Venice Holidays

Staff were wonderful accessibility not great

An interesting hotel in a great location with friendly, helpful staff. The breakfast was good and the view from the breakfast room lovely. The hotel was quiet while being within easy walking distance of Saint Mark's Square.

This hotel has a great location within minutes walking distance from the S. Lucia train station. It’s clean, comfortable and the staff is super friendly and helpful.

The hotel was very nice but … when we checked in we were told that we needed to contact the concierge if we had issues with the air conditioning because we didn’t have control of it in the room. Considering there has been a serious heat wave, we figured there might be a need to conserve energy. But when we got to the room, it was stifling hot, despite the thermometer saying it was 18 Celsius. We called the concierge and he said he would make it cooler. It became slightly cooler. The next day, same thing. It was much cooler in the hallway and we told that to the concierge. Again, he said it looked fine on his end but would make it cooler. Again, it changed slightly. The third day, it was even more hot. We spoke to a different concierge who said they might be able to get a technician to look at it. When we checked in later that day, no one had looked at it yet. Finally, we went back to the concierge, and luckily this time spoke with Romane, who took us seriously and transferred us to a new room. It was a night and day difference and finally we were able to rest and sleep comfortably. I searched reviews about air conditioning and found a couple who mention that the a/c needed to be reset. I would highly recommend that someone check the rooms prior to new arrivals, especially in a heat wave. I would also highly recommend you empower the room cleaners to notice if a room is demonstrably warmer than all the others. I hope no one else is given room 225 until the a/c is fixed.

Great location; very nice rooftop with amazing staff! I would recommend it !