Ivano, the owner, was very friendly, welcoming and helpful. He gave us a full introduction to the hotel and the wonderful top-floor suite, plus he recommended a route to see a number of key sites and views which was most helpful. The breakfasts were excellent, especially the fruit salad, granola and yogurt. The internal lift meant minimal stairs, which was very useful for us. All in all, a brilliant holiday and we can thoroughly recommend the Relais A Ponte Pietra.