This hotel is lovely and breakfast is great. BUT whoever thinks it’s ok to smoke cigars every night on the 2nd floor needs kicking out and we deserve compensation. OUR ROOM AND WHOLE FLOOR STANK FOR THE SECOND NIGHT RUNNING! This is 2024 not 1924
We complained to reception, who went and asked the guests to stop, we complained again on check out but other than an embarrassed laugh, an apology and a promise that they would fine offenders in future, it wasn’t taken very seriously. This was really disappointing.
In addition to this, the gym equipment is out of order in the fitness room, a cable is tangled making it unusable. It’s a bit of an oversight not to sort this out.
I also noticed that the website mentions the bar, this didn’t seem to be open at all.