My wife and I stayed here in May. As far as location and accessibility to some of the best sites and activites in Venice, it was great. Restaurants abundant nearby as well, along with shopping.
The room was okay. Good size but overall very dated. We were located right next to the first floor door of the hotel’s secondary building. This meant we heard the main access door open every single time. This really took away from the enjoyment of the room. Walls seemed quite thin on top of this which just made it worse. Cleanliness however was great.
I found the front desk service a bit unmotivated and despondant in all of the times I spoke to them. Not super helpful or friendly which made me just not want to deal with them much more than just checking in and out. A couple times when walking into the main lobby there was nobody manning the desk at all, and it took a while for somebody to come out from the back room. There was a fire alarm that went off in our building (the secondary building) and when myself and other patrons went to the main building to see if anybody was responding to this, nobody was even there. When the hotel employee did come to the front desk, he wasn’t even aware there was a fire alarm going off in the other building. That seemed like quite a safety issue so despite it not being a real fire in the end, it was a bit frightening to know that the alarm didn’t trigger any response from staff until hotel stayers made their way to the main building to report it.
