2/10 糟糕
Mario
与家人及幼儿出行, 与家人出行, 与配偶出行
2025 年 8 月 29 日
不满意：清洁度、员工和服务、服务设施
Theft inside hotel room – Management treated as a minor issue
Review:
During my stay on August 21–22, 2025, at the Holiday Inn Villahermosa Aeropuerto, I suffered a serious theft inside my hotel room (an 18k gold bracelet valued at $150,000 MXN). Evidence suggests the involvement of staff or individuals with access to master keys.
Even more concerning, hotel management treated this crime as if it were a minor issue, failing to provide immediate transparency, evidence, or cooperation with authorities. As a foreign guest and investor, this experience was alarming and unacceptable.
This is not a simple service complaint—it is a matter of safety and security. Until proper accountability and cooperation are demonstrated, I strongly caution other travelers about staying at this property.
Mario
2025 年 8 月入住 1 晚