avez pu profiter de nos services, installations, et de notre cuisine de manière positive. Vos commentaires nous encouragent à continuer à travailler avec dévouement afin d'offrir des expériences mémorables à nos clients. Nous espérons avoir l'honneur de vous accueillir à nouveau dans un avenir proche.Merci de recommander notre hôtel !Cordialement,

10/10 超赞

Alexandra

满意:清洁度、员工和服务、住宿条件和设施
Superb location and great hotel
2023 年 8 月入住 2 晚
Hotel Neptuno Team 于 2023年08月14日 的回复
Dear Alexandra,We greatly appreciate your kind comment about our superb location and wonderful hotel. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again in the future. Thank you for your visit!Best regards,

10/10 超赞

Sandra

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo fue fabuloso. Sobre todo la ubicación. Las opciones para comer, las distancias. Fueron hermosas vacaciones de playa y cuidad
2023 年 8 月入住 8 晚
Equipo de Hotel Neptuno 于 2023年08月14日 的回复
Estimada Sandra,Agradecemos mucho su amable comentario. Nos complace saber que disfrutó de su estancia con nosotros y que nuestras instalaciones y ubicación cumplieron con sus expectativas. Esperamos tener el honor de recibirla nuevamente en un futuro cercano para ofrecerle otra experiencia excepcional.¡Gracias por su visita y sus amables palabras!Atentamente,

10/10 超赞

Thierry

2023 年 7 月入住 2 晚
Hotel Neptuno Team 于 2023年07月17日 的回复
Thank you very much for your outstanding rating. We are glad to have met your expectations. We look forward to having you with us again.

8/10 还可以

Ann

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Lovely hotel well situated beside the beach but unaware of night club beside hotel playing very loud music until 6am
2023 年 7 月入住 7 晚
Hotel Neptuno Team 于 2023年07月17日 的回复
Dear Ann. Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our beautiful hotel and its fantastic beachside location. We sincerely apologize for any inconvenience caused by the nearby night club's loud music. While we regret that the nightclub is beyond our direct control or responsibility as an independent business, we do value the comfort of our guests.We understand the importance of a peaceful environment, and we will take your concerns into account. We'll consider sharing your feedback with the appropriate authorities and communicate with the nightclub management to encourage them to address the noise-related issues more effectively.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future. Please feel free to reach out to us if there's anything else we can do to enhance your next stay. Thank you once again, and we look forward to hosting you soon!

10/10 超赞

Nicole

满意:清洁度、员工和服务、住宿条件和设施
Love it! Excellent room! Gracias
2023 年 6 月入住 7 晚
Hotel Neptuno Team 于 2023年06月30日 的回复
Thank you very much for your review, Nicole! We are glad to know that we've met your expectations and we hope to see you again very soon.

6/10 一般

armin

满意:员工和服务
不满意:住宿条件和设施
2023 年 6 月入住 2 晚
Hotel Neptuno Team 于 2023年06月27日 的回复
Thank you very much for your review, Armin! We are sorry if the experience in our hotel was not entirely satisfactory. We work hard to improve, and we try to offer the best service, so your opinion is very important for us. We hope you can give us a seceond chance in the future. Kind regards,

10/10 超赞

Sjoerd

2023 年 6 月入住 1 晚
Hotel Neptuno Team 于 2023年07月17日 的回复
Thank you very much for your outstanding review, Sjoerd! We are delighted to hear that everything was to your liking, and we hope to see you again very soon. Best regards."

8/10 还可以

Alexandra

满意:清洁度、员工和服务、住宿条件和设施
Ein nettes Hotel mit super Lage (direkt beim Strand). Zimmer echt okay von Größe und Ausstattung. Kostenlose Minibar! WLAN hat kaum funktioniert. Frühstück war okay, aber hätte definitiv eine bessere Auswahl sein können.
Hotel Neptuno Team 于 2023年06月19日 的回复
"We appreciate your comments about your stay at our hotel! We are glad to know that you enjoyed our excellent beachfront location and that the rooms met your expectations in terms of size and furnishings. However, we are sorry for the inconvenience you experienced with the Wi-Fi connection. We will take your comments into account to improve our services. We hope to have the opportunity to welcome you again in the future and provide you with an even more satisfying experience!"

8/10 还可以

BIBIANA

2023 年 6 月入住 1 晚
Hotel Neptuno Team 于 2023年06月19日 的回复
Nos gustaría expresar nuestro más sincero agradecimiento por su valoración de nuestro hotel. Nos alegra saber que hemos superado sus expectativas. Estamos comprometidos a proporcionar un servicio excepcional y una experiencia inolvidable a cada uno de nuestros huéspedes. Gracias por su apoyo y por elegirnos como su lugar de alojamiento. ¡Esperamos darle la bienvenida nuevamente en el futuro!

10/10 超赞

V

2023 年 6 月入住 2 晚
Hotel Neptuno Team 于 2023年06月19日 的回复
Nos gustaría expresar nuestro más sincero agradecimiento por su inmejorable valoración de nuestro hotel. Su amable palabras nos llenan de gratitud y nos alegra saber que hemos superado sus expectativas. Estamos comprometidos a proporcionar un servicio excepcional y una experiencia inolvidable a cada uno de nuestros huéspedes. Gracias por su apoyo y por elegirnos como su lugar de alojamiento. ¡Esperamos darle la bienvenida nuevamente en el futuro!