I frequently stay at other hotels, and when I request a cot to be placed in my room, they are typically able to accommodate my request. During my recent stay, I asked for a cot and was informed by the front desk agent that cots are not provided and are reserved for emergencies only. My room clearly had sufficient space to accommodate a cot, and I found this response to be unprofessional. I would have been willing to pay an additional fee if necessary, as guest experience is very important to me.
Especially during the winter season, when families are traveling and weather-related issues can arise, I would expect some level of flexibility or accommodation for guests. Unfortunately, this was not my experience.
Additionally, while the room temperature was comfortable, the hallways leading to the pool were quite cold. Given that the hotel has a pool, providing guest robes in the rooms would have enhanced comfort and convenience. This is a standard amenity at many hotels and would have been appreciated.
