Airolo Via Gottardo Hotels

"This is by far the best hotel I’ve ever stayed at. The customer service was outstanding, and everything from the rooms to the amenities was absolutely top notch."

"One star for the lack of staff. Check in is done online and you are sent a key code to open doors. Not really an issue, except our door would unlock but the doorknob wouldn’t turn. Tried to contact someone through their website (the only contact offered) and never got a reply. We did eventually get into the room after about 10 minutes of entering the code. Was stressed that I would have nowhere to sleep but the small couch on the landing - for 3 people! The room was clean and they provided a bottle of sparkling (blah!) water. Towels were nice. No WiFi (or TV). We arrived at 6:30 pm and the town was closed up (April). Ended up finding some scraps at a minimart in the train station. (Not the hotel’s fault, just be aware). Easy walk from the train station. Beautiful scenery."

"Great location in a quiet and beautiful town. Staff were very friendly, and the room itself was wonderful."

"Good breakfast and dinner, close to the ski place. "

"Very clean and quiet apartment, friendly staff at check in. Great shower, comfortable bed and everything you need in the kitchen. We would definitely stay here again 🙂"

"We loved our stay here. The staff was fantastic and the food was incredible. Yes, the hotel itself is a little outdated but that’s part of its charm. I was a little taken aback at first but thoroughly enjoyed myself. Our waitress was phenomenal and the host/owner was very helpful and anxious to make your stay pleasurable. The scenery was beautiful. Would absolutely stay here again. "

"The breakfast was great, staff was very helpful, everything was clean. "

"Perfect location, style and staff was so helpful! "

"Titlis lift walking distance, amazing breakfast. The hotel is cozy and the village beautiful and amazing. One of our best holidays. Hotel is not 5 star, didn’t bother us. It is an old building with lots of character. Breakfast catered to vegans as well as avo-lacto. Staff helpful. Train station 1 minute walk. "