Skip to Main Content.
List your propertySupportTrips

Unlock instant savings with Member Prices

Sign in
Feedback

Fairmont Empress

4.5 star property
Edwardian Victoria hotel connected to the convention centre, steps from Maritime Museum of British Columbia

Choose dates to view prices

Photo gallery for Fairmont Empress

Exterior
Ocean views, serves lunch and dinner
Meeting facility
Lobby
Lobby
The Fairmont Empress offers a serene escape amidst Victoria's natural beauty. Guests can enjoy the Willow Stream Spa, dine at two restaurants, and relax by the indoor pool with sun loungers. The property also features an on-site garden and shopping options.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Hot tub
  • Pool
  • Parking available
The current price is HK$2,070
HK$2,426 total
includes taxes & fees
30 Sept - 1 Oct
Couples treatment room(s), sauna, hot tub, steam room

Spa

The on-site spa has 11 treatment rooms including couples treatment rooms. The property's spa offers deep-tissue massages and hot stone massages. Types of treatments available include aromatherapy, body scrubs, and body wraps. Other on-site facilities include a steam room, a sauna, and a hot tub.

Room options

Check availability for these dates

Tonight

Sep 8 - Sep 9
Check availability for tonight Sep 8 - Sep 9

Tomorrow

Sep 9 - Sep 10
Check availability for tomorrow Sep 9 - Sep 10
Available filters for rooms
Showing 24 of 24 rooms

View all photos for Fairmont Gold Deluxe City View 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Deluxe City View 2 Queen

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
  • 377 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Deluxe Harbour View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Deluxe Harbour View 1 King

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
  • 323 sq ft
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold One Bedroom Suite City View 1 King

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Separate bedroom
Premium bedding
Blackout curtains
  • 522 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Harbour View 1 Queen

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
Private bathroom
  • 280 sq ft
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont City View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont City View 1 Queen

9.2 out of 10
Wonderful
(71 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
Private bathroom
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(21 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
Private bathroom
  • 382 sq ft
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Deluxe City View 1 King

8.8 out of 10
Excellent
(21 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Harbour View Suite 1 King

1 bedroom, premium bedding, minibar, in-room safe

One Bedroom Harbour View Suite 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
Portable fan
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Deluxe City View 1 King

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold City View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold City View 1 Queen

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Harbour View 1 King

9.6 out of 10
Exceptional
(19 reviews)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Premium bedding
Portable fan
Blackout curtains
  • 323 sq ft
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold Harbour View Executive Suite 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold Harbour View Executive Suite 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
Portable fan
Private bathroom
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite City View 1 King

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
Portable fan
  • 452 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite City View 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Executive Suite City View 2 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
Portable fan
Private bathroom
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Fairmont Gold City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont Gold City View 1 King

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite City View 1 King

32-inch flat-screen TV with cable channels, TV, pay films

Executive Suite City View 1 King

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
Private bathroom
  • 474 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Harbour View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Signature Harbour View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Deluxe City View 2 Queen

8.8 out of 10
Excellent
(43 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
  • 334 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont City View 2 Double

1 bedroom, premium bedding, minibar, in-room safe

Fairmont City View 2 Double

8.8 out of 10
Excellent
(93 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
Private bathroom
  • 240 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Harbour View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Harbour View 1 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for One Bedroom Suite City View 1 King

Living area

One Bedroom Suite City View 1 King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
Portable fan
Private bathroom
  • 549 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

1 bedroom, premium bedding, minibar, in-room safe

Deluxe City View 1 Queen

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Harbour View 2 Queen

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Harbour View 2 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont City View 1 King

1 bedroom, premium bedding, minibar, in-room safe

Fairmont City View 1 King

9.2 out of 10
Wonderful
(133 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Separate bedroom
Private bathroom
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located on the waterfront, Fairmont Empress is in Downtown Victoria neighbourhood and is connected to the convention centre. Victoria Harbour and Victoria Golf Club are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Market Square and Chinatown. Travelling with kids? Don't miss Victoria Bug Zoo and Butchart Gardens. Kayaking and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and mountain biking nearby. Guests love the hotel's location for the sightseeing.
Visit our Victoria travel guideOpens in a new window
Map
721 Government St, Victoria, BC, V8W1W5

What's nearby

  • Royal BC Museum - 3 min walk - 0.3 km
  • British Columbia Parliament Building - 3 min walk - 0.3 km
  • Victoria Harbour - 4 min walk - 0.4 km
  • Victoria Clipper Ferry Terminal - 6 min walk - 0.5 km
  • Chinatown - 12 min walk - 1.0 km

Getting around

  • Victoria, BC (YYJ-Victoria Intl.) - 34 min drive

Restaurants

  • ‪Milestones - ‬2 min walk
  • ‪The Sticky Wicket Bar & Restaurant - ‬4 min walk
  • ‪Chocolats Favoris - ‬3 min walk
  • ‪Tea at the Empress - ‬1 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Fairmont Empress

Eco-certified family-friendly hotel near British Columbia Parliament Building
Located close to Maritime Museum of British Columbia and Victoria Bug Zoo, Fairmont Empress provides a terrace, an art gallery on-site and a shopping centre on-site. Adventurous travellers may like the cycling at this hotel. Treat yourself to a sports massage, a facial or a body scrub at the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and American cuisine. Stay connected with free WiFi in public areas, with a speed of 25+ Mbps, and guests can find other amenities, such as a garden and a hair salon.
Other perks include:
  • An indoor pool and a children's pool, along with sunloungers
  • Limo/town car service, full breakfast (surcharge) and bike hire
  • Valet parking (surcharge), an electric car charging station and express check-out
  • Express check-in, tour/ticket information and free newspapers
  • Guest reviews say great things the helpful staff, proximity to shopping and first-rate property condition
Room features
All 431 rooms boast comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes. Guest reviews highly rate the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with designer toiletries and baths or showers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, electric kettles and portable fans

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Parking on site (CAD 37 per day; includes in/out privileges)
  • Valet parking on site (CAD 51 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (22,600 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1908
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Edwardian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 20 to 40 for adults and CAD 10 to 20 for children
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Self-parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

This property does not have any lifts
Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Empress Hotel Victoria
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress
Fairmont Hotel Empress
Victoria Fairmont
Empress Hotel Victoria
Fairmont Hotel Victoria
The Fairmont Empress Hotel Victoria
Fairmont Victoria
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Does Fairmont Empress have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 5:00 AM to 11:00 PM.

How much does it cost to stay at Fairmont Empress?

As of 8 Sept 2025, prices found for a 1-night stay for 2 adults at Fairmont Empress on 30 Sept 2025 start from HK$2,070.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Empress pet-friendly?

Yes, this property allows pets (limit 2 total). Some restrictions may apply, so please contact the property for more details.

How much is parking at Fairmont Empress?

Self-parking is available for CAD 37.00 per day. Valet parking is available for CAD 51.00 per day.

What time is check-in at Fairmont Empress?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont Empress?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Fairmont Empress located?

This family-friendly Victoria hotel is located on the waterfront, just steps away from Maritime Museum of British Columbia and Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Fairmont Empress Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1678 out of 2278 reviews
Rating 8 - Good. 337 out of 2278 reviews
Rating 6 - Okay. 152 out of 2278 reviews
Rating 4 - Poor. 60 out of 2278 reviews
Rating 2 - Terrible. 51 out of 2278 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

KIMBERLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful grounds amazing staff, superb views, and comfortable rooms.
View from the second floor sitting area
Stayed 1 night in Aug 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great staff
Stayed 2 nights in Sep 2025

10/10 Excellent

james

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel - very clean
Stayed 1 night in Sep 2025

10/10 Excellent

jack liwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the best place to stay while bringing my elderly parents visiting victoria
Stayed 1 night in Sep 2025

10/10 Excellent

Yang

Liked: Cleanliness, amenities
Excellent location, friendly staff, great service
Stayed 4 nights in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geat convenient place to stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever.
Stayed 1 night in Aug 2025

10/10 Excellent

Gary Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice, clean rooms, friendly staff and great dining options at the hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for families
Stayed 2 nights in Aug 2025

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 4 nights in Jul 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Aug 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great location and service impeccable
Stayed 1 night in Aug 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, extremely attentive staff, and perfect location. Couldn’t ask for a better experience!
Stayed 3 nights in Aug 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. We were celebrating a birthday and the hotel was terrific!
Stayed 2 nights in Aug 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with beautiful gardens. Perfect location.
Stayed 1 night in Aug 2025

10/10 Excellent

Wilton

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect…in the heart of the city center. The hotel is iconic!
Stayed 1 night in Aug 2025

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the nicest properties in all of Victoria, even if you don’t stay here come and see the property and gardens, they are spectacular!
Stayed 1 night in Aug 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic historic property that's perfectly located. Don't miss the afternoon tea!
Stayed 2 nights in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular hotel, always a pleasure!
Stayed 2 nights in Aug 2025

10/10 Excellent

francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good visit
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Avtar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the ideal Location for seeing Victoria.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kathryn

Liked: Amenities
Lovely historic building. Great breakfast. Dinner menu needs work.
Stayed 1 night in Sep 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Empress was a wonderful place to stay the staff waits on you hand over foot. Many optio s when there excellent food, a beautufl spa and shopping in house witha jewlery store.
Stayed 3 nights in Aug 2025

10/10 Excellent

Marios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice property.
Stayed 3 nights in Aug 2025