Communication was great leading up and including our arrival. Caterina met us at the property and checked us in, going over lodging details and walked us through a provided map to areas of interest. The property was great with pleasing decor and furnishings, meeting our needs perfectly with the washer/dryer being a welcome plus. The location was very good for us with a not so far walk from the train station and Venice being small, we could walk to the major sites easily. We only wish our visit could have been longer! Whenever we may return to Venice one day, we would love to stay at this property again.