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阿斯托雷卡皇宮酒店的評價

4 out of 5
阿斯托雷卡皇宮酒店
Calle Montealegre 149, Cerro Alegre, Valparaiso, Valparaiso

評價

8.6

優異

10 分評分,優異;46 則評價中有 24 則" "
8 分評分,不錯;46 則評價中有 13 則" "
6 分評分,一般;46 則評價中有 6 則" "
4 分評分,欠佳;46 則評價中有 1 則" "
2 分評分,很差;46 則評價中有 2 則" "

9.4/10 

整潔度

8.4/10 

職員與服務

9.0/10 

設施服務

8.6/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Ronald (Sarasota)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great old world gem. Amazing breakfast and staff couldn’t be more pleasant or accommodating. Front desk staff was truly above and beyond.

10/10 優異

Andres

讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a gem. The hotel is beautifully decorated, with incredible views of the city/mountains and the sea. Loved the indoor spa pool, breakfast, and the super warm, friendly staff always ready to help with a dinner recommendation, calling a cab, or with a story about a local sight. I'm an early riser and avid coffee drinker, and the amazing crew at Astoreca made sure to bring me coffee to my room, every morning. It was divine. Highly recommend. Can't wait to be back!
於 2022 年 5 月住了 2 晚

10/10 優異

JOSE

讚好:整潔度、職員與服務、設施服務和住宿狀況
Lindo
於 2022 年 3 月住了 2 晚

10/10 優異

真實旅客

於 2022 年 2 月住了 1 晚

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended
Great location, friendly staff, good beds, delicious breakfast, stylish decoration. Highly recommended.
於 2022 年 2 月住了 1 晚

10/10 優異

Sandra

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excelente atención Hermoso hotel
於 2022 年 2 月住了 2 晚

10/10 優異

Julio

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 2 晚

10/10 優異

raimundo

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Muy buena la estadia Muy cordial el Personal del hotel
於 2021 年 12 月住了 2 晚

8/10 不錯

Johan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 3 晚

2/10 很差

Christopher

多人同遊
不滿:職員與服務
Not Great for Price
Service was TERRIBLE! The front desk guy was sooooo rude. He would purposely make you wait at gate. Massage was not great. No head hole so my neck hurt more after.
於 2020 年 3 月住了 2 晚

8/10 不錯

Kristina

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Pricey but great location
Very well located and very clean.
於 2020 年 2 月住了 5 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
於 2020 年 2 月住了 1 晚

10/10 優異

Michael

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful hotel in a great city.
This is an amazing hotel. It is an historical landmark building that formerly was an art college. The staff was friendly and very helpful. The included breakfast was one of the best I have ever seen. The one downside was the lack of air conditioning, so the bedroom was rather warm at night. All together a great place to stay, located in the center of the historic part of a great city.
於 2020 年 2 月住了 2 晚

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
An unusual and attractive building in a good location in the tourist area. Comfortable and spacious room. Nice terrace. A bit overpriced compared to hotels we stayed in elsewhere.
於 2019 年 11 月住了 2 晚
Nathalie Martinez. 於 2019年11月20日的回應
Dear Guest, Thank you for your comment, we are glad that your had an amazing stay with us. We hope to see you back soon in another opportunity. Kind regards.

8/10 不錯

Mr Simon Peter (Guildford)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel, but.....
Had a very nice stay at this hotel in the heart of the old town (UNESCO World Heritage site). Nicely located for the restaurants (away from the flat port area). Nicely kept hotel. Only two things let this place down. 1) The quality of breakfast was no where near as good as other hotels in Chile which was strange considering the level this hotel is pitched at. 2). On our last night we hoped to have a couple of drinks on the large hotel balcony overlooking the port only to find the area had all been reserved for a corporate function. (they had most rooms that night so it squeezed the other 5 rooms out)
於 2018 年 12 月住了 3 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務和住宿狀況
Very happy with choice. Staff very frienly, excellent food great boffet breakfast. Excellent location. Unhappy with bed base jutting out with sharp edges creating risk of leg injury
於 2018 年 3 月住了 2 晚

10/10 優異

Catalina

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 1 晚

4/10 欠佳

Ignacio (Santiago, Chile)

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Beautiful hotel, bad customer service
Beautiful hotel, very well located, with excellent infraestructure. However the customer service was very bad, especially from the hotel manager. I was charged with an abusive exchange rate (dollar/peso) of $680/US$ vs the official $605/US$. When asked if it was possible then to pay in dollars, they didnt let me , arguing that if I was Chilean (local), it was not possible. In general also, the treat towards me was not pollite at all.
於 2018 年 1 月住了 1 晚

8/10 不錯

Alfonso

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

.alexander

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Situation parfaite de l’hôtel avec vue sur la baie. Un bon point pour la cuisine et le service.

8/10 不錯

Ezequiel

讚好:整潔度、職員與服務和住宿狀況
Agradable estadía
El hotel muy cómodo y una muy buena atención. Un tanto caro pero vale la pena el gasto. La ubicación del hotel es excelente pero si querés hacer playa es complicado

6/10 一般

Michael (US)

不滿:職員與服務
Good location
Staff fairly disinterested. Restaurant is very good, however. Needs some more TLC

2/10 很差

真實旅客

不滿:職員與服務
Bad Value Proposition and Poor Service
This hotel is no longer among the Relais Chateau offerings for good reason. Management claims to resolve problems that guests have pointed out repeatedly, but fails to do so. Among the reasons for our disappointing stay, were the hotel's failure to honor our reservation. We had booked two junior suites and instead received a room downgrade on one of the rooms to a "premium room" which was a far cry from the junior suite. No apology from the hotel was forthcoming, not to mention any sort of compensation for the inconvenience of having to split our family up on two different floors. Service was extremely poor in the restaurant, and haphazard at the front desk. Management has determined that price gouging for international travelers is acceptable by charging an exchange rate of the Chilean peso to the US dollar that is 25% higher than the market exchange rate. Breakfast is only served from 8:30 am to 10:30 am, so if you check out earlier, you do not get to have breakfast. Porters are only available beginning at 9:30 am to 10:00 am, resulting in guests having to handle their own luggage if they check out earlier. There is no air conditioning at the hotel, which is problematic on a sunny summer day and particularly on the 3rd floor where we were placed after our room reservation was downgraded. The wifi was very spotty and different passwords were required in different areas of the hotel. We will certainly never return to this hotel.

10/10 優異

Not Provided (Occidental, CA)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice place in Valparaiso
We had a very nice stay here. Our only complaint was the construction going on outside our room. Once that is done, I think it will be great. The front desk help (especially Eduardo) was great. Breakfast was delicious and plentiful. Room was spacious and clean, and the bedding was great. The recommendations we got for places to go for dinner were great. All in all, a very nice place to stay.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

Daniela (Rio de Janeiro)

讚好:整潔度和客房舒適度
City problems
In the beginning everything was awful! Unfortunately, the city is in the middle of a renovation and the hotel street is closed. I had to leave the car and ask for help inside the hotel. When I told them they need to inform Hotels.com about the terrible conditions of the area, they told me I should park my car in their garage and pay 12.000 chillean pesos!!!! On the other hand, the manager was very polite and tried to solve the problems. The hotel is interesting, but is not a "relais & chateau". The heated pool was cold, the ofurô was cold and dirty. Only the sauna was ok.

6/10 一般

Nassara (Santiago)

讚好:整潔度
不滿:職員與服務
Not a Relais & Chateau experience
The hotel does not live up to the price and expectations generated by their Relais & Chateau affiliation. First problem: we visited during the summer and the rooms, which have a lot of sun hitting them for a good part of the day, have no air conditioning whatsoever. Keeping the windows open might solve some (not all) of the heat problem, but then outside noise and light make it imposible to sleep. Worst of all, we chose this hotel specifically so we could have dinner with drinks at their restaurant Alegre (which is supposed to be a great experience) and not drive anywhere afterwards. We made reservations for the restaurant two months in advance. We confirmed them on the week of the trip. We reconfirmed them upon check-in, around noon. When it finally came the time for our dinner, at 9 pm, and we asked if we could go downstairs to the restaurant, we were informed that the restaurant was not open that night!!! And we were thus stranded on a buzy summer Saturday night at a tourist town to find a place to eat without any reservation. This was not at all the service we expected, and none of the several complaints we made to Relais & Chateau and the hotel management after we left were properly addressed. An invitation to go back and pay those horribly expensive prices to give them "another chance" does not configure a solution.

6/10 一般

真實旅客

不滿:客房舒適度
historical hotel and vicinity
Experience - Disappointing Room preparation - Excellent breakfast service - Bad bath commodities Not a hotel boutique experience, I expected more.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Boutique Hotel in the perfect Location!
Great Boutique Hotel in the perfect Location!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
One of the best Boutique Hotels in Valpo!
We had a very pleasant stay. Great location, well refurbished property, nice rooms, good staff and breakfast.

10/10 優異

booster (Birmingham uk)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
dont trust sat nav!
Took an age to find hotel though tiny roads up and down this lovely town. Only 3 parking spots in very tight area.

10/10 優異

Ormond (Sydney, Australia)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Really cool
An outstanding hotel in the coolest part of the magnificent city of Valparaiso. Everything understated but efficient. Our only slight grievance was with the manner in which breakfast was served - that is sometimes it was not buffet style and this just made the process seem a little "complicated". The building itself, formidable and the staff throughout the hotel, helpful and sophisticated. We loved it.

8/10 不錯

Rafael Gotelli (Santiago de Chile)

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Hotel muy bonito pero con mal serivico
Este Hotel Boutique debe ser el más bello de la Zona de Valparaiso. Esta muy decorado y tiene una piscina temperada y un jaccuzi increible. El desayuno tambíen es muy bueno asimismo la comida .. el tema es que el servicio deja mucho que desear.. solicite un té a la habitación se olvidaron la 1 vez y me llego despues de 30 minutos. otro factor le deje mi auto al botón y nadie me dijo que tenia un costo de 18.000 .. esto empaña lo que es un hotel con "buen"servicio".. mal ahi

8/10 不錯

真實旅客

讚好:職員與服務和住宿狀況

8/10 不錯

Belén Ripa (Stgo Chile)

讚好:整潔度、住宿狀況和客房舒適度
Bueno pero demasiado caro
Habitación bien. Ducha sin presión. Regular servicio de desayuno con camareros poco preparados.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
beautiful facility . Really loved it.
a little confusion checking out as where requested to pay higher rate than agreed on Expedia. Clerk corrected the error after showing our Expedia booking form.
front of hotel

10/10 優異

Sheila (Mexico)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very old, historical but beautifully refurbished.
Close to Plaza Sotomayor, the main plaza of Valparaiso by using the ascensor. Restaurant at the hotel was very good but only one suggestion - there should be an English translation on the menu. If we did not understand Spanish, we would have been completely lost. Staff were outstanding and very accommodating. Amenities were great and the room comfortable. Thoroughly enjoyed our stay.

10/10 優異

fyg (Santiago)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Bellos espacios interiores
Lo que más impresiona al entrar son los espacios: es un hotel de mucho mayor tamaño de lo esperado. Los espacios son amplios y luminosos, con la luz del sol de Valparaiso. El servicio es muy amable, La habitación es algo pequeña, pero muy bien diseñada. La comida en el restaurante es excelente, así como el desayuno. Mi única crítica es al mal estado del parque justo delante del hortel. Entiendo que es una responsabilidad del Municipio, pero el Hotel debería o influenciar a la municipalidad para que no sea un tierral o hacerse cargo por su cuenta.

6/10 一般

Alan (San Diego)

讚好:整潔度和職員與服務
不滿:住宿狀況
Great location, mediocre room
For the price, I had expected a five star experience, but it was far from that. The hotel is an old palace. It does not contain period furniture (except one unused room), but the decor is minimalist modern. It doesn't quite work. It seems unfinished and incomplete. The building did sport a spiffy new paint job so it looked terrific from the outside. The room was small. A glass panel above the door allowed light from the corridor to enter the room making sleep difficult. The facility does not have air conditioning. The breakfast was adequate, but not great. The people were wonderful, warm and friendly.

10/10 優異

Edmundo

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Muy Bueno
Todo excelente, solo mejor que hay una habitasin sobre caldera que pude molestar a alguien de sueño libiano, na da grave pero alguien pudiese tener alguna complicacion.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel in a special neiborhood of Valparaiso
Its a good hotel in a nice place with very good condition ( in general, clean, hot water, Preston of water, blanquette etc) If you go by car the street are very narrows is not easy drive a car there and the parking lot is a little bit far of the hotel.

10/10 優異

Carlos (Santiago)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excelente ubicacion
Hotel muy bien ubicado. El servicio de todo el personal de primera. El restaurant alegre de primera con todo lo que involucra. Un lujo poder tener algo asi al alcance de todos.

10/10 優異

Jorge (Santiago - Chile)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
De lujo
Excelente experiencia, el hotel y sus instalaciones muy buenas, armonia entre lo pasado y lo presente, la atención del personal sencillamente espectacular, la cocina requísima y la ubicación estupenda. ¡Grande Valpo.! Es absolutamente recomendable

6/10 一般

Rodrigo (Santiago)

讚好:整潔度、職員與服務和住宿狀況
Sobrevalorado:
Siempre intenté conocer este Hotel y siempre estaba completo y no entiendo bien por qué: -Habitaciones limpias, buena cama pero muy pequeñas (estuve en una superior). -Restaurant con p/p de unos 30mil totalmente fuera de su propia realidad. Restaurant con pésima vista a una plaza. -Desayuno bueno, pero nada del otro mundo, nada de abundante. -Piscina temperada que estaba fría, descuidada y nunca nadie bajo a reponer ni agua ni toallas. -El hotel no tiene onda, no tiene buenos espacios para descansar o divertirte en el contexto de que estás en cerro alegre (el bar no tiene nada de onda). Por menos valor en la zona encuentras hoteles mucho mejores como el Higueras.

10/10 優異

Duarte (London, UK)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic hotel, faultless experience
We only stayed 1 night in this recently opened 5* boutique hotel, but left wishing we had stayed 2 or 3. Even though I later found out that the hotel had only been running for a few months, our whole experience was faultless. Check-in was quick and offered us an upgrade (after we requested). The staff was extremely friendly and interested in interacting with guests. Rooms (and the hotel throughout) were extremely well decorated. The Spa was the cherry on top of the cake after a long day walking on the hilly streets of Valparaiso. Breakfast was amazing.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Estupenda , la atención. El desayuno espectacular.
Lo recomiendo de todas maneras. Yo volvería. Muy bueno el desayuno. Todo de óptima calidad .gran preocupación de detalles .