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Reviews of Quinta Eden Villahermosa

4.5 out of 5
Quinta Eden Villahermosa
Paseo Usumacinta 1402, Fracc. La Choca, Villahermosa, TAB

Reviews

8.8

Excellent

Rating 10 - Excellent. 383 out of 615 reviews" "
Rating 8 - Good. 125 out of 615 reviews" "
Rating 6 - Okay. 62 out of 615 reviews" "
Rating 4 - Poor. 30 out of 615 reviews" "
Rating 2 - Terrible. 15 out of 615 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mario A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful !!
Stayed 1 night in Apr 2024
Response from Gerente de División Cuartos on 18 May 2024
Good afternoon Mr Mario AOn behalf of all the members of our hotel, which is your home, we appreciate your comments regarding satisfaction with the services provided during your stay.I tell you that this commits us to working harder daily on continuous improvement, with the aim that our members are committed to providing the best service that exceeds your high expectations, the rooms and facilities remain 100% comfortable, functional and clean.Thank you for the opportunity you give us to continue striving to be better through your comments, we hope to see you soon, in this your home.CordiallyIsabel Priego

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice pool in the evenings . close to shops
Stayed 4 nights in Apr 2024
Response from Room Divition Manager on 30 Apr 2024
Good afternoon Mrs. GinaOn behalf of all the members of our hotel that is your home, we appreciate your comments regarding satisfaction with the services provided during your stay in relation to the service in the pool area and our facilities in general.I tell you that this commits us to working harder daily on continuous improvement so that our members are committed to providing the best service that exceeds your high expectations and the rooms and facilities remain 100% comfortable, functional and clean.Thank you for the opportunity you give us to continue striving to be better through your comments, we hope to see you soon, in this your home.CordiallyIsabel Priego

8/10 Good

Betty Roxana

Stayed 4 nights in Feb 2024
Response from Isabel Priego Gerente de División Cuartos on 28 Mar 2024
Buenas tardes Señorita BettyEn nombre de todos los integrantes de nuestro hotel que es su casa, agradecemos los comentarios en relación a la satisfacción por los servicios proporcionados durante su estanciaLe comento que eso nos compromete a trabajar con mayor ahínco diariamente en la mejora continua con la finalidad de nuestros integrantes estén comprometidos con dar el mejor servicio que supere sus altas expectativas y las habitaciones e instalaciones se mantengan 100% confortables, funcionales y limpias Gracias por la oportunidad que nos brinda de seguir esforzándonos en ser mejores a través de sus comentarios, le esperamos pronto, en esta su casa.CordialmenteIsabel Priego

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A super Hotel extremely elegant in a Colonial setting
Stayed 2 nights in Feb 2024
Response from Gerente de División Cuartos on 15 Feb 2024
Buenas tardes Señor PeterEn nombre de todos los integrantes de nuestro hotel que es su casa, agradecemos los comentarios en relación a la satisfacción por los servicios proporcionados durante su estanciaLe comento que eso nos compromete a trabajar con mayor ahínco diariamente en la mejora continua con la finalidad de nuestros integrantes estén comprometidos con dar el mejor servicio que supere sus altas expectativas y las habitaciones e instalaciones se mantengan 100% confortables, funcionales y limpias Gracias por la oportunidad que nos brinda de seguir esforzándonos en ser mejores a través de sus comentarios, le esperamos pronto, en esta su casa.CordialmenteIsabel Priego

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gerente de División Cuartos on 12 Jan 2024
Buenas tardes Señor MartinEn nombre de todos los integrantes del nuestro hotel que es su casa, agradecemos los comentarios en relación a la satisfacción por los servicios proporcionados durante su estancia, los cuales de acuerdo a su evaluación no cubrieron al 100% con sus expectativas.Le comento que eso nos compromete a trabajar con mayor ahínco diariamente en la mejora continua con la finalidad de nuestros integrantes estén comprometidos con dar el mejor servicio que supere sus altas expectativas y las habitaciones e instalaciones se mantengan 100% confortables, funcionales y limpias Gracias por la oportunidad de continuar con la mejora continua, a través de sus comentarios, le esperamos pronto, en esta su casa.CordialmenteIsabel Priego

10/10 Excellent

Douglas

Stayed 5 nights in Nov 2023
Response from Gerente de División Cuartos on 12 Jan 2024
Buenas noches Sr. DouglasEn nombre de todos los integrantes del Hotel Quinta Edén, agradecemos la oportunidad que nos brindo de servirle.como usted se merece en esta que es su casa.Seguros de contar nuevamente con su preferencia, lo esperamos pronto.CordialmenteIsabel Priego

10/10 Excellent

Jesus

Stayed 1 night in Oct 2023
Response from Gerente de División Cuartos on 12 Jan 2024
Buenas noches Sr. JesúsEn nombre de todos los integrantes del Hotel Quinta Edén, agradecemos la oportunidad de servirle y seguros de contar nuevamente con su preferencia lo esperamos pronto.CordialmenteIsabel Priego

8/10 Good

John

Stayed 2 nights in Jul 2023
Response from Hotel Quinta Eden Villahermosa on 17 Jul 2023
A cada uno de los integrantes que forman parte de esta gran familia de Quinta Eden Villahermosa, les agradecemos infinitamente por elegirnos como su opción de hospedaje en su última visita a la ciudad de Villahermosa. De igual manera, agradecemos el tiempo que se tomó para darnos su opinión sobre su estadía con nosotros, ya que para nosotros cada comentario es de vital importancia en nuestra búsqueda de la excelencia en el servicio y con ello poder mejorar en nuestras áreas. oportunidad Esperamos su regreso a esta su casa Hotel Quinta Eden Villahermosa.

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellísimo hotel, muy bien ubicado
El hotel está bellísimo. Muy lujoso y con detalles muy especiales. El servicio es de primera calidad. Tabasco fue una gran sorpresa, llena de cosas hermosas.
Stayed 5 nights in Jun 2023
Response from Hotel Quinta Eden Villahermosa on 3 Jul 2023
A cada uno de los integrantes que forman parte de esta gran familia de Quinta Eden Villahermosa, les agradecemos infinitamente por elegirnos como su opción de hospedaje en su última visita a la ciudad de Villahermosa. De igual manera, agradecemos el tiempo que se tomó para darnos su opinión sobre su estadía con nosotros, ya que para nosotros cada comentario es de vital importancia en nuestra búsqueda de la excelencia en el servicio y con ello poder mejorar en nuestras áreas. oportunidad Esperamos su regreso a esta su casa Hotel Quinta Eden Villahermosa.

10/10 Excellent

julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property with excellent staff. Very clean. Rooms are beautiful and spacious.
Stayed 3 nights in Jun 2023
Response from Hotel Quinta Eden Villahermosa on 3 Jul 2023
A cada uno de los integrantes que forman parte de esta gran familia de Quinta Eden Villahermosa, les agradecemos infinitamente por elegirnos como su opción de hospedaje en su última visita a la ciudad de Villahermosa. De igual manera, agradecemos el tiempo que se tomó para darnos su opinión sobre su estadía con nosotros, ya que para nosotros cada comentario es de vital importancia en nuestra búsqueda de la excelencia en el servicio y con ello poder mejorar en nuestras áreas. oportunidad Esperamos su regreso a esta su casa Hotel Quinta Eden Villahermosa.

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Hotel Quinta Eden Villahermosa on 19 Jun 2023
A cada uno de los integrantes que forman parte de esta gran familia de Quinta Eden Villahermosa, les agradecemos infinitamente por elegirnos como su opción de hospedaje en su última visita a la ciudad de Villahermosa. De igual manera, agradecemos el tiempo que se tomó para darnos su opinión sobre su estadía con nosotros, ya que para nosotros cada comentario es de vital importancia en nuestra búsqueda de la excelencia en el servicio y con ello poder mejorar en nuestras áreas. oportunidad Esperamos su regreso a esta su casa Hotel Quinta Eden Villahermosa.

10/10 Excellent

FELIPE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in May 2023
Response from Luis Arturo Pedrero on 22 May 2023
A cada uno de los integrantes que forman parte de esta gran familia de Quinta Eden Villahermosa, les agradecemos infinitamente por elegirnos como su opción de hospedaje en su última visita a la ciudad de Villahermosa. De igual manera, agradecemos el tiempo que se tomó para darnos su opinión sobre su estadía con nosotros, ya que para nosotros cada comentario es de vital importancia en nuestra búsqueda de la excelencia en el servicio y con ello poder mejorar en nuestras áreas. oportunidad Esperamos su regreso a esta su casa Hotel Quinta Eden Villahermosa.

10/10 Excellent

HUGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, loved it!
Stayed 4 nights in May 2023
Response from Luis Arturo Pedrero on 22 May 2023
A cada uno de los integrantes que forman parte de esta gran familia de Quinta Eden Villahermosa, les agradecemos infinitamente por elegirnos como su opción de hospedaje en su última visita a la ciudad de Villahermosa. De igual manera, agradecemos el tiempo que se tomó para darnos su opinión sobre su estadía con nosotros, ya que para nosotros cada comentario es de vital importancia en nuestra búsqueda de la excelencia en el servicio y con ello poder mejorar en nuestras áreas. oportunidad Esperamos su regreso a esta su casa Hotel Quinta Eden Villahermosa.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fruendly and attentive service
Stayed 3 nights in May 2023
Response from Luis Arturo Pedrero on 8 May 2023
A cada uno de los integrantes que forman parte de esta gran familia de Quinta Eden Villahermosa, les agradecemos infinitamente por elegirnos como su opción de hospedaje en su última visita a la ciudad de Villahermosa. De igual manera, agradecemos el tiempo que se tomó para darnos su opinión sobre su estadía con nosotros, ya que para nosotros cada comentario es de vital importancia en nuestra búsqueda de la excelencia en el servicio y con ello poder mejorar en nuestras áreas. oportunidad Esperamos su regreso a esta su casa Hotel Quinta Eden Villahermosa.

10/10 Excellent

Douglas

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel, clean and comfortable. Dining experience and food quality was outstanding. The staff is very polite nd helpful.
Stayed 4 nights in Feb 2023
Response from Luis A. Pedrero on 18 Mar 2023
Each one of the members that are part of this great family of Quinta Eden Villahermosa, we thank you infinitely for choosing us as your lodging option on your last visit to the city of Villahermosa. In the same way, we appreciate the time you took to give us your opinion about your stay with us, since for us each comment is of vital importance in our search for excellence in service and with it to be able to improve in our areas. opportunity We look forward to your return to this your home Hotel Quinta Eden Villahermosa.

4/10 Poor

Jose, Katy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Old building , poorly maintained. Front desk staff is terrible, no bell boy services. Rooms are equipped with old and bad condition furniture and appliances.
Stayed 2 nights in Feb 2023
Response from Luis Arturo Pedrero on 10 Feb 2023
We would like to start by thanking you for choosing us as your lodging option on your last visit to Villahermosa and in the same way we thank you for sharing your experience on such an important page for travelers. We are very sorry that we could not meet your expectations during your stay, we assure you that your comment is important and will be taken into account for our continuous improvement. We hope that you will give us the opportunity to attend you soon to see that your comment was taken into account.

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, property conditions & facilities
esta bien el hotel, malos horarios de restaurante y de spa, demasiado limitados, Arrancan tarde y cierran temprano.
Stayed 1 night in Dec 2022
Response from Luis Arturo Pedrero on 14 Dec 2022
Quisiéramos comenzar agradeciéndole por habernos elegido como su opción de hospedaje en su última visita a Villahermosa y de la misma manera le agradecemos por compartir su experiencia. Lamentamos mucho no haber podido cumplir con sus expectativas durante su estadía, le aseguramos que su comentario es importante y será tomado en cuenta para nuestra mejora continua. Esperamos que nos brinde la oportunidad de atenderlo pronto para ver que su comentario fue tomado en cuenta.

2/10 Terrible

Katherine

Stayed 1 night in Sep 2022

10/10 Excellent

Titan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at this property.
Stayed 1 night in Aug 2022
Response from Luis Arturo Pedrero on 10 Aug 2022
Each one of the members that are part of this great Quinta Edén Villahermosa family, thank you infinitely for choosing us as your lodging option on your last visit to the city of Villahermosa. In the same way, we appreciate the time you took to give us your opinion about your stay with us, since for us each comment is of vital importance for our search for excellence in service and with it, to be able to improve in our areas of opportunity. We look forward to your return to this your home Hotel Quinta Edén Villahermosa.

10/10 Excellent

ROBERTO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an awesome service in the hotel , the IT guy help me out to get high speed internet
Stayed 3 nights in Jul 2022
Response from Luis Arturo Pedrero on 21 Jul 2022
Each one of the members that are part of this great Quinta Edén Villahermosa family, thank you infinitely for choosing us as your lodging option on your last visit to the city of Villahermosa. In the same way, we appreciate the time you took to give us your opinion about your stay with us, since for us each comment is of vital importance for our search for excellence in service and with it, to be able to improve in our areas of opportunity. We look forward to your return to this your home Hotel Quinta Edén Villahermosa.

10/10 Excellent

Susan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a luxury hotel for a great price! Every thing, every one was amazing. From the valet who also detailed our rental car, to the front desk who sent us out to try pishul and the local tamales of Villa Luz. The housekeepers who always came back if we hadn't left yet, the restaurant staff that did an awesome job with our limited espanol! The service in the garden and at the poolside. I felt pampered! True luxury treatment! The room was well lit, the toilet was separate from the shower and jetted tub (which not only worked but the jets were also clean!) the bed was comfortably firm with lots of pillows. There is a Nespresso coffee machine and a mini fridge in the room. Room service has the same hours as the restaurant, I would recommend you eat in the garden though. Covid policies were respected by staff and guests, masks, sanitizing gel, temperatures.
Stayed 2 nights in Feb 2022
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 15 Mar 2022
Dear Mrs. Susan. We like to say thanks for the comments you post in Expedia about your last stay in Quinta Eden Villahermosa. Thank you for choosing us, your personal opinion and comments will be very helpful in our permanent search of the excellence in our service. It will be a pleasure to welcome you back here at Quinta Eden Villahermosa... your home.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at Quinta Eden is top notch. Because of my limited español, we used google translate or someone was found who could speak english. I felt pampered, from the valet, housekeeping, front desk, restaurant and even security. Covid measures are still in full force. Hand sanitizer and temperature reader at front door and masks throughout the property. The garden is a lovely place for morning coffee and any meal. There is poolside service as well, via the phone at the counter. The room has a lot of lighting, the bed is comfortably firm with a lot of pillows. There is a mini fridge and nespresso coffee maker. The bathroom has a separate toilet from the shower and jetted tub (which worked very well and was also clean when the jets came on!) This is definitely a luxury hotel, with a surprisingly affordable price.
Stayed 2 nights in Mar 2022
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 10 Mar 2022
Dear Mrs. Susan. We like to say thanks for the comments you post in Expedia about your last stay in Quinta Eden Villahermosa. Thank you for choosing us, your personal opinion and comments will be very helpful in our permanent search of the excellence in our service. It will be a pleasure to welcome you back here at Quinta Eden Villahermosa... your home.

8/10 Good

Jaime

Stayed 1 night in Dec 2021

4/10 Poor

Elizabeth Sade

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I booked this hotel with intentions to support a more local branded hotel in Mexico. The grounds and facilities are beautiful, although there are some parts that could use upgrading such a the bathroom and pool area. The food, subpar. While the staff was always polite, it was very obvious during our stay that this hotel does not cater to non-Spanish-speaking patrons. There were several accommodations that we were not informed about during our stay, such as the ATM located in the building. We were instead directed out of the hotel, about 15 minutes away to get Pesos. Lots of other miscommunications throughout our stay including the cost for a covid test from one of their medical partners. Overall a good stay, but I would not recommend it to patrons who are not fluent in speaking Spanish which is unfortunate.
Stayed 4 nights in Nov 2021
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 7 Dec 2021
We would like to say thank you for the comments posted in Expedia about your last stay in Quinta Eden Villahermosa. Thank you for choosing us, your personal opinion and comments will be very helpful in our permanent search of the excellence in our service. We apologize for the inconvenience during your stay and we will take corrective actions. It will be a pleasure to welcome you back here at Quinta Eden Villahermosa.

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Great restaurant and room.
Stayed 1 night in Oct 2021
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 1 Nov 2021
We would like to say thank you for the comments post in Expedia about your last stay in Quinta Eden Villahermosa. Thank you for choosing us, your personal opinion and comments will be very helpful in our permanent search of the excellence in our service. It will be a pleasure to welcome you back here at Quinta Eden Villahermosa.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lavish building and room
Stayed 1 night in Sep 2021
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 22 Sept 2021
We like to say thanks for the comments you post in Expedia about your last stay in Quinta Eden Villahermosa. Thank you for choosing us, your personal opinion and comments will be very helpful in our permanent search of the excellence in our service. It will be a pleasure to welcome you back here at Quinta Eden Villahermosa.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were large and luxurious
Stayed 1 night in Sep 2021
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 14 Sept 2021
We like to say thanks for the comments you post in Expedia about your last stay in Quinta Eden Villahermosa. Thank you for choosing us, your personal opinion and comments will be very helpful in our permanent search of the excellence in our service. It will be a pleasure to welcome you back here at Quinta Eden Villahermosa.

10/10 Excellent

Hoon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo
Súper bien
Stayed 1 night in Jul 2021
Response from Luis Arturo Pedrero Sanchez. Front Office Manager on 16 Aug 2021
Muchas gracias por su comentario publicado en una pagina tan importante como lo es Expedia. Para nosotros cada comentario es de vital ayuda para seguir mejorando en nuestras areas de oportunidades. Esperamos tenerlo pronto de regreso. Saludos cordiales.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service the people working there is really warm and helpful and the hotel is top level.
Stayed 3 nights in Jul 2021
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 17 Aug 2021
We like to say thanks for the comments you sent in Expedia about your last stay. Thank you for choosing us, your personal opinion and comments will be very helpful in our permanent search of the excellence in our service. It will be a pleasure to welcome you back.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel for business and tourist. Located in a nice area in Villahermosa with close options for dinner with A staff, nice restaurant and service in the hotel
Stayed 3 nights in Jun 2021
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 21 Jun 2021
We like to say thanks for the comments you sent in Expedia about your last stay in Quinta Real Villahermosa. Thank you for choosing us, your personal opinion and comments will be very helpful in our permanent search of the excellence in our service. It will be a pleasure to welcome you back here at Quinta Real Villahermosa your home… away from home.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The hotel was lovely. We checked in with a dog and we were told they accepted animals. Ten minutes later we received a knock on the door that the dog had to leave the hotel now. My dog is a certified support dog.
Stayed 1 night in Jun 2021
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 21 Jun 2021
We like to say thanks for the comments you sent in Expedia about your last stay in Quinta Real Villahermosa. Each opinion and comments will be very helpful in our permanent search of the excellence in our service.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean place
Stayed 1 night in May 2021
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 26 May 2021
Muchas gracias por su valoración sobre nuestras instalaciones y servicios. Esperamos tenerla pronto de regreso a esta "Su casa lejos de casa" Hotel Quinta Real Villahermosa.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bonito , instalaciones impecables, elevado el precio de comida y bebidas un gym adecuado
Stayed 1 night in Mar 2021
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 29 Mar 2021
Agradecemos que nos eligiera como su opción de hospedaje durante su pasada visita a Villahermosa. De igual manera agradecemos que nos regalará una valoración sobre nuestro servicio e instalaciones, ya que cada comentario nos ayuda a seguir mejorando día tras día. Esperamos tenerlo pronto de regreso a esta "Su casa lejos de casa" Saludos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel it’s beautiful since you enter till you get to your room the rooms area gorgeous beautiful design the views from your hotel were beautiful too. I will give a 5 ⭐️ For overall I will definitely come back and will definitely recommend to any one coming to Villahermosa.
Stayed 2 nights in Mar 2021
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 10 Mar 2021
We like to say thanks for the comments you sent in Expedia about your last stay in Quinta Real Villahermosa. Thank you for choosing us, your personal opinion and comments will be very helpful in our permanent search of the excellence in our service. It will be a pleasure to welcome you back here at Quinta Real Villahermosa your home… away from home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 26 Jan 2021
Muchas gracias por su valoración. Esperamos tenerlo pronto de regreso a esta "Su casa lejos de casa" Hotel Quinta Real Villahermosa. Igualmente le deseamos que tenga un año 2021 lleno de felicidad y sobre todo Salud.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 7 Jan 2021
Muchas gracias por su valoración. Lo esperamos pronto de regreso a esta "su casa lejos de casa" Hotel Quinta Real Villahermosa. Feliz Año 2021. Saludos Cordiales.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 7 Jan 2021
Muchas gracias por su valoración. Lo esperamos pronto de regreso a esta "su casa lejos de casa" Hotel Quinta Real Villahermosa. Feliz Año 2021. Saludos Cordiales.

8/10 Good

Hugo Harijn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 30 Dec 2020
Muchas gracias Sr. Hugo por evaluar nuestros servicios e instalaciones. Le deseamos que el año 2021 sea un año de mucho éxito, mucha paz y sobre todo felicidad. Esperamos tenerlo pronto de regreso a esta "Su casa lejos de casa".

10/10 Excellent

Hugo, San diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, and conveniently located! .great staff.
Stayed 3 nights in Dec 2020
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 10 Dec 2020
We like to say thanks for the comments you sent in Expedia about your last stay in Quinta Real Villahermosa. Thank you for choosing us, your personal opinion and comments will be very helpful in our permanent search of the excellence in our service. It will be a pleasure to welcome you back here at Quinta Real Villahermosa your home… away from home.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estancia. Ampliamente recomendado.
Es el primer lugar al que voy donde verdaderamente cumplen con todas las medidas de higiene y seguridad. Lo recomiendo muchísimo. El hotel está hermoso y todo el personal es sumamente amable. Todos muy atentos, desde el sr. de la entrada, el check in, en el restaurante, en el lobby. De verdad pasé una estancia muy agradable. Definitivamente cuando vuelva a Villahermosa me hospedaré aquí de nuevo.
Stayed 1 night in Nov 2020
Response from Luis Arturo Pedrero Sanchez. Front Office Manager on 18 Nov 2020
Distinguido Huésped. Cada uno de los integrantes que formamos Quinta Real Villahermosa le agradecemos el tiempo que ocupó en dejar una valoración sobre su experiencia en esta "Su casa lejos de casa". Le aseguramos que cada uno de nosotros nos esforzamos para crear experiencias memorables para nuestros huéspedes y nos alegra muchísimo que lo lográramos con usted. Esperamos tenerla pronto de regreso. Saludos.

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2020
Response from Luis Arturo Pedrero Sánchez. Front Office Manager on 13 Oct 2020
Distinguido huésped. Agradecemos su comentario que nos hizo llegar por Expedia. Nos alegra que cumplieramos con sus expectativas y esperamos tenerlo pronto de regreso. Saludos cordiales.

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quinta Real Villahermosa
Awesome hotel! Highest quality accomodation, super restaurant and outstanding service. Rooms are spacious and accommodating.
Stayed 1 night in Mar 2020
Response from Luis Arturo Pedrero S. Front Office Manager on 24 Mar 2020
Estimado Huésped. Le agradecemos el tiempo que ocupo en publicar su experiencia con nosotros en esta "Su casa lejos de casa". Nos alegra mucho que cumplieramos con sus expectativas y esperamos tenerlo pronto de regreso. Saludos cordiales

10/10 Excellent

armando diaz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good option in town
Nice hotel, well located in downtown area. Very clean and the food was also good in restaurant and room service. Price is right too
Stayed 1 night in Feb 2020
Response from VIP DESK on 24 Feb 2020
Thanks for your comments

4/10 Poor

Verified traveller

Business traveller
I didn't go and I lose my money . In my work cancelled the trip and I couldn't cancel my reservation
Stayed 1 night in Feb 2020
Response from Luis Arturo Pedrero S. Front Office Manager on 25 Feb 2020
Estimado Huésped. Lamentamos mucho el tema de su reservacion, sin embargo existen tarifas que por la misma plataforma de Expedia no son cancelables. Esperamos tener la oportunidad de tenerlo en alguna próxima ocasión para que pueda compartir de nuevo su experiencia en esta "Su casa lejos de casa" Hotel Quinta Real Villahermosa. Saludos cordiales.

10/10 Excellent

Susana, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area of restaurant and bar was beautiful, the bathroom on the rooms very big
Stayed 1 night in Jan 2020
Response from Luis Arturo Pedrero Sanchez. Front Office Manager on 22 Jan 2020
We like to say thanks for the comments you sent in Expedia about your last stay in Quinta Real Villahermosa. Thank you for choosing us, your personal opinion and comments will be very helpful in our permanent search of the excellence in our service. It will be a pleasure to welcome you back here at Quinta Real Villahermosa your home… away from home.

8/10 Good

Carlos

Travelled with family
Liked: Staff & service, room comfort
Excelente propiedad con areas de oportunidad.
Excelente propiedad en un lugar inigualable. Lamentablemente las alfombras de los pasillos se notan sucias, es un area de oportunidad.
Stayed 1 night in Dec 2019
Response from Luis Arturo Pedrero S. Front Office Manager on 31 Dec 2019
Estimado Carlos. De verdad le agradecemos infinitamente el haber compartido su experiencia en esta "Su casa lejos de casa" Hotel Quinta Real Villahermosa. Le aseguro que su comentario será tomado en cuenta. Lo esperamos pronto de regreso. Saludos cordiales.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in a long time
Stayed 1 night in Dec 2019
Response from Luis Arturo Pedrero Sanchez. Front Office Manager. on 23 Dec 2019
We like to say thanks for the comments you sent in Expedia about your last stay in Quinta Real Villahermosa. Thank you for choosing us, your personal opinion and comments will be very helpful in our permanent search of the excellence in our service. It will be a pleasure to welcome you back here at Quinta Real Villahermosa your home… away from home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Luis Arturo Pedrero Sanchez. Front Office Manager on 20 Dec 2019
Estimado huésped. Muchas gracias por publicar su experiencia en esta "Su casa lejos de casa". Esperamos tenerlo pronto de regreso. Saludos cordiales.

8/10 Good

richard m

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Luis Arturo Pedrero Sanchez. Front Office Manager on 10 Dec 2019
Muchas gracias por su valoración sobre la experiencia recibida en esta "Su casa lejos de casa" Hotel Quinta Real Villahermosa. Lo esperamos tener pronto de regreso. Saludos cordiales.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an upscale property, to be sure. You know that from the moment you approach the place. The staff is friendly but not overbearing. Rooms are spacious and the beds are comfortable. I personally do not equate marble everywhere with quality, so marble floors in my guest room are just cold. The primary negative impression, for me, was the quality of breakfast did not come close to the level that the surroundings implied ≠ the restaurant is beautiful, breakfast is meh (I did not have any other meals).
Stayed 2 nights in Nov 2019
Response from Luis Arturo Pedrero Sanchez. Front Office Manager on 6 Dec 2019
We like to say thanks for the comments you sent in Expedia about your last stay in Quinta Real Villahermosa. Thank you for choosing us, your personal opinion and comments will be very helpful in our permanent search of the excellence in our service. It will be a pleasure to welcome you back here at Quinta Real Villahermosa your home… away from home.