Verna Verna Industrial Estate Hotels

"The facilities were very good seemed like it had been renovated recently. In very good condition rooms were decent and well kept. The food could do with a bit more variety for the vegetarians. "

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"Beautiful retreat professionally maintained great service"

" We have been staying at this property since its Hyatt days, which makes this February visit even more disappointing. Four families travelled from different cities to celebrate an 80th birthday. Despite sharing all booking details in advance, there were repeated lapses. I received an incorrect airport pickup call meant for another guest, and the response from the front office was a routine, mechanical apology with no ownership. More seriously, although all four rooms were booked under my ID and secured with my credit card, the staff asked my father-in-law and sister-in-law for their cards and charged ₹50,000 to my sister-in-law without authorisation. Even after raising the issue, the amount has not been reversed 12 days later. On checkout, I was again asked about collecting payments from others, forcing me to settle everything myself to avoid further confusion. The property is lovely, but the front office operations are deeply disappointing. A milestone family celebration was overshadowed by preventable errors and poor handling."

"The suite was clean, spacious and equipped with the absolute basics in terms of kitchen bits and bobs. Amazingly there was a top loader washing machine! You could always ask for other items, staff and manager were especially helpful. Useful contacts were all displayed at the reception, taxi, breakfast lunch and dinner available to order. The beech is approx 1 mile and walked to it most days. Good selection of restaurants on the beechfront and along the way, plus shops, wine/beer and pharmacies. Freshly slaughtered chicken too if you wish and you are not a squeemish non-vegetarian. Pleanty of vege options around."

"We had a wonderful stay at Heritage Village for my birthday. Every single staff member was excellent- friendly, courteous and helpful. I can't remember all of their names but do remember Ganesh and Abigail on reception along with Naira and Balakrishna at Chutney. We spoke to the lovely female head chef at Chutney to thank her for the wonderful breakfast buffets - again her name eludes me but she was so sweet and does an excellent job. The food at both breakfast and the restaurants was out of this world and the service was impeccable throughout. Staff were so sweet in helping with any request. The rooms could be upgraded, that's my only criticism. Otherwise we were very happy, especially with the beautiful towel art for my birthday from the housekeeping team. We'll be back! Thank you to all staff for making our stay amazing "

"The staff were good overall but the building has seen better days. The restaurant had closed when I got there so we all had to venture out and find an evening meal. I would however say overall, the price is a fair reflection of the conditions "

"Very good service and rooms"

"Very helpful staff."