Generally satisfied with services for our 8 nights stay, but surprised on quite of few tour groups check-in , affecting the ambiance of the loony and breakfast area !
3 days the room cleaning didn’t finish before 3pm .. until we called up upon our return to the room, and surprised the room not cleaned, the housekeeping came as our request!
Yu Chang
於 2023 年 9 月住了 8 晚
10/10 優異
QIANG
家人同遊
2022 年 6 月 8 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
great hotel
QIANG
於 2022 年 5 月住了 6 晚
8/10 不錯
Charlie
多人同遊
2020 年 2 月 3 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
門口聚集很多人抽煙,影響旅客進出
Charlie
於 2020 年 1 月住了 2 晚
10/10 優異
CHUNGLING
家人同遊
2019 年 12 月 22 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The hotel worth revisiting for sure
Excellent room and facilities, heart warming reception and excellent services from concierges. Excellent location and convenience. The best one that I ever had.Lots of good restaurant in walking distance.
CHUNGLING
於 2019 年 12 月住了 5 晚
8/10 不錯
Wai yee
2019 年 11 月 30 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wai yee
於 2019 年 11 月住了 2 晚
6/10 一般
真實旅客
2019 年 6 月 19 日
真實旅客
於 2019 年 6 月住了 2 晚
8/10 不錯
Penta
2019 年 4 月 21 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice but parking fee is too high 50E
Penta
於 2019 年 4 月住了 1 晚
10/10 優異
GoodMike
2018 年 10 月 23 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Definitely a great place to stay in Vienna
Very very friendly and helpful front desk and all the staffs. Well-organized process to deal with customers' needs and requests. The hotel is close to nice restaurants and walking distance to Stephan Cathedral, main shopping street in old town, opera house and famous coffee stores while sits in a quite location next to the Stadt park. The staff heard my wife loves the Riz chocolate in the room and they surprisingly sent us a lot of them and made her really happy. This place provides professional service with sincere smile and warm assistant all the time. Definitely a place i will stay again. Not even mention they have an awesome bar and one of the bet steakhouse in town! Special thanks to Dephanie in Ritz Carlton Vienna's warm welcome when we arrived there very late at night after a tiring long drive from Salzburg.
GoodMike
於 2018 年 10 月住了 4 晚
8/10 不錯
Yunglam
2018 年 9 月 28 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Housekeeping is too annoying
I was just annoyed by the housekeeping who ever entered my room even the sign of DO NOT DISTURB was turned on
Yunglam
於 2018 年 9 月住了 5 晚
10/10 優異
YU CHEN
2015 年 9 月 25 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
YU CHEN
8/10 不錯
真實旅客
2014 年 8 月 12 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
8/10 不錯
Linh
2025 年 7 月 8 日
讚好:整潔度、設施服務和住宿狀況
Linh
於 2025 年 7 月住了 4 晚
10/10 優異
Gurjinder Singh
伴侶同遊
2025 年 7 月 7 日
讚好:整潔度、設施服務和住宿狀況
Amazing venue and Service
Gurjinder Singh
於 2025 年 7 月住了 3 晚
10/10 優異
Miguel (chula vista)
家人同遊
2025 年 7 月 6 日
讚好:整潔度、設施服務和住宿狀況
Excellent
Miguel
於 2025 年 6 月住了 6 晚
6/10 一般
ann (Gloucestershire)
伴侶同遊
2025 年 6 月 25 日
讚好:職員與服務
This property is certainly not a five star hotel. The staff were amazing, kind and sweet and the hotel was very central, within walking distance to most of the famous places . However, the breakfast in particular was not of 5 star quality . It was not a buffet but you wete served at the table. and the menu was limited. There was no organic healthy dishes. The only one that came near was something called a healthy bowl which consisted of a heavy greek yogurt of 10 percent fat with a heavily sugared granola and 2 or three blueberries and one raspberry with flaked almonds. There was a fruit platter conxisting og chopped up melons and a few thin sluces of kiwi. We orderd a cheese platter and recieved a few triangles of ready cut cheeeses. The bread bowl for two people consisted of one croisant , one slice of brown bread a white roll and a pain au chocolate. It lacked the generoristy of a five star hotel and everything appeared to be weighed out using cheap ingredients and counting out each piece . It wasnt a nice feeling.
The room was dark and did not have good quality products. The majorty were made in china and there was nothing at all luxurious After initially moving room due to the first room being unclean we still felt the room was not of the standard of a five star. It needs a complete overhaul.. Its a pity that after paying a five star price the overall feeling was that there was a complete lack of luxury or generosity
ann
於 2025 年 6 月住了 7 晚
8/10 不錯
Ana Maria
家人同遊
2025 年 6 月 24 日
讚好:整潔度、設施服務和住宿狀況
Great location, clean room, easy check in - out.
The staff very friendly and welcoming. A big shout out to Mario for being extremely helpful, friendly and knowledgeable about the city ( give us good insights).
My only complain would be the brekfast, didn't like the options, slow services, everyone was trying they're best but way too slow due to volume of people, plus too pricey for what i got.
Definitely disappointed, wish was buffet style.
A superb hotel, delicious breakfast, very polite and caring staff, beautiful room, lovely bed and bathroom, fantastic location. Highly recommend!
Katherine
於 2025 年 6 月住了 2 晚
10/10 優異
patricia
2025 年 6 月 21 日
讚好:整潔度、設施服務和住宿狀況
Location employees ambiance everything excellent
patricia
於 2025 年 6 月住了 2 晚
10/10 優異
Jeremy
2025 年 5 月 23 日
讚好:整潔度、職員與服務和住宿狀況
Jeremy
於 2025 年 5 月住了 3 晚
10/10 優異
Niyo
伴侶同遊
2025 年 5 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was our first time staying at a Ritz Carlton and we are now spoiled. The whole staff was gracious, friendly and always helpful. The room was spacious and well-appointed. The hotel is close enough to all the major tourist attractions and/or walking distance to public transportation.