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关于天鹅湖城堡酒店的点评

3.5 out of 5
天鹅湖城堡酒店
7905 Greenhow Road, Vernon, BC

点评

9.4

绝佳

10 分 - 超赞。705 条好评，共有 1001 条点评" "
8 分 - 还可以。236 条好评，共有 1001 条点评" "
6 分 - 一般。42 条好评，共有 1001 条点评" "
4 分 - 很差。10 条好评，共有 1001 条点评" "
2 分 - 糟糕。8 条好评，共有 1001 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

9.0/10

服务设施

9.2/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Liping

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Danielle 于 2024年01月8日 的回复
Thank you for taking the time to write us a review. We are happy you enjoyed your stay.

10/10 超赞

chen

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
每次到弗农都住这里 避开暑假旺季这里性价比最高
2024 年 1 月入住 1 晚
Danielle 于 2024年01月8日 的回复
Thank you choosing us when you come to town! We look forward to your next visit.

10/10 超赞

chen

满意：清洁度、员工和服务、住宿条件和设施
Shahbaz 于 2023年07月1日 的回复
Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

10/10 超赞

Winson，Vancouver

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
放鬆身心
小型旅店，但很有家的感覺，開車到附近的大型超市，也只是幾分鈡的車程，房間很舒適寬大清潔，廚房的設備及用具也很齊全
2019 年 6 月入住 2 晚
Front Desk Team 于 2019年06月27日 的回复
Thank you for your review, and we are so happy you enjoyed your stay with us. We hope you come back to visit soon!

10/10 超赞

Chih-Yen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 1 晚
Front Desk Team 于 2018年08月9日 的回复
Thank you

10/10 超赞

YY

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常棒
beautiful lake view, super large space and very nice kitchen facilities
2018 年 4 月入住 1 晚
Front Desk Team 于 2018年05月2日 的回复
Thank you for your review.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 11 月入住 1 晚
Thanks for your review!

6/10 一般

Jonathan

不满意：住宿条件和设施，服务设施
Well it’s definitely an older property. Clean but a bit run down. No daily cleaning service. A ways out of town. Was left thinking I should have stayed somewhere else. Nothing terrible but nothing amazing either. Cannot figure out how they are som highly rated
2024 年 5 月入住 2 晚
Sam 于 2024年05月23日 的回复
Thank you for taking your time to write a review.

8/10 还可以

Suzanne

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet and clean. Good central location.
2024 年 5 月入住 2 晚
Sam 于 2024年05月22日 的回复
Thank you for the rating and review. We hope you choose us again for your next stay in town!

8/10 还可以

Graham

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is really well-designed. The property is simply amazing, built on a hillside and quite unique.The room was large, clean, comfortable, and the kitchen was well-stocked. We were early to arrive (about 2) by motorcycle and told the room was not ready. No problem, we were invited to wait on the property but it would have been nice to be told when it was ready. Only the next person on shift let us know when we asked for an update around 3:15. Everything was 5 stars except for that first contact in reception where it sure sounded like we were waiting till 4pm, no exceptions. This was an Expedia "VIP booking" and that initial check-in was not. The rest of the experience, including the restaurant was excellent.
2024 年 5 月入住 2 晚
Danielle 于 2024年05月21日 的回复
Thank you for taking the time to write us a review

10/10 超赞

Ivan

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Stayed over a long weekend for 4 nights. Room was great and even though the weather wasn’t great we got good use out of the outdoor pool and hot tub.
2024 年 5 月入住 3 晚
Danielle 于 2024年05月21日 的回复
Thank you for the review! We hope to sees you again in the near future.

10/10 超赞

KEITH，Calgary

与家人及幼儿出行, 与家人出行
满意：住宿条件和设施，服务设施
Second time we have been here. Great again. Thanks!!
2024 年 5 月入住 3 晚
Danielle 于 2024年05月21日 的回复
Thanks Keith, We hope to see you again in the near future

8/10 还可以

Harry

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Safe and accessable. Noisy - right on a major highway. A bit far from other restaurants and shops.
2024 年 5 月入住 1 晚
Sam 于 2024年05月18日 的回复
Hello Harry,Thank you foe the ratings and reviews. We are glad that you enjoyed the stay. We are a bit out of town, and all the restaurants are in town which is around 10-12 minutes drive. And yes, the highway is very unfortunate and when this hotel was built it wasn't a 4 lane and merging highway above it. We hope to see guys again for your next visit in town! Have a good day.

8/10 还可以

Jennifer

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
I feel like I perhaps did not experience The Castle at its best, but I would be willing to try again. Being a weeknight in shoulder season, there evidently weren't many rooms booked, and I was quite surprised that there would not be any overnight staff. I was in the main building adjacent to the parking lot, and although there is a nice view, it is immediately above highway 97, and it was LOUD. There are buildings further back and up a hill, and I imagine these ones are quieter (and would have an even better view of the lake). Room was spacious and very clean, but all wooden furniture showed many signs of wear. I also went to the restaurant, which came highly recommended, but was a bit of a lacklustre experience. Again, I think it is due to shoulder season - I was the only diner the entire time, the soup (though tasty) arrived with a bit of a skin on the top and was very thick, implying it had sat for some time, and the med bread was overly doused in balsamic, making me think the main chef may have had a night off (which is certainly allowed!). All in all, I might try The Castle again if in the area, but my experience did not measure up to the expectations I had from the listing.
2024 年 5 月入住 1 晚
Danielle 于 2024年05月9日 的回复
Hello Jennifer, Thank you for taking the time to write us a detailed review. I am sorry for your disappointment.Yes, the highway is very unfortunate and when this hotel was built it wasn't a 4 lane and merging highway above it. The second building only has a view of the pool or courtyard, unfortunately you do not see the lake from that building.As for the room furniture our excellent maintenance staff are always refinishing things. I will take a peak at what room you stayed in and have them assess what needs refinishing or bought new. We have a live in Building Superintendent that always has the phone on him in case of emergencies or late check ins, lost key cards and so on. I am sorry the Intermezzo restaurant didn't meet your expectations. They lease from us and we have no say in what they serve or the times they are open. I will be forwarding your concerns to them though right away.We hope you give us another chance in the near future.

10/10 超赞

Rod

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful Hotel!
2024 年 4 月入住 1 晚
Trudi 于 2024年05月9日 的回复
Thank you , have a wonderful day !

10/10 超赞

Jannelle

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, quiet and comfortable. Love having a kitchen. I wish the hot tub was open a bit later. Otherwise a very good stay and would stay again.
2024 年 5 月入住 2 晚
Sam 于 2024年05月7日 的回复
Thank you for the perfect rating and review! We are glad that you enjoyed the stay with us. We close our hot tub around 9-9:30pm as our quiet hours start from 10pm to 7am. We hope you guys choose us again for your next stay in town.

10/10 超赞

Chad

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our stay was great, the only drawback is a minor one, you have to drive for restaurants. The hotels bistro was very good, but a little pricy. I will definatly stay again.
2024 年 4 月入住 3 晚
Danielle 于 2024年04月30日 的回复
Thanks Chad for the great review! We are happy you enjoyed the hotel! Hope to see you again in the near future.

8/10 还可以

Kayla

2024 年 4 月入住 2 晚
Sam 于 2024年05月19日 的回复
Thank you for the rating!

10/10 超赞

Elan

2024 年 4 月入住 2 晚
Sam 于 2024年05月19日 的回复
Thank you for the rating!

10/10 超赞

Laurielynn

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property,big rooms, very clean, super nice staff!!!
2024 年 4 月入住 1 晚
Sam 于 2024年04月28日 的回复
Hello there,Thank you for the perfect rating and review. We are so glad you enjoyed your stay. We hope we can see you guys here again for your next visit in town!

6/10 一般

Shantih

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
The stay was overall okay. The beds were memory foam which I find very uncomfortable as they don’t support your back at all. I also felt less comfortable after reading their sticker on the bathroom mirror saying to use their makeup remover wipes as all stains on linens will be charged to you as a guest. I don’t use chemicals on my face, first of all so I didn’t need your wipes. It’s more about the principle of the matter, you get a stain on a towel or the bedsheets and they charge you? What if you got your period in the night and didn’t realize it? Use some bleach and stain remover and clean your linens without making guests feel uncomfortable with your passive aggressive post it notes. Especially for what they are charging, that just seems unnecessary and unprofessional.
2024 年 4 月入住 1 晚
Sam 于 2024年04月28日 的回复
Hello there,We appreciate you taking the time to provide us with feedback about stay. I am very sorry that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We only charge our guests for stain damage if we cannot get it out of the linens or towels and not being able to use it again. We let our guests know this before hand as a policy. We have found that makeup stains usually do not come off of the linens/towels. Which is why we provide our guests with paraben-free biodegradable makeup wipes for their use. We do hope you give us another chance as we will definitely improve our services.

10/10 超赞

marianne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff are amazing as always
2024 年 4 月入住 1 晚
Sam 于 2024年04月25日 的回复
Thank you for the rating and review. We are so glad you enjoyed the stay with us. We look forward to your stay with us!

10/10 超赞

Chere

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We spent our 25th anniversary here..they let us check in early...the staff was amazing..the suite was incredible. I am absolutely going to stay here again..thank you so much for the hospitality.!!
2024 年 4 月入住 1 晚
Sam 于 2024年04月21日 的回复
Thank you for the ratings and review. We are glad that you enjoyed the stay. We look forward to you next stay with us!

8/10 还可以

Surender

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice location just 5 min outside Vernon
2024 年 4 月入住 2 晚
Sam 于 2024年04月20日 的回复
Thank you for the review and rating. We look forward to your next stay with us!

8/10 还可以

Kyle

2024 年 4 月入住 1 晚
Sam 于 2024年05月7日 的回复
Thank you for the perfect rating and review! We are glad that you enjoyed the stay. We close the hot tub around 9-9:30pm as our quiet hours start from 10pm to 7am. We hope you guys choose us again for your next stay in town.

10/10 超赞

David

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Large room
2024 年 4 月入住 1 晚
Sam 于 2024年04月16日 的回复
Thank you for the review and ratings. We are glad you enjoyed the stay. We hope you will choose us again for you next stay in town!

10/10 超赞

Jesse

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Sam 于 2024年04月17日 的回复
Thank you for the review and ratings. We are so glad you enjoyed the stay. We hope we can see you guys here again for your next visit in town!

6/10 一般

Robert

与配偶出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
We stay at the same time every year, and there has been the same issue for the past couple of years: the septic needs to be pumped sooner. We were affected by the smell when we were having dinner at the Bistro, as we could smell the septic system (feces) during dinner. In addition, the toilet in our room would not flush, and had to be plunged -- in itself an ordeal as there is only one plunger for the entire complex. Every room should have a plunger.
2024 年 4 月入住 5 晚
Danielle 于 2024年04月15日 的回复
Hello, Thank you for taking the time to write us a review! I apologize about plunger issue. I will be getting more this week! As for our septic, it is done between 10am and 2pm. it is never done while the restaurant is open. This time of year the fields surrounding Vernon are being heavily sprayed with fertilizer, since we are on the outskirts and near these fields this can affect us as well.

8/10 还可以

Todd

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A lovely facility in a not so great area of town right on a very busy highway 97 in and out of Vernon. Rooms are quiet but balcony on west side of suites is very noisy. Would however definately stay there again.
2024 年 4 月入住 2 晚
Sam 于 2024年04月13日 的回复
Thank you for the review and rating. We hope we can see you guys here again for you next visit in town!

10/10 超赞

Olga

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel - well maintained and provided great service. We enjoyed our visit
2024 年 4 月入住 3 晚
Trudi 于 2024年04月8日 的回复
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us !

8/10 还可以

Tannis

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property and rooms are very nice extremely spacious. We got a VIP bottle of wine in our room but unfortunately the room only had one wine glass and it wasn’t very clean so I had to wash it I don’t like the fact that they take a $200 deposit and it doesn’t go right back on the card afterwards most hotels release the hold and it shows up immediately. They say it’s the credit card but if it’s the credit card that would happen all the time, the whole amount seems excessive if it was $5100 like most hotels then I could handle a little bit better. The girl at the front desk was nice but not overly friendly. She sped out the instructions kind of like rules. She made it very clear that I would be charged five dollars for the two room keys. She gave me if I didn’t return them. Also, there is a note in the washroom saying that if you dirty their linens or towels that you will get an extra charge they do provide make up wipes, which was very convenient. As nice as the hotel was, I doubt I would stay there again just because of the credit card hold alone.
2024 年 3 月入住 1 晚
Sam 于 2024年03月31日 的回复
We appreciate you taking the time to provide us with feedback about stay. I am very sorry that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

10/10 超赞

Adam

2024 年 3 月入住 1 晚
Sam 于 2024年04月20日 的回复
Thank you for the rating. We look forward to your next stay with us!

10/10 超赞

marianne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent as always
2024 年 3 月入住 1 晚
Trudi 于 2024年03月28日 的回复
Thanks Marianne , See you next time .

10/10 超赞

Inga

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful facility. Clean and convenient. Access from hiway is a bit hard
2024 年 3 月入住 5 晚
Sam 于 2024年03月23日 的回复
Hello Inga,Thank you so much for the perfect rating and review. We hope we can see you guys again for you next stay in town!

8/10 还可以

Jesslyn

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The unit was clean and comfortable. We had no issues checking in and the staff was very friendly. We appreciated how private the unit felt and we had no issues with noise from other rooms. The only negative we had was the kitchen didn’t have any cooking sheets and we brought food to prepare in the oven.
2024 年 3 月入住 1 晚
Sam 于 2024年03月12日 的回复
Hello Jesslyn,Thank you for the rating and the detailed review. We are glad that you enjoyed the stay with us. We have cookie sheets down at the front desk to give our guests but it is on request. I hope we see you guys here for your next visit in town.

10/10 超赞

Spencer

2024 年 3 月入住 1 晚
Danielle 于 2024年04月1日 的回复
Thank you for taking the time to leave a review! We hope t see you again in the near future.

8/10 还可以

ANALIZA

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The view was nice but it was close to the highway so it can be a bit noisy.
2024 年 2 月入住 3 晚
Sam 于 2024年03月4日 的回复
Hello Analiza,Thank you for the review and rating. We hope you choose us again for your next stay in town!

10/10 超赞

Victoria

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Plenty of space for our family of 5. Great room amenities and so clean
2024 年 3 月入住 2 晚
Sam 于 2024年03月3日 的回复
Hello Victoria,Thank you for the review and for the perfect rating. We hope you come here again for your next visit in town!

10/10 超赞

marianne

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent as always
2024 年 2 月入住 1 晚
Sam 于 2024年02月29日 的回复
Thank you for the perfect rating. We hope you choose us again for your next visit!

10/10 超赞

Shelby

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Sam 于 2024年02月28日 的回复
Thank you for the perfect rating. We hope we can see you guys here for your next visit in town!

10/10 超赞

Xiaoshu

2024 年 2 月入住 3 晚
Danielle 于 2024年03月21日 的回复
Thank you so much for the great review! We hope to see you again in the near future

10/10 超赞

Gayle

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was easy to get to and offered lots of parking. The area was quiet except for the traffic from the highway. However that seemed to quiet right down at night. The kitchenette was well stocked and very convenient. The soaker tubs were nice and the facility was overall very clean. Would certainly stay again.
2024 年 2 月入住 3 晚
Trudi 于 2024年02月20日 的回复
Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

10/10 超赞

Michael D.

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 3 晚
trudi 于 2024年02月20日 的回复
Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

8/10 还可以

Dana

2024 年 2 月入住 5 晚
Danielle 于 2024年03月21日 的回复
Thank you for taking the time to write us a review!

10/10 超赞

Sherry

2024 年 2 月入住 3 晚
Danielle 于 2024年03月21日 的回复
Thank you for the great review!

8/10 还可以

Alyssa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
trudi 于 2024年02月20日 的回复
Thank you for your review and for choosing The Castle at Swan Lake. I am happy that you enjoyed your stay and I’m looking forward to your next stay with us.

8/10 还可以

Ken

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Swan Lake Castle stay
A beautiful location with very nice and comfortable rooms. Our only complaint was that the hot tub jets were not working and the restaurant was closed. Overall, terrific stay!
2024 年 2 月入住 1 晚
Sam 于 2024年02月18日 的回复
Hello Ken,Thank you for the rating and review. We are happy that that our rooms were comfortable for you. Our hot tub's jets suddenly stopped working on February 12. We thought it was a minor issue but we still contacted the necessary repair team to take a look at it. We have been letting our guests know during check-in that the tub is operational but the jets do not work. We really apologize for the inconvenience. The restaurant on this property is closed on Mondays and Tuesdays but their downtown location is open everyday. I hope you will give us another chance for your next stay.

10/10 超赞

Shawn，Royston

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施
Front staff were amazing, friendly and informative. The room was very clean, had everything for us. We did have a small temper-tantrum do to the hot tub not being fully fuctional while we were on a multi day ski trip. We feel management should be always on top of that when it is a critical filter for us when we choose our booking. The restaurant on site is absolutely perfect, ambiance, food, and service was was the highlight to a wonderful stay.
2024 年 2 月入住 2 晚
Sam 于 2024年02月18日 的回复
Hello Shawn,Thank you for the perfect rating and detailed review. Our hot tub's jets suddenly stopped working on February 12. We thought it was a minor issue but we still contacted the necessary repair team to take a look at it. We have been letting our guests know during check-in that the tub is operational but the jets do not work. We really apologize for the inconvenience. I hope you will give us another chance for your next stay.

10/10 超赞

amanda

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Quick getaway
Love this place! Little noisy from the suite above, just kiddos having fun. Was our 3rd time staying and it won’t be our last.
2024 年 2 月入住 1 晚
Sam 于 2024年02月13日 的回复
Hello Amanda,Thank you for the perfect rating and review. We look forward to your next stay with us!

10/10 超赞

Lynette

2024 年 2 月入住 2 晚
Danielle 于 2024年03月21日 的回复
Thanks so much for giving us such a great review!