Staff was not available during hours listed on website. Additional visitor tax fees not listed that required cash payment i was not aware of caused me additional fees to pull from ATM. Staff spoke no English which made it difficult to have clear understanding of what they were asking or communicating.
THEA
2025 年 7 月入住 1 晚
10/10 超赞
Teresa
与家人出行
2025 年 7 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
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Teresa
2025 年 7 月入住 7 晚
4/10 很差
Madeline
与家人出行
2025 年 7 月 13 日
不满意:员工和服务、服务设施、住宿条件和设施
So this booking was probably my worst choice of my trip. The only thing I could say was good, was the location near Rialto Bridge. First, we were told check in was 7 am-4 pm. So we had our plane arrive early and got there around 8:30 am hoping to sleep, and we couldn’t get our room until 12 pm. Check in time should have stated 12 pm- 4 pm. Next thing, the staff barely spoke English (which I completely understand and is okay that they don’t considering we are in English) but we were told staff does but it was extremely hard to communicate if they were even at the desk, which was rare. I was also told they were able to book a water taxi to the airport for us on the booking and private message, but the staff is never there and just looked confused when we asked. The place is older and there were water stains on the walls from the AC? And cracks all in the ceiling and the hairdryer was broken and our sink clogged up constantly. It was fine for the one night we were here, but I wouldn’t recommend it to others. We did pick it because it was one of the cheaper ones I could find, but I know now why, so I would have chose something else.
Madeline
2025 年 7 月入住 1 晚
8/10 还可以
Christine
与家人及幼儿出行, 与家人出行
2025 年 6 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The terrace to the plaza was nice. Our room was big for our family
Christine
2025 年 6 月入住 1 晚
8/10 还可以
Judith
与家人出行
2025 年 6 月 25 日
满意:清洁度
Hôtel très propre! Les matelas pour les enfants étaient très usés.
Judith
2025 年 6 月入住 2 晚
2/10 糟糕
NILESH
与家人及幼儿出行, 与家人出行
2025 年 6 月 21 日
不满意:清洁度、服务设施、住宿条件和设施
The Italian lady at the front desk does not know any English. When we were asking her normal check in questions, she calls us stupid in spanish. She called us dumb, annoying, and a few other bad words while projecting to smile.
For the 7 people of our group waiting to finish check in, she said why are they "soliciting".
Terrible place. OK rooms. Nothing special. Very far from where the boat drops you.
NILESH
2025 年 6 月入住 2 晚
10/10 超赞
Surayo
与配偶出行
2025 年 6 月 5 日
满意:员工和服务、服务设施、住宿条件和设施
Very good area, we loved staying there, front desk lady was very nice, explaoeverything, detailed map cleaning lady Luba was very nice.
The only thing is if you have back or joint problem is hard to climb on those stairs- no elevator.
Surayo
2025 年 6 月入住 3 晚
10/10 超赞
Nadia
团体旅客
2025 年 6 月 3 日
满意:清洁度、服务设施、住宿条件和设施
I can’t wait to stay here again. Easy check in process.
Nadia
2025 年 6 月入住 1 晚
6/10 一般
Surdip
与家人出行
2025 年 5 月 25 日
满意:住宿条件和设施,清洁度
Great location, walking distance to St Marks square and rialto bridge and other main sights.
The staff were friendly and helpful.
Only complaint was that our room was next to reception desk and faced the piazza so was noisy in the morning and woke us up early.
Surdip
2025 年 4 月入住 3 晚
10/10 超赞
Maureen Mary
与家人出行
2025 年 5 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Thank you for a lovely vacation. The prooerty was well positioned, just a short walk to St Marks Square and the Rialto bridge. Would definitely stay here again.