「This is a new hotel and there is still a lot for them to smooth over before they can live up to the 5 star rating.
We had issues daily and although the staff were very nice and polite, it did feel like most of our complaints were met with a smile, but then dismissed.
Guest relations did upgrade our room to the best suite for all our troubles, but unfortunately, even in that suite the pool was still too cold to use and the jets in the jacuzzi bath were not working. Despite raising this to the...
「This is a new hotel and there is still a lot for them to smooth over before they can live up to the 5 star rating.
We had issues daily and although the staff were very nice and polite, it did feel like most of our complaints were met with a smile, but then dismissed.
Guest relations did upgrade our room to the best suite for all our troubles, but unfortunately, even in that suite the pool was still too cold to use and the jets in the jacuzzi bath were not working. Despite raising this to the...
Natalija